: Super User; Uncategorised; 08 February 2023; Hits: 1536

Product Terms and conditions

Terms and Conditions

Introduction
1. This website (www.safaricom.et) is operated by or on behalf of Safaricom Telecommunications Ethiopia PLC (“Safaricom Ethiopia”) and is intended for use by Safaricom Ethiopia customers.
2. The information on the website and in particular, prices, if any, are updated from time to time. Please check the website and read these Terms and Conditions to ensure you have the latest information.
Acceptance of Terms and Conditions
1. The Terms and Conditions set out below apply to every person who uses, accesses, refers to or views this website (“you” or “your”). Your access to and use of this website constitutes your agreement to and acceptance of these Terms and Conditions.
2. By using this website, you hereby warrant to Safaricom Ethiopia that you have the required legal capacity to enter into and be bound by a contract. Minors must be assisted by their legal guardians when reading these Terms and Conditions. If you are unsure whether you have the legal capacity to enter into contracts, please ask someone to assist you with this information before continuing to use this website. Please do not use or access the website if you do not agree with any provision contained in these Terms and Conditions.
Your information
1. We are committed to respecting and protecting the privacy of your personal data. Please read our Privacy Statement Policy which indicates what type of information we collect, why we collect and how we use your personal information, how we use cookies on this website and your rights in relation to such information.
What we allow you to do
1. You are allowed to use the website, content and services for personal, non-commercial purposes in compliance with these Terms and Conditions. You are allowed to download, copy, comment and print the Website Material copy content in an unchanged form to the extent that is permitted by Safaricom Ethiopia or the copyright owner. This permission does not extend to the source code of this website or to the source code of any software or computer program that forms part of the Website Material.
What we don’t allow you to do
1. Unless we tell you otherwise, you and any person you allow to use the website and content are not allowed to:
2. make available the website and content (or any part of it) for any commercial or unlawful purpose;
3. replicate the homepage or create a separate border around any part of the website and content (also known as framing);
4. distribute or access any content that is obscene, threatening, inappropriate, in breach of confidence or privacy, in breach of any intellectual property rights (including copyright), unlawful, or in our opinion objectionable; and
5. deliver spam of any kind, collect, or process information about users of the website or otherwise distribute unauthorized or unsolicited advertising, engage in unlawful activity, or engage in any other behavior intended to restrict or prevent other users from using the website and content, or which is likely to damage our reputation or the reputation of any third party.
6. You must not interfere with or jeopardize the functionality or the operation of any part of this website or attempt to interfere with or jeopardize, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this website or of the Website Material.
Protection of this Website and intellectual property rights
1. The word or mark or brand Safaricom however represented, all associated logos and symbols, and any combinations with another word or mark, are the trademarks of Safaricom Ethiopia, its affiliates and its licensor. All intellectual property rights in any material or content contained in or accessible via the website is either owned by us or has been licensed to us for use. You shall not use the website beyond the scope of these terms and Conditions without first obtaining the written permission of the owner of the rights in that material.
2. You’re not entitled in respect of any content to allow third parties to access it unless and to the extent expressly permitted; or to change the site in any other way.
3. In line with the permission granted to use the rights in the material under article 6(a), you will only make fair use of the trademarks on this website and will not use them:
4. as part of your own marks;
5. in a manner which is likely to cause confusion or damage to the reputation of Safaricom Ethiopia or its affiliates; or to identify or imply endorsement or otherwise of products or services to which they do not relate.
6. We may, at any time, moderate, remove or edit any material that you place or attempt to place on the website and block or suspend your access to the site.
7. If you believe there’s a breach of these terms, or your privacy or your intellectual property rights in relation to this website please report this to us. We will make every reasonable effort to address the breach. However, we will not be liable for any failure to remove, or delay in removing, any content or third-party material from the site or services, or for any good faith but wrongful removal of any third-party material.
Third party websites
1. The inclusion of links on this website to third party websites does not imply our endorsement of such sites. They are provided solely for your convenience. We accept no responsibility for such third-party content, services and sites.
2. Unwanted communications may be sent to you by third parties. We accept no liability for any loss or damage resulting from the receipt of such communications from third parties.
Monitoring of Access
1. By using this website, you give us your consent to monitor your access and we shall have the right to block your access where we believe that you are acting illegally, unlawfully or in breach of these Terms and Conditions. This is done to maintain the integrity and security of our website and as an inherent part of and to secure the effective operation of our websites and our information technology systems.
Limitation of liability
1. This website, content and services are supplied to you on an ‘as is’ basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, reliability, timeliness, accuracy, completeness, security or that they are free from error unless specifically set out in the terms accompanying such content or service.
2. We shall try to ensure that the information within the website is accurate, but your access to the website and services and any action you carry out on the basis of information you obtain from or via the site is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.
3. We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:
4. your use of reliance upon or inability to use the site or content;
  the deletion with or without notice or cause of any of your data or information stored on the site;
5. any loss of your content or communications resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the site at any time;
6. the removal from the site of any content or communications sent or posted by you on or via the site;
7. any circumstance that is outside of our reasonable control; and
8. any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.
9. Nothing in these terms is intended to exclude or limit our liability for death or personal injury, our fraud or any other liability which we may not by law exclude or limit.
Indemnity
1. You hereby indemnify Safaricom Ethiopia and its officers, directors, employees, servants, agents or contractors or other persons for whom in law Safaricom Ethiopia may be liable from any loss, damage, damages, liability, claim or demand due to or arising out of your use of this website or the Website Material or your breach of these Terms and Conditions.
2. Without affecting the generality of (a) above, Safaricom Ethiopia shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any license to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Safaricom Ethiopia's control.
General
1. These terms and (where applicable) the relevant additional terms that you accept as part of the registration or purchasing process for a service or product and (if applicable) any third-party terms and conditions, form the entire understanding between you and us concerning your use of the site and services and supersede all previous agreements relating to such use.
2. If any part of these terms is determined to be legally invalid or unenforceable, such provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms will continue unaffected.
3. You or we will not be prevented from taking any further action if you or we fail to enforce the rights granted under these terms.
4. Safaricom Ethiopia reserves the right to amend or modify these website terms and conditions any time. Any amendment or modification to these terms and conditions will take effect from the date the terms and conditions will be posted on the Safaricom Ethiopia website.
5. These terms will be governed by and interpreted in accordance with the laws of the Federal Democratic Republic of Ethiopia and you and we both consent to the exclusive jurisdiction of the Ethiopia Courts.
Contact us
1. If you have any questions concerning this website or the services and products, we provide please contact us on these channels.

Welcome to Safaricom

These Terms and Conditions govern and provide information on the Use of Prepay Products and Services and constitute an agreement between You (Customer) and Safaricom when you Use these Products and Services.

Definition

“A Person with Parental Authority” means the birth parents of a minor, a legal guardian of a minor, or another person who can demonstrate legitimate authority over a minor’s affairs.
“Consumer Code” means a Code of conduct which reflects the rights of our Consumers when using our Products and Services, and the process to follow when they are unhappy with our Products and Services and how we serve them.
“Minimum Airtime Credit” means the minimum airtime balance that you should have in your account to successfully access our Products and Services. This includes, for example, making a call, sending Short Message Services (SMS), and using data.
“Minor” means a person under the age of eighteen (18) years.
“MSISDN” means the mobile number issued to you after you successfully register on the Safaricom (our) network. This number is unique to you and shall be the number that we identify you with.
“Network” means the public telecommunications system operated and made available by Safaricom to enable you to Use our services.
“Prepay” means Product and Services which require you to pay in advance to Use such Products and Services.
“Products and Services” means basic voice, SMS, data, voice mail, international dialing, international roaming, and/or any other product and services that Safaricom makes available to you from time to time.
“Regulatory Authority” means the Ethiopian Communications Authority or any similar authority that is established in the future to perform or take over the functions of the Ethiopian Communications Authority.
“Safaricom” means Safaricom Telecommunications Ethiopia PLC.
“SIM Card” means a card allocated to you to be inserted into your phone. The card contains your mobile number and allows You to Use our Products and Services.
“Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the Products and Services as varied from time to time.
“Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.
“Use” means, the making of any chargeable outbound calls, sending chargeable SMSs, accessing data services, re-charging of your account, and for any other Use or access to the Products and Services, in general.
“Value Added Services” (VAS) means add-ons to Products and Services such as music, gaming, videos.

ACCEPTANCE AND COMMENCEMENT
These Terms and Conditions shall begin to apply to you after you successfully register on our Network as a customer and Your SIM Card is activated; and shall continue to be binding on you for as long as you continue to Use our Products and Services.

USE OF PRODUCTS AND SERVICES

Safaricom will make reasonable efforts to always make available the Products and Services to you. However, please be aware that the Products and Services may not always be available due to events beyond Safaricom’s control, such as acts of God, an act of government or regulatory authority, war, riot or civil commotion, interruptions for maintenance, or due to electricity outages which may sometimes affect the quality and availability of Products and Services. In such cases, Safaricom will not be responsible for any harm or damage to you.
Use of our data services may be controlled from time to time by limiting the volume or speed or duration of downloads to facilitate fair use of the Products and Services by all customers. This is done to stabilize the network and ensure all other customers within the area are receiving service at an acceptable speed.
To Use our Products and Services, you must have Minimum Airtime Credit on your Sim Card. This amount will depend on the Products and Services that you want to Use. This will not apply to calls made to Safaricom’s Call Centre and any other toll-free numbers. Such calls shall be free.
Safaricom will not allow any “proxy registration” of a SIM Card for another person, except registration of SIM Cards for and on behalf of Minors or any person which the law allows for management of his/her affairs by another person under a Power of Attorney or any other legal instrument under the laws of Ethiopia. When onboarding a Minor, a Person with Parental Authority may open and maintain an account in their name for and on behalf of the Minor until the Minor becomes eighteen (18) years. A similar process shall be followed by any person who is legally empowered to act for and on behalf of another person. In each case, Safaricom reserves the right to verify the authenticity of the Parental Authority, Power of Attorney, or any legal document presented to it.

YOUR RESPONSIBILITIES AND COMMITMENTS

You agree to comply with all other relevant guidelines and/or policies that Safaricom may issue from time to time regarding the Use of the Products and/or Services.
You agree to abide by these terms and conditions and any laws that apply to you for registration of your SIM card and your Use of the Products and Services
You will not Use the Products and Services for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of Ethiopia.
You will not sell the Products and Services without Safaricom’s permission in writing.
Safaricom may provide access to and/or offer the services of third parties such as Value-Added Services from time to time. Safaricom shall clearly communicate the terms and conditions which apply to the services. It is your responsibility to read and understand the terms of such services before you Use them. Safaricom will not in any way be responsible for any loss, nuisance, or damage that may be suffered by you concerning such services.

SIM CARD AND NUMBERS

The mobile number allocated to you will always remain the property of Safaricom and is issued to you together with the SIM Card, subject to these terms and conditions:
1. If Your SIM Card is lost, damaged, or stolen, you must immediately contact Safaricom at our nearest retail store or the Call Centre by calling 700. Safaricom will then, upon verification of the original registration and the ownership of the SIM Card, lock the SIM Card to prevent further usage of Products and Services being made from your MSISDN and make any necessary arrangements for you to buy a replacement SIM Card.
2. You will be responsible for all usage charges up to the time of locking of the SIM Card by Safaricom following the process outlined in Clause 5.1.1 above.
Safaricom may charge you a reasonable administrative fee for replacing and delivering the replacement SIM Card. The fee shall be available on our website at www.safaricom.et, our retail stores or Call Centre.
Safaricom may offer you the opportunity to select the desired number (“Golden Number”). However, please note that the Golden Number will depend on the availability of the preferred number and there are different Tariffs for each Golden Number category. You can find out the Tariffs for the Golden Number you want from our website at www.safaricom.et ,our retail stores or Call Centre.
You may also reserve your existing number such that it is not terminated when not in Use in line with Clause 9.5. A reasonable fee will also be applied for this service. Please visit our website at www. safaricom.et, or our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
If Safaricom is forced to change or reassign your MSISDN to meet regulatory requirements or other legal requirements, we will attempt to notify you of this requirement with no liability to us.
Your mobile number will always be identifiable when calling 991 or 112 or any other emergency assistance number.
In the case where we have a facility/service which eliminates the presentation of your number (i.e., for calls other than emergency calls), Safaricom may charge you a reasonable fee for such a facility. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
For your protection, you must keep confidential all personal identification or security numbers relating to your Use of the Products
and Services. This applies to your SIM Card and/or mobile or any other device.
The numbers and codes that Safaricom allows you to Use the Products and Services will always remain the property of Safaricom.

INTERNATIONAL ROAMING

International Roaming allows you to Use the Products and Services when travelling outside Ethiopia.
Access to International roaming networks will depend upon the arrangements between the foreign network operators and Safaricom and as such, the service will only be available in certain foreign countries. We will provide a list of countries that you will be able to roam on our website at www.safaricom.et, our retail stores, or upon your request to the Safaricom Call Centre.
We do not have full control over your International Roaming Tariffs. We only have control over our International Roaming tariffs set out
in our Tariff Guide. The total charges applicable to International Roaming services come from the International Roaming network (which may include a minimum charge) plus Safaricom’s charges at the prescribed rates set out in the Tariff Guide. Please make sure that you have sufficient credit to enable you to Use the International Roaming service.

CHARGES AND PAYMENTS

You will be responsible for all the applicable Tariffs for using the Products and Services whether the Use of the Product and Services occurred through you or someone else with or without your authority or knowledge.
Our Tariffs will be listed in the Tariff Guide. We will publish rates on our website at www.safaricom.et, our retail stores and by text message at the customer’s request.
Our Tariffs include Value Added Tax as well as any other taxes which apply to communication in respect of the Products and Services.
We may change the Tariffs and Tariff Guide from time to time. When this happens, we will publish the changes on our website at www. safaricom.et and will make reasonable efforts to tell you about the changes in any other way available to Safaricom including SMS, email or at retail stores, as applicable.

BILLING
Upon Your request in writing, we will provide you with your billing information in paper or digital format, either by e-mail or SMS.

SUSPENSION AND DEACTIVATION OF THE SERVICE

Safaricom may suspend, restrict, or terminate the provision of some or all the Products and Services without informing you and without any liability under the following circumstances:
1. If Safaricom becomes aware or has reason to believe that your Use of the Products and Services is unauthorized, unlawful, fraudulent, or contrary to these terms and conditions.
2. If there has not been the Use of the Products and Services for a period of over one hundred and eighty (180) days.
3. If you notify us that your SIM Card has been lost or stolen.
4. If you do anything (or allow anything to be done) which may, in Safaricom’s view, damage or affect the operation or security of the Products and Services; and/or
5. or reasons beyond Safaricom’s control.

Safaricom will, where possible, try to inform you that such action is or may be taken.

Where your SIM Card has been deactivated permanently, any credit balance in your account will be forfeited.
Where Safaricom has suspended or restricted access to the Products and Services for any of the reasons under 9.1, any reconnection will be at Safaricom’s discretion, and a reconnection fee may be charged. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
Following the deactivation of your SIM Card, Safaricom reserves the right to recycle the mobile number and make it available for sale to another customer. Safaricom will not be liable to you for the deactivated number.
Where you ask us to reserve your number such that it is not terminated for not being in Use, such number can only be reserved for up to twelve (12) months from the date of notification. Thereafter, it will be terminated after one hundred and eighty (180) days of no activity or no notice to further reserve the number.

RECHARGES

You may recharge your account at any time via:
1. SMS- send the Airtime Pin via SMS to 705
2. IVR (Interactive Voice Record) - Call 705
3. USSD (Unstructured Supplementary Service Data) - Dial *705# and follow the prompts
The balance included in your Prepay Plan is available for you to Use for two hundred seventy (270) days (the “Validity Period”).
You must recharge your account to extend the Validity Period of your airtime validity period.

GENERAL

Safaricom will inform you about any changes to these terms and conditions within a reasonable time, by publishing the changed terms and conditions on Safaricom’s website at www.safaricom.et or in any other relevant way available to it, including by SMS and voicemail.
If there are any differences between the printed version of these terms and conditions and the online version available on Safaricom’s website at www.safaricom.et, the online version will apply.
The Products and Services which you Use have specific terms and conditions published on our website at www.safaricom.et conditions and any other product-specific terms and conditions, the product-specific terms and conditions will apply to clarify the difference.
We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons. We shall also only process your information in accordance with the law. How Safaricom processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom’s website at www.safaricom.et or available in our retail stores upon request.
Safaricom will not be liable for any loss or damage (including indirect loss) relating to the Products and Services, except for any liability accepted by law.
If any term or condition set out here is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.
Failure by either Safaricom or you to enforce any rights under these terms and conditions will be without prejudice to any available legal remedies.

LAW AND DISPUTE RESOLUTION

These terms and conditions are subject to and governed by the laws of Ethiopia.
Depending on the nature of your complaint, Safaricom aims to resolve it as soon as practically possible to give you a better customer experience as our valued customer. In this regard, Safaricom will endeavor to respond to complaints promptly and give feedback to customers within seven (7) working days.
For a detailed process on how we will handle Your complaint, please check our Consumer Code. The Consumer Code is accessible on our webpage at www.safaricom.et, our retail stores or the Safaricom Call Centre.
All disputes which cannot be mutually settled between us will be referred to the Regulatory Authority in line with the applicable law.

Welcome to Safaricom

These Terms and Conditions govern and provide information on the use of Mobile Voice and Data Prepay Bundle Service (“the Service”) and constitute an agreement between You (as Safaricom Enterprise Customer) and Safaricom when using these Services.

Definition

“Bundle” means the specific allocation of resources (mobile voice or data or a combination of both).
“Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for
making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle.
“Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations.
“In-bundle” means any usage of voice calls, SMS and mobile data by the Customer within a certain allowance or limit of SMS, bytes and/ or time using the preferential rates.
“Loyalty Program” means a loyalty scheme where Customers earn points through their usage of products and Services.
“My Data Manager” means an application (App) that helps you to monitor and manage your mobile data usage in real-time.
“Off-Net Calls” means calls made from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
“On-Net Calls” means calls placed from a Safaricom Mobile Number to another Safaricom Mobile Number.
“Out-of-Bundle” means any usage of voice calls, SMS and mobile data by the Customer in excess of the allowance included in the In bundle Allowance.
“Preferential Tariff Rates” means special or in-bundle tariff rates applicable for the Service.
“USSD (Unstructured Supplementary Service Data) Menu” means Safaricom’s interactive menu on the Customer’s device which can be accessed by dialing the short code notified to the Customer by Safaricom.
“Safaricom” means Safaricom Telecommunications Ethiopia Plc.
“Services” means Mobile Voice and/or Data Prepay Bundle.
“Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.

SAFARICOM ETHIOPIA PREPAY VOICE PACKAGES, DATA PACKAGES AND SHORT MESSAGE SERVICE PACKAGES
TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

The Services will be available to you upon registration and activation of your SIM Card. By using these Services, you confirm that you have read, understood, and accepted the terms and conditions set out herein.

These terms and conditions apply to all Prepay Packages offered by Safaricom under the following categories:

Prepay Voice Packages
Prepay Data Packages
Prepay Short Message (“SMS”)
Integration/combination Packages, (Collectively referred to as “the Services” or the “Packages”)).

For the purposes of these terms and conditions:

Definitions
1. “In-Bundle Usage” means any voice calls, data and SMS usage by you within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
2. “Integrated package” means package(s) with the allocation of voice, data and SMS resources in one.
3. “Off-Net Calls” means calls made from a Safaricom mobile number to a mobile number of another licensed telecommunications operator in Ethiopia.
4. “On-Net Calls” means calls made from a Safaricom mobile number to another Safaricom mobile number.
5. “Off-Net SMS” means a text message sent from a Safaricom mobile number to a mobile number of another licensed telecommunications operator in Ethiopia.
6. “On-Net SMS” means a text message sent from a Safaricom mobile number to another Safaricom mobile number.
7. “All-Network or All-Net” means the voice and SMS resources that can be used to make calls and send SMSs both On-net and Off-net.
8. Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data, and SMS usage by you more than or in the absence of the voice calls, data and SMS allowance included in the In-Bundle Usage.
9. “Per Second Billing” means that you will only pay for the seconds consumed from the start of the call. E.g., if your call lasts for 20 seconds, only 20 seconds will be deducted from your allocation not the full minute.
10. “Per Minute Billing” means that you will pay for the full minute from the start of the call. E.g., if you talk for 20 seconds you will be charged for the full minute.
11. “Preferential Rates” means special or in-bundle tariff rates applicable for the Services.
12. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
1. The Services are available to you if you are a Prepay Customer of Safaricom.
2. The Services will not be available to you if you are roaming. Applicable roaming tariffs for voice, data, or SMS charges will, however, apply when you are roaming and will be charged at the roaming rates outlined in our Tariff Guide.
The Services
1. The following Packages will be available to you:
  1. The Voice Packages
  2. The Data Packages
  3. The SMS Packages
  4. Integrated/Combination Packages
2. To access the Services, dial *777# from your Safaricom mobile line. You will then have a view of the available Packages offers which you can purchase for self-and/or another person.
General Terms and Conditions applicable to all Packages
The Packages will have different validity periods across the different categories i.e voice, data, SMS etc. Safaricom will provide details regarding the Packages and the respective validity periods upon purchase.
1. Voice Packages
  1. Voice Packages shall make either On-Net Calls only or All-Net Calls depending on the Package selected.
  2. Voice and SMS resources offered under the Integrated Packages shall be used to make calls and send SMSs All Net.
  3. The minutes allocated in the Voice Packages shall apply Per Second Billing.
2. SMS Packages
  1. SMS Packages will be available for use both On-Net and Off-Net.
3. Data Packages
  1. The Data Packages shall apply per volume (MB) charging.
    Gifting
  2. The Packages can be purchased for self or another person as a gift. To enable gifting, the gifting party must have sufficient airtime balance.
  3. Packages which are gifted cannot be reversed.
  4. Free packages cannot be gifted.
  5. Packages which are gifted via bundle transfer shall assume the bundle validity period of the purchased bundle.
  6. Packages which are gifted via an indirect purchase (buy for another number) shall assume the validity period of the purchased bundle.
4. The Packages can be purchased one-off or auto-renewable (recurring).
5. You can subscribe to more than one Package at a time across different categories of Packages. However, the priority of consumption will be given to the Package with the earliest expiry.
6. The Packages will not be transferable.
7. If you have received free or promotional Packages, the utilization of such free or promotional Packages will take precedence over any existing bundle categories.
8. You can purchase additional Packages at any time even while you still have active Packages. Where you purchase additional Packages prior to the expiry of an existing bundle, unused Packages will be carried over.
9. Where there has not been a purchase of additional Packages, unused Packages will be forfeited and will not be carried over.
10. You can check your Packages balance by dialing *777# or *704#. You can also send any input e.g. character, word, letter via an SMS to 704.
Usage Notifications
1. You will be notified via SMS alert when your remaining packages reach the following balances:
  1. All Voice Packages - 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes, and 0 minutes.
  2. All Data Packages - 1000MB, 100MB, 50MB, 10MB and 0MB.
  3. All SMS Packages - 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS.
  4. The above usage notifications will apply for standalone and Integrated Packages.
2. Upon exhaustion or expiry of your Packages, you will be redirected to *777# to enable you to purchase additional Packages.
Out of Bundle Usage
1. Out of Bundle Usage in respect of Voice Packages is automatically activated and charged when your Voice Packages are used up, expire or upon un-subscription.
2. Out of Bundle Usage in respect of Data Packages is not automatically activated and charged when your data Packages are used up, expire or upon un-subscription. You will have to enable Out of Bundle Usage via *777#.
3. Out of Bundle Usage in respect of SMS Packages is automatically activated and charged when your SMS Packages are used up, expire or upon un-subscription.
4. Out of Bundle Usage in respect of the Integrated Packages shall apply the rules applicable to voice, data and SMS packages as outlined under this Article 6.
How to Unsubscribe from the Services
1. You may unsubscribe from the auto-renewable (recurring) buy option by dialing *777# and following the prompts.
2. Once you unsubscribe, you will not be able to buy the Packages on an auto renewable basis unless you activate the auto-renewable option again. You will have to dial *777# every time you want to buy a Package.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Welcome to Safaricom

The following terms and conditions apply to the Safaricom International Calling Service and International SMS (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definition
For the purposes of these terms and conditions: “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

Eligibility
The Service is available to you by default provided you are a Safaricom Prepay customer.

The Service

The Service enables you, as Prepay customer of Safaricom, to call and send SMSs to other mobile users in different parts of the world.
International calls are charged either on a per minute (1:60) or per second (1:1) unitization. Per second billing means that you only pay for the second you use. E.g. if you talk for 20 seconds you will be charged for 20 seconds. Per minute billing means that you will pay for the full minute from the start of the call. E.g. if you talk for 20 seconds you will be charged for the full minute.
The list of international destinations that you can call, indicating the destinations which apply the per minute unitization and those which apply the per the second unitization is available on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.
We will also indicate the applicable SMS rates for the various international destinations on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.

Activation and Suspension of International Calling and SMS Service

The Service is activated by default.
To make a call, dial “+” or “00”, followed by the country code and then the phone number you wish to call.

Billing and Payment Terms

When you make a call, you will be charged the applicable rate as indicated in our Tariff Guide available on our website at www. safaricom.et or our retail stores or through enquiry at the Call Centre.
Free minutes, Bonus Airtime and Bonus Resources cannot be used for making international calls unless otherwise stated.
Different rates will apply for different international destinations. You will be charged the applicable rates for the country you are calling as per the Tariff Guide.
Safaricom shall charge you a flat rate for using the Service whether you call a mobile number or fixed line and whether the call is made during peak and off-peak periods.
Safaricom shall charge you for each SMS that you send. One SMS shall contain a maximum of 160 characters in English & 70 characters in other languages/characters.
You shall not be able to use standard Voice and SMS local packages when sending international SMSs or making international calls.
You will not be charged for receiving international calls and SMSs in Ethiopia.

Privacy

Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
Safaricom shall also only process your information in accordance with the law.
How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA INTERNATIONAL Post-Pay and Pre-Pay ROAMING SERVICES TERMS AND CONDITIONS

Welcome to Safaricom.

The following Terms and Conditions apply to the Safaricom International Roaming Service (“the Service”). By using the Service, it means You have read, understood, and accepted the Terms and Conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. "Credit Limit" means the maximum amount of credit available to You to use the Services.
2. “Host Network” means a public mobile network situated in a country other than Ethiopia which permits You to make and receive voice calls, send and receive text messages and use mobile data or access other services by reason of arrangements with Safaricom in accordance with these terms and conditions.
3. “International Roaming” means a service which enables you as a Safaricom customer to make and receive voice calls, send and receive SMSs and /or use data services when travelling outside Ethiopia by using the infrastructure of a Host Network.
4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
5. “Tariffs” means Safaricom’s charges for the Products and Services in terms of the Tariff Guide and will include the underlying Terms and Conditions relevant to the Services as varied from time to time. All references to “charges” shall have the same meaning.
6. “Tariff Guide” means a guidance catalogue of Products and Services, and charges as published from time to time by Safaricom.
Eligibility
The Service is available to you provided you are a Safaricom Prepay customer.
The Service
1. The Service enables You to make and receive calls, send, and receive text messages and use mobile data or access any other services available to Safaricom customers when travelling outside Ethiopia.
2. The Service is only available in countries which Safaricom has established international roaming arrangements with.
3. The list of countries in which You will be able to access the Service and applicable Tariffs is available on our website at www.safaricom.et our retail stores and through enquiry at the Call Centre and using USSD (*777#).
4. You will be able to access our Call Centre when you are using the Service on this number +251 799 000 700. However, calls to the Call Centre while you using the Service are not free. The applicable charge will be specified in our Tariff Guide.
5. If you have selected to use the Call Divert Service to another number while using the Service, you will be charged for both incoming and outgoing calls (the divert) to the other number.
6. Please note that a Host Network(s) may not provide all the services offered by Safaricom. As such not all services that You are able to access on the Safaricom network may be accessible when You are using the service including meeting Your expectations. For instance, there will be Host Network(s) with no data services; and other Host Networks(s) may offer varying data speeds on the available technologies (2G, 3G, 4G or 5G).
7. While Safaricom makes every effort to ensure that you receive the SMS notifications when International Roaming, we cannot be held liable for SMSs not received.
8. International Roaming may be more expensive compared to your local Safaricom tariffs. Please check the rates applicable to your intended destination(s) available on our website at www.safaricom.et.
9. Safaricom will charge You a premium tariff of 499 Birr/Min for making calls to satellite and high-cost destinations when using the service. These destinations are listed on our website at www.safaricom.et. Making international calls to the high-cost destinations while using the service will incur higher charges than the standard tariffs.
Activation and Use of International Roaming Service for Prepay Customers
1. The Service is activated by default if You are a Prepay customer.
2. Prepay customers will be able to top up their account at any time using a Safaricom recharge voucher, through their bank account and any other means of recharging that Safaricom may avail in the future. You may recharge for Yourself, or another person can recharge Your account for You.
Activation and Use of International Roaming Service for Postpay Customers
1. The Service is not activated by default for Postpay customers. It must be activated by You on USSD (*777#) or upon request at the Safaricom retail shops.
2. You may also upgrade Your SIM card from Prepay to a Postpay line at our retail stores and thereafter activate the Service.
3. The Service must be activated while You are in Ethiopia.
4. The Service will apply the same deposit that You made for the Postpay Service per the Postpay terms and conditions. You will not be required to provide a separate deposit required roaming activation.
5. You can utilize the credit allocation under Your Postpay plan up to Your Credit Limit to access the Service.
6. You can upgrade or downgrade Your Credit Limit without changing Your current Postpay plan.
7. You may deactivate the Service using the same channels.
Billing and Payment Terms
1. You shall be charged different rates for making calls, sending SMS receiving calls or using data while You use the Service. You will not be charged for receiving SMSs.
2. You shall be charged different rates for receiving calls depending on the Host network that You use the Service on.
3. Similar tariffs shall apply for Prepay and Postpay Plans.
4. Information about our roaming tariffs is provided in our Tariff Guide available on our website (www.safaricom.et).
5. You will not be able to access or use Your normal local Prepay and Postpay bundles (minutes, SMS, data) or promotional Tariffs while You are using the Service.
6. We may disconnect Your Postpay line due to the lack of bill payment and we will reconnect You immediately after settling Your outstanding Postpay bill.
7. When Your Postpay line has been disconnected for bill non-payment, You will not be able to access the Service.
8. The applicable tariffs for the call divert service are available on our website (www.safaricom.et), our retail stores or through enquiry at the call center.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Welcome to Safaricom

The following terms and conditions apply to the Safaricom call completion services (“the Services”). The Services will be available to you upon registration and activation of your SIM Card. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:

Call Completion Services” means miscellaneous services available to you by Safaricom and include, Missed Call Alert Service, Caller Notify Service, Please Call Me Service and Airtime Credit Transfer Service.
Caller Notify Service” means a service that allows you, as a caller to a third party/called party, to be notified via SMS alert on the availability of the called party.
Missed Call Alert Service” means a service that allows you to be no- tified using an SMS of people who tried to call you while you were unavailable/unreachable either by your line being busy, your phone being off or out of coverage.
“Please Call Me Service” means a service that allows you to send a short message service (“SMS”) to another customer, requesting them to call you back even when your mobile balance is zero.
“Safaricom” means Safaricom Telecommunications Ethiopia PLC.

Eligibility
The Services are available to you provided you are a Safaricom customer.

The Services

Missed Call Alert Service
1. Missed Called Alert Service is activated by default for you as a customer of Safaricom.
2. You will receive an SMS with the below message from the caller’s number when your line is available or within coverage: “I tried to call you on DD-MM-YYYY HH: MM. Please call back”. No further messages will be deposited by the calling party.
3. The Missed Called Alert Service is available to you free of charge.
Caller Notify Service
1. Caller Notify Service is activated by default for you as customer of Safaricom.
2. You will receive an SMS with the below message from the called party’s number when he/she is available: “You attempted to call me, but I was not available. Please call me back. Thank you.” No further messages will be deposited by the calling party.
3. The Caller Notify Service is available to you free of charge.
Please Call Me Service
1. Please Call Me Service is activated by default for you as a customer of Safaricom and shall be available across all networks.
2. You may access the Please Call Me Service by (i) dialing *707*mobile number of the other party# ok; or (ii) using Safaricom self-service USSD menu (*777#).
3. The Please Call Me Service is available to you free of charge up to five (Messages) per 24 hours (12:00 am – 11.59 pm). You will also get an additional 5 Please call me chargeable Messages each day.
4. If you deplete the five (5) free of charge Please Call me Service messages, you may make use of five (5) additional Please Call Me Service (Messages), but you will be charged the applicable rate as indicated in the SMS to be sent to you or our Tariff Guide available on our website at www.safaricom.et. You need to have sufficient balance to make use of the additional chargeable Please Call Me messages.
5. A new set of 5 free Please Call Me Messages and 5 additional chargeable Please Call Me Service Messages will be availed every day.
6. Remaining free Please Call Me Service messages cannot roll over to the next day.
7. You will be alerted via SMS once you have exhausted the free of charge Please Call Me messages and of the availability of up to five (5) chargeable Please Call Me Messages with a corresponding charge per single Please Call Me Service Message.
8. Please Call Me Service is not available if you are roaming.

Privacy

Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
Safaricom shall also only process your information in accordance with the law.
How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these
events, notice will be given via media advertisements including at Safaricom’s discretion on and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA PREPAY VOICE BUNDLE PROMOTION TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom Prepay Voice Bundle Promotion (“the Promotion”). By using the Prepay Voice Bundle Promotion, it means you have read, understood, and accepted the terms and conditions set out herein.

1. Promotion Mechanics
Under the Promotion, participants shall receive an additional bundle when they purchase the Prepay Enterprise voice bundles offers.

2. Eligibility
The Promotion is available to all Safaricom Prepay enterprise customers.

3. Promotion period
3.1 The Promotion will commence on 1st of November 2022 (“effective date”) and will continue for three (3) months (1st of November to 31st of January 2023).

3.2 The Promotion period may be extended at the sole discretion of Safaricom.

4. Prepay Voice Bundles Promotion
4.1 You must have a sufficient balance on your account to purchase the primary bundle.

4.2 You will be provided with a promotional Bundle upon purchasing a primary voice bundle as shown on the table below.

Primary Bundle	Price - Birr	Promotional Bundle	Total Offer
60 Mins	20 Birr	Not Applicable	60 Mins
185 Mins	50 Birr	50 Mins	235 Mins
300 Mins	75 Birr	100 Mins	400 Mins
400 Mins	100 Birr	150 Mins	550 Mins
1,000 Mins	200 Birr	400 Mins	1,400 Mins
1,500 Mins	300 Birr	600 Mins	2,100 Mins
2,000 Mins	380 Birr	1,000 Mins	3,000 Mins

4.3 The Promotion shall apply to voice bundles only.

4.4 The Promotional Bundle is not transfer

4.4 The Promotional Bundle is not transferrable from one subscriber to another.

4.5 You may purchase the Promotional Bundle for yourself or for another Enterprise Customer (Beneficiary Enterprise Customer). In such case, the Beneficiary Enterprise Customer will receive both the primary bundle and the Promotional Bundle.

4.6 The Prepay Voice Bundle Promotion can only be used to make on-net calls. (Safaricom to Safaricom).

4.7 The promotional bundle shall be allocated simultaneously with the primary bundle such that you will receive a total bundle allocation as reflected in the table above.

4.8 There is no limitation on the bundles and the frequency that you can purchase within the Promotion period. Upon purchase of the primary bundles, you will receive an SMS notification that you have received Promotion bundles in addition to the primary bundles you purchased.

4.9 The Promotion shall be valid for 30 (thirty) days from the date of purchase and unused Promotion will expire after 30 (thirty) days of purchase.

5. Extension of Prepay Terms and Conditions

5.1 These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.

5.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

5.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA 4G WiFi SERVICES TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom 4G WiFi Service (“the Service”). By using the Services, it means You (Customer) have read, understood, and accepted the terms and conditions set out herein.

1. Definitions

For the purposes of these terms and conditions:

1.1 “Active” means the SIM Card is still in use and not suspended or deactivated.

1.2 “Primary SIM Card/Number” means your main Safaricom mobile number for communication services and added by You as the number which shall receive notifications on the usage of the 4G WiFi SIM Card.

1.3 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

1.4 “Secondary SIM Card” means the Safaricom SIM Card that You purchase to use with the WiFi Device.

1.5 “WiFi” means a facility allowing computers, smartphones, or other devices to connect to the internet or communicate with one another wirelessly within a particular area.

1.6 “WiFi Device” means a device such as a Mi-Fi or router or any other device that allows multiple end users and mobile devices to share mobile broadband Internet connection.

1.7 “4G WiFi Service” or “Service” means a part of Safaricom’s fixed wireless solution that offers internet services that run on Safaricom’s 4G network.

2. The Service

2.1. This Service is a prepay service.

2.2. The Service enables You to access the internet wirelessly anywhere in Ethiopia where there is Safaricom 4G coverage.

2.3. You are not guaranteed that the Service will be available if You access it in an area with no Safaricom 4G network.

2.4. You cannot access the Service when roaming.

2.5. You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

3. Eligibility

3.1. You must be registered as a new Safaricom customer or an existing customer with an active line.

3.2. You must reside in an area with Safaricom 4G network coverage. To find out if your area is within our 4G coverage please visit https://safaricom.et/index.php/contact-us.

3.3. You must have a Safaricom 4G WiFi Device to use the Service.

3.4. You must have a secondary SIM card.

4. How to Access and Use the Service

4.1. Device

4.1.1 You will be required to purchase a 4G WiFi Device from Safaricom or distributor shops.

4.1.2 You should follow the instructions for use of the WiFi Device which are provided in the manual of the device.

4.1.3 Safaricom reserves the right to determine how many WiFi Devices and SIM Cards You may purchase in line with our numbering Policy.

4.1.4 The 4G WiFi Device is locked to the Safaricom network and can only be used with a Safaricom SIM Card.

4.1.5 The 4G WiFi Device (s) shall be subject to the warranty provided by the manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. We shall however not support any out-of-warranty claims.

4.2 Primary and Secondary SIM Card

4.2.1 You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

4.2.2 You will be charged for both the Primary SIM Card and Secondary SIM Card if You are a new Customer.

4.2.3 Upon successful registration of your Secondary SIM Card, You will receive a welcome SMS on the Secondary SIM Card.

4.2.4 After successfully registering your Secondary SIM Card, You should set up your Primary SIM Card to receive all notifications for the Secondary SIM Card through USSD (*777#).

4.2.5 Only the Primary SIM Card (s) can check the balances and account information of the Secondary SIM Card.

4.2.6 The Primary Number can be changed at any time via USSD. Changes made to the Primary Number will take effect immediately.

5. All Packages

5.1 To use the service, You must purchase any of the 4G WiFi packages or mobile data packages availed by Safaricom, on *777# or such platforms which Safaricom shall offer in the future.

5.2 Any registered and active Safaricom customer may purchase a 4G WiFi package for the Secondary SIM Card on *777#. Both the Primary SIM Card and the SIM Card used to make the purchase of the package will receive an SMS confirming the transaction.

5.3 All 4G WiFi packages shall be valid for a period of thirty (30) days from the date of purchase and shall not roll over to the next month (beyond the 30th day).

5.4 You can purchase more than one 4G WiFi package at any given period; However, the consumption priority will be given to the package with the earliest expiry date.

5.5 Should You exhaust your 4G WiFi package (s), You can purchase additional packages through the following prompts:

I. Dial *777# select internet and SMS then select 4G WiFi

II. Enter the number of the Secondary SIM Card.

III. Select your preferred 4G WiFi package.

IV. Confirm purchase of Your preferred 4G WiFi package and pay.

V. You will then receive an SMS confirming the successful purchase of the 4G WiFi package.

5.6 If You exhaust the 4G WiFi package and continue using the Service, You will be charged an out-of-bundle data usage at the prevailing out-of-bundle rates.

5.7 You can check the balance of the 4G WiFi packages by dialing *777# or *704# on your Primary number.

6. Restrictions

6.1 You may access and use the Service only for personal consumption and shall not resell to any other customer without written confirmation from Safaricom.

6.2 You may not use, nor negligently or intentionally permit others to use, the Service in any manner or for any purpose other than as set out in these Terms and Conditions.

6.3 You may not attempt:

6.3.1 charge any person a fee to access the Service without authorization from Safaricom.

6.3.2 permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using your equipment or otherwise.

7 Extension of Prepay Terms and Conditions

7.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.

7.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

7.3 Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA PREPAY 4G BUSINESS INTERNET FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.

These Terms and Conditions govern and provide information on the use of Prepay 4G Business Internet Service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “Customer Premise(s) Equipment (“CPE”)” means a telecommunication equipment that is used to access the Internet or access services on a Safaricom network, whether directly or indirectly connected to that network.
2. “Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle.
3. “MiFi Device” or “Device” means a small portable wireless router that acts as a mobile hotspot for any of Your Devices such as smartphone, computer, tablet, etc.
4. “Package” means the Prepaid 4G Business Internet Package offered by Safaricom.
5. “Primary SIM (Number)” means Safaricom mobile number added as the main number for operating the Service.
6. “Purchasing Number” means any Safaricom mobile number which purchases a 4G Business Internet Package for the Secondary SIM.
7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
8. “Secondary SIM (Number)” means a Safaricom SIM bundled with a Mifi Device which you can only use to access the Service.
9. “Service” means the 4G Business Internet Service.
10. “USSD (Unstructured Supplementary Service Data) Menu” means an interactive menu on the Customer’s Device which enables customers to access Safaricom short code services.
Eligibility
1. The Service will be available to all new and existing Safaricom Enterprise customers.
2. You must have an active Primary Safaricom SIM and a Secondary SIM which comes with the MiFi-Device.
3. You will be required to go through the SIM registration process and the Know Your Customer (KYC) vetting process to register both SIM cards in line with the SIM Card Registration Directive.
4. If you are an existing customer, you shall only be required to register for the Secondary SIM.
5. If You are a new customer to Safaricom, you will also be charged for both SIM Cards.
The Service
1. The Service will only be available in areas covered by Safaricom 4G networks. We will advise you on which areas we currently have coverage upon your purchase of the service. Safaricom does not guarantee that the Service will be available or will be at the expected quality if you access it in areas with no 4G network coverage.
2. The Service allows to access internet within our 4G coverage areas using any 4G enabled Device such as a smartphone, MiFi Device, CPE and also enables you to hot spot other devices.
3. The Service shall be automatically activated at the time of onboarding and upon successful registration of the SIM cards on the Safaricom
4. Upon successful registration of Your Secondary SIM, you will receive a welcome SMS on the Primary Number.
5. The Secondary SIM may come with a welcome offer determined by Safaricom, however, Safaricom reserves the right to discontinue giving out welcome offers at any time and without prior notice.
6. Information about the Service, Packages and ratesis available on our website www.safaricom.et, USSD, retail stores and at our Enterprise partner’s or Distributor’s stores.
7. You cannot access the Service when roaming.
8. You cannot make voice calls with the Secondary SIM, but you can receive voice calls if you use it with a mobile phone.

4. MIFI Device and the Secondary Number SIM

4.1	You can purchase the WIFI Device and SIM cards from Safaricom Shops. Purchase of the Device will be upfront before use.
4.2	Safaricom Devices (WIFI and CPE) will be locked to Safaricom network, meaning that they can only be used with a Safaricom SIM card.
4.3	The Device (s) shall be subject to the warranty provided by the Manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. Safaricom shall however not support any out of warranty claims other than provided by the manufacturer.
4.4	Your Primary Number will be connected to a Secondary SIM upon registration.
4.5	The Primary Number can be changed/replaced by the owner at any time via the USSD menu or at Safaricom shops or assigned dealer shops upon verification of SIM ownership. Safaricom will not be liable for any changes on USSD.
4.6	Changes made to the Primary Number will take effect immediately.
4.7	If the Primary Number assigns another Safaricom mobile number via USSD menu, threshold notifications will be sent to the other number assigned.

5. Packages Purchase

5.1	The Primary Number or Purchasing number may purchase data packages for the Secondary SIM card or any Safaricom Mobile Number at any time using airtime. These packages are available on USSD.
5.2	Upon successful purchase for the Secondary SIM, an equivalent airtime amount will be deducted from the Primary Number or Purchasing Number.
5.3	Your Primary Number or any Purchasing Number can buy any of the data Packages for the Secondary SIM as many times. However, the Package with the earliest expiry date shall expire first. The Purchasing Number will however not be able to check Package balances for the Package bought for the Secondary Number
5.4	The Primary Number can check the Package balance of any Secondary SIM attached to it.
5.5	Safaricom shall send SMS notifications on the successful purchase of the Packages to your Primary SIM and any Purchasing Number.
5.6	All Packages are valid for a period of 30 days from the date of purchase and do not roll over to the next month (beyond the 30th day).
5.7	Additional packages while the existing one is still valid shall not extend the validity of the existing package. Safaricom reserves the right to extend the 30 days validity period on its monthly packages and will notify the customer
5.8	You can check the balance on the Secondary SIM by dialing *777#.
5.9	Safaricom shall also send threshold notifications at 10MB,50MB, 1GB, and 5GB and 100% of Package utilization to the Primary Number only. Such threshold may be amended or changed by Safaricom from time to time without prior notice to You.
5.10	Safaricom shall send an expiry notification of the Package to the Primary Number at the end of the Validity period.

6. Out of Bundle Usage

6.1	If you exhaust the Package and continue accessing the internet without purchasing an additional Package or when your Package expire You will be charged an out-of-bundle data usage for both SIMs at the prevailing Safaricom out-of-bundle rates
6.2	Out of bundle (OOB) will not automatically apply when your data Bundles are used up or expire. You may activate and/or deactivate OOB usage through My Data Manager application at any time to manage your data usage.
6.3	When you activate OOB usage, your data usage will automatically be charged the Enterprise Base Tariff when your bundle expires or is used up.
6.4	The Enterprise Base Tariff (out of bundle) will be available on our website at www.safarciom.et, USSD, retail stores and at Enterprise partner’s or Distributor’s stores.

7. Restrictions on Access to and Use of the Service

7.1	You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time.
7.2	You must neither use the Service in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so.
7.3	You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom; permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using Your Equipment or otherwise.

8. Privacy

8.1	Safaricom ensures the minimum legally protected personal information collected on the basis of necessity based on the KYC processes.
8.2	How Safaricom processes Your personal information is detailed fully in the Privacy Policy available on safaricom.et.

9. Extension of Prepay Terms and Conditions

9.1	These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
9.2	All general provisions applicable to Prepay Services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
9.3	Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA SIM CARD, DATA AND DEVICE BUNDLE CAMPAIGN TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply when you purchase a Device along with a SIM Card from Safaricom during the Campaign Period. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein

Definitions
For the purposes of these terms and conditions:
1. “Data Award”means the free data bundle offered by Safaricom for a SIM Card bought with a qualifying Device during the Campaign Period.
2. “Campaign” means the SIM Card, data and Device bundle campaign
3. “Device” means handset (s) sold by Safaricom at its shops as well as authorized distributor shops.
4. “Offer” means a Device bundled with a SIM Card and data
5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Campaign Period
1. The Campaign shall run from 12th October 2022 to a period that will be communicated by Safaricom.Such period may be amended by another alternate period that may be communicated by Safaricom at its discretion (the “Campaign Period”).
2. Safaricom reserves the right to extend the Campaign Period in its absolute discretion upon notice to you
Eligibility
The Offer is open to you when you purchase a qualifying Device along with a Safaricom SIM Card from any Safaricom retail shop or distributor shops. The list of participating Devices may change from time to time.
How to Participate
1. You can participate in the Campaign by purchasing a Safaricom SIM Card along with the selected Devices from the Safaricom shop or authorized distributor shops.
2. Safaricom reserves the right to suspend or modify the Campaign including any of its elements at any time. We shall notify you of any suspension or modification through our various channels.
3. The Offer shall be available on a first come first served basis while stocks last.
4. You must initiate a data session by browsing the internet from the Device to receive the Data Award.
Qualifying Device Models
The list of qualifying Devices shall be displayed in our retail shops or distributor shops or on our website (www.safaricom.et) at Safaricom’s discretion.
SIM Card and Device Bundling
1. To get the Data Award, you must also purchase a SIM Card with the Device and register it on the Safaricom network.
2. The Data Award amount in respect of each Device type will be determined by Safaricom and the same may be updated by Safaricom at any time.
3. Some of the participating Devices are dual SIM devices. In order to get the best experience, please make sure that you use the Safaricom SIM Card in the primary SIM Card slot.
4. The Data Award shall be allocated to you upon successful SIM Card registration, latching the Device on the Safaricom network, and starting a data session.
5. Safaricom will send you an SMS notifying you of the allocation of your Data Award.
6. All Data Awards will have a validity period of 30 days from the date of receiving the award and will not roll over
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Campaign and Offer at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA RECHARGE AND GET TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and Conditions apply to the Safaricom Recharge and Get packages hereafter “the Gursha Package (s)”.

The Gursha Package will be available to you upon registration and activation of your SIM Card. By using the Gursha Package, it means you have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

Definitions
1. “Gursha On-Net Minutes” means the Gursha Package that enables you to make local On-Net Calls only.
2. “Gursha Off-Net Minutes” means the Gursha Package that enables you to make local Off-Net Calls only.
3. “Gursha Data” means the Gursha Package that enables you to browse data locally and cannot be used when roaming.
4. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
5. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
6. “Recharge and Get” means the Gursha Package availed by Safaricom where, at the time of recharge, you get new minute and data bundles as a bonus (“Gursha”) in addition to your main balance being credited in an equivalent amount of the recharge.
7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
1. The Gursha Package is available to you if you are a Prepay Customer of Safaricom.
2. The Gursha Package will not be available to you if you are roaming or making international calls. Applicable roaming and international calling tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
Terms of use for the Gursha Package
1. You may avail yourself of the Gursha Packages when you recharge your account with any recharge type (including without limitation physical voucher, electronic voucher distribution (EVD), Pin-less voucher, and mobile money airtime top-up).
2. The Gursha Package may be used for Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data as provided in Clause 4 below.
3. The Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data shall have a validity period of seven (7) days.
4. The Gursha bundles will be aggregated per bucket; Safaricom will extend the validity of the Gursha buckets for each new recharge.
5. You cannot share or transfer balances from your Gursha Package to another SIM Card.
6. You can check your remaining balance from the Gursha Package through USSD (*777# and *704#).
7. You will receive a threshold notification upon utilization of the Gursha Package. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
  - For Gursha On-Net and Gursha Off-Net Minutes – 500Min, 100Min, 50Min, 25Min, 10Min, 5Min utilization.
  - For Gursha Data - 1000MB, 100MB, 50MB, 10MB utilization.
8. The Gursha Package will be available to you from December 2, 2022, to May 31, 2023. Safaricom retains the right to extend or reduce this period without prior notice to you.

Gursha Packages

For every recharge, you will qualify for the Gursha Packages corresponding to the recharge value as follows:

Recharge Value (in ETB)	Gursha	Gursha Data (in MBs)	Gursha On-Net Minutes	Gursha Off-Net Minutes
5	Free 10Mins + 10MBs	10	5	5
10	Free 20Mins + 20MBs	20	10	10
15	Free 30Mins + 30MBs	30	15	15
20	Free 40Mins + 40MBs	40	20	20
25	Free 50Mins + 50MBs	50	25	25
50	Free 100Mins + 100MBs	100	50	50
100	Free 200Mins + 200MBs	200	100	100
100 and above	Free 200Mins + 200MBs	200	100	100

The Gursha Packages provided in Clause 4.1 may be amended by Safaricom at any time without notice to you.

Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Gursha Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA FREE 1GB WHATSAPP PACKAGE TERMS AND CONDITIONS

Welcome to Safaricom.

The following Terms and Conditions apply to the Safaricom Telecommunications Ethiopia PLC (“Safaricom”) free 1GB WhatsApp monthly package (“the Package”). The Package will be available to you upon registration and activation of your SIM Card. By using the Package, it means you have read, understood, and accepted the Terms and Conditions set out herein.

Eligibility
The Package is available to you provided that you are registering for a new Safaricom SIM Card.
The Package and terms of use
1. The Package will be available to you when you register for a new SIM Card starting from December 9, 2022, up to December 8, 2023 (the “Validity Period”).
2. The Package is valid for thirty (30) days and does not roll over beyond thirty (30) days.
3. For six (6) consecutive months, the Package will be awarded to you every thirty (30) days on the anniversary of your registration and activation of your SIM Card. Safaricom reserves the right to extend or shorten the Validity Period.
4. You can check your balance through USSD (*777#) and (*704).
5. You will receive a threshold notification for the resources upon utilization. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
  - 1GB WhatsApp resources - 100MB, 50MB,10MB and 0MB.
6. The Package shall not be transferable.
7. The Package can only be used to access WhatsApp through the application or the web.
8. If you have an additional data package, airtime balance for out-of-bundle usage, and the Package, priority will be given to the Package for using WhatsApp.
9. If you exhaust your Package, you will be charged the prevailing out-of-bundle rates, or normal data package rates if you have an additional data package.
10. You cannot opt-out or unsubscribe from the recurring service.
11. You cannot use the Packages when you are roaming. Whilst roaming the use of the standard applications will be charged at the normal Safaricom tariff.
12. The Package cannot be tethered for use on other devices.
13. By using the Package, you are subject to the terms and conditions as well as the privacy policy of the application provider.
14. Safaricom is not liable for any faults, glitches, bugs or technical issues that might occur on the standard application (WhatsApp). Furthermore, Safaricom shall not be held accountable for any damages or loss incurred as a result of your use of the platform or application.
15. Safaricom is not liable for any third-party content and/or advertisement that might appear while you are using your Package.
16. Safaricom retains the right to change, amend or stop the availability and/or renewal of the Package at any time without any prior notice to you.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Terms and Conditions
1. These Terms and Conditions are supplemental and subject to the published Safaricom Prepay and Postpay General Terms and Conditions and other product specific Terms and Conditions.
2. All general provisions applicable to prepay and postpay services under the Prepay and Postpay Terms and Conditions and other product specific Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA SOCIAL MEDIA PACKAGES TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.
These terms and conditions apply to Safaricom Social Media Packages (“the Service”) which will be available to you upon registration and activation of your SIM Card. By using this Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Social Media Package” or “Service” means a data service offered by Safaricom that enables you to access specific applications or contents as per the package category. i.e. TikTok package for access of TikTok application and/or webpage only, YouTube Package for access of YouTube application and/or webpage only.
2. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to you provided that you are an active Safaricom customer.
How to access and use the Service
1. To access the Services, you should follow the following prompts:
  - Dial *777# from your data-enabled mobile device.
  - Select your preferred one-off Social Media Package.
  - Confirm the purchase of your preferred Social Media Package and pay through your airtime (as applicable).
  - You will receive an SMS notification confirming the successful purchase of the package.
2. The Social Media Package allows you to access TikTok and YouTube platforms.
3. TikTok package will only be depleted for the usage of TikTok on the Safaricom network through the relevant application (TikTok application and TikTok Webpage).
4. YouTube package will only be depleted for the usage of YouTube on the Safaricom network through the relevant application (YouTube application and YouTube Webpage).
5. You can check the balance of the Social Media Package by dialing *777# or *704#.
6. You will be notified via SMS alert when your remaining Social Media Package reaches the following balances: 1000MB, 100MB, 50MB, 10MB and 0MB. Safaricom reserves the right to change the threshold for notifications without any prior notice to you.
7. Should you exhaust your Social Media Package you can top up your account by dialing *777# and purchasing your preferred Social Media Package.
8. The Safaricom Social Media Package shall take priority whenever you access content on the selected / eligible platform (both on the application and on the webpage).
9. You may opt out of any recurring Service by dialing *777# and following the prompts.
Validity of Social Media Package
1. The Social Media Packages will have a validity period of twenty-four (24) hours. Unused resources will not roll over.
2. The validity of Social Media Packages will be extended only if you buy a similar package before the expiration date. The existing package will then take the validity of the new package.
3. If you exhaust the Social Media Package and continue accessing the social media platform, you will be charged from the normal unrestricted packages or out-of-bundle data usage at the prevailing out-of-bundle rates.
Other Terms of Use
1. You cannot share the Social Media Package or transfer it to a third-party device or subscriber.
2. The Social Media Package cannot be tethered for use on other devices. Safaricom reserves the right, at its sole discretion and at any time to amend the Social Media Package categories (contents) as well as validity periods according to their identifiable data usage.
3. Social Media Packages shall be accessible while browsing on the Safaricom Network without any VPN Tools or Internet Censorship Circumvention Tools.
4. Safaricom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the standard applications. Furthermore, Safaricom shall not be held liable for any damages or loss howsoever arising that you may suffer as a result of you using the platform or application.
5. Safaricom is not liable for any third-party content and/or advertisement that might appear while you are using the Service.
6. Safaricom retains the right to cancel the Service immediately and without notice to you if the Service is deemed or becomes illegal under relevant laws. In such a scenario, you hereby renounce any rights you may have against Safaricom and acknowledge that you will have no recourse or claim against Safaricom of any kind.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Prepay and Postpay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Postpay, and Prepay Voice, Data, and SMS Packages Terms and Conditions.
2. All general provisions applicable to Prepay and Postpay services under the respective Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Safaricom Ethiopia Terek Be Gursha Terms and Conditions

The following terms and conditions apply to the National Consumer Promotion (the "Terek Be Gursha promotion") and by participating in the Promotion you will be deemed to have read, understood, and accepted the terms and conditions set out therein:

Definitions
1. "Dependent/s" means any person other than an Immediate Family Member currently living with another person or is being supported by such another person for subsistence.
2. "Draw Code" means a number that is unique to a customer and a transaction that will be generated when the customer successfully registers a new sim card on the network and successfully recharges, or the customer recharges or customer buys a package.
3. "Form of Discharge" means an affirmation to be signed by an award winner representing and warranting that he/she is not an Immediate Family Member of or is not Dependent on any Safaricom employee, distributor and Distributor employees, key account, contractor or any other supplier or vendor to Safaricom, or third party directly involved with the facilitation of the Promotion.
4. "Qualifying Products and Services" means the purchase of SIM Card/s, airtime top ups on your line or the purchasing of any Safaricom package on your line.
5. "Safaricom" means Safaricom Telecommunications Ethiopia Plc
The Promotion
1. The Promotion aims to encourage engagement by you as a Safaricom Telecommunications Ethiopia Plc (“Safaricom”) customer through purchasing of Qualifying Products and Services. You will then qualify to participate in and stand a chance to win any of the daily, Biweekly and Monthly Awards on offer in the Promotion.
2. The Promotion will cover all Regional States of Ethiopia where Safaricom currently has coverage.
The Promotion Period
The Promotion will run for 90 days from 5th April to 4th July 2023 ("Promotion Period") .
Eligibility
1. The Promotion is open to all Safaricom customers (Prepay and Post-pay).
2. Customers must be eighteen (18) years and above to participate in the Promotion.
3. A customer who wins a Biweekly and Monthly award, is not eligible to win the Biweekly and Monthly award again on subsequent draws.
4. Foreign nationals are not permitted in terms of Ethiopian Law to own vehicles and as such, shall not be eligible to participate in both Bi-weekly and monthly vehicle Awards of Attrage, Mitsubishi, Bajaj, and Motorbikes.
5. Excluded Customers
  All Safaricom employees, Safaricom distributors and their employees, Safaricom key accounts, contractors, and any other suppliers or third parties directly involved with the facilitation of the Promotion shall not be eligible to participate in the Promotion. Each award winner will be required to declare or affirm in the Form of Discharge that he/she does not belong to any of the restricted groups of persons above.
Entry and participation in the Promotion
1. New customers will be awarded three (3) Draw Codes upon joining the Safaricom network and successful first recharge of any type.
2. All Safaricom recharge types are eligible for the Promotion entry. However, airtime transfers received from another customer shall not qualify to earn Draw Codes.
3. All types of Safaricom packages, including voice, SMS, data, and combo, will qualify to earn Promotion entry.
4. For existing customers, one Draw Code shall be earned for multiples of Br. 10 recharge. However, a customer shall earn one Draw Code for a recharge of Br. 10 or below.
5. All Safaricom packages purchased will earn Draw Codes. Package of Br. 10 or below will earn one Draw Code, any amount above ETB 10 will earn one additional Draw Code in multiples of every Br. 10 spent.
6. When a new customer joins or Sign-up WhatsApp account with a new Safaricom Number and starts to use the free 1GB WhatsApp bundle the customer will earn 7 Draw Codes
7. A customer is limited to a maximum of ten (10) Draw Codes per day.
8. Each transaction will generate a Draw Code which will be sent via SMS to the customer upon successful completion of the eligible transaction.

Awards

By entering the Promotion, you stand to win the awards shown in the matrix below:

Awards	Frequency (Monthly/ weekly/daily)	Total number of winners
Attrage - Mitsubishi	Monthly	3
Bajaj	Biweekly	7
Motorbikes	Biweekly	7
Tablets	Biweekly	21
Samsung S21	Biweekly	21
Safaricom Kerefa	Biweekly	700
Safaricom Nana TeleOne	Biweekly	700
Br.200 Bonus Airtime	Daily	18,000
Br. 100 Bonus Airtime	Daily	270,000
Br. 50 Bonus Airtime	Daily	315,000
Br. 20 Bonus Airtime	Daily	396,000

The number of daily awards may be varied by Safaricom at its sole discretion following consultation with the National Lottery Administration.
The Validity of the bonus airtime award shall be 30 days from the date of the award.

Draws & Selection of Award Winners
1. Safaricom will randomly select the winners using a draw engine.
2. Safaricom will conduct daily draws and select daily winners. These winners will be awarded Bonus Airtime. Eligibility for daily draws will be based on Draw Codes accumulated on the previous day between 00:00HRS and 23:59HRS.
3. Safaricom will conduct both biweekly and monthly draws for awards of Cars, Bajaj, Motorbikes, Phones and Tablets and announce the winners biweekly and monthly. Eligibility for biweekly and monthly draws will be based on the Draw Codes accumulated in the preceding days of the draw.
4. Winners will be published on Safaricom’s website and any other media as Safaricom may choose from time to time.
Bonus Airtime Usage
1. The use of awarded Bonus Airtime will not earn loyalty points.
2. Bonus airtime is not transferable.
3. Bonus airtime does not extend the validity of normal airtime.
4. The Participating Subscriber may confirm/check the balance of the Bonus airtime by dialing *704#
5. The Bonus Airtime may be used for on-net and off-net voice calls SMS and out of bundle browsing.
6. The bonus airtime cannot be used to purchase Voice, SMS, or data packages, make international calls, send international SMS, or while roaming.
7. The Bonus airtime must be used before its expiry date and any unused portion shall expire 30 days from the award and not thereafter be available for use.
8. The utilisation of the Bonus airtime shall be subject to the standard applicable rates/tariffs for various service offerings provided by Safaricom to its subscribers.
9. Priority of usage will be given to Bonus Airtime even if the customer has a normal airtime balance or existing voice and SMS packages.
Disbursement of Awards and Notification
1. Safaricom will notify award winners. Biweekly and monthly winners will be notified via phone calls only from Safaricom head office, using the following number +251700700700
2. An authorized Safaricom representative shall physically be present Biweekly and Monthly to award winners at Safaricom Headquarters (HQ), or any other collection point as communicated by Safaricom to the customer.
3. The winners will bear all costs of collecting the award from Safaricom HQ.
4. Daily bonus airtime winners will receive an SMS from GURSHA_WIN Sender ID notifying them of the bonus airtime award which will be credited into their account. The airtime topped-up will be valid for thirty (30) days from the day of the award.
Other terms and conditions
1. These Terms and Conditions are supplemental to and subject to the published Safaricom Prepay and Post-pay Terms and Conditions.
2. Safaricom reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or does not meet the eligibility requirements, including but not limited to canvassing or submitting an entry that is not in accordance with these terms and conditions.
3. The awards are non-transferable, non-exchangeable, non-refundable and no cash or other alternative shall be offered in place for the Awards.
4. By accepting the award, you will be deemed to have granted Safaricom the right to use and publish your name and picture in such media as Safaricom may choose (including but not limited to the internet) for information, advertising and promotional purposes without additional consideration. Personal data related to voice, image, names or address and any other relevant information obtained in connection with the Promotion will be used in a manner and in line with the Safaricom Privacy Policy available on the Safaricom website.
5. Notwithstanding the above, Safaricom shall not release personal information about participants of the Promotion to third parties unless required to do so in compliance with any applicable law or customary practice.
6. Safaricom reserves the right (subject to any direction from National Lottery Administration) to suspend or terminate the Promotion or amend these terms and conditions at any time for any technical or commercial reason or any other reason. Any amendment to these terms and conditions will be published on the Safaricom website www.safaricom.et
7. Despite any interruption or early termination of the Promotion, Safaricom will give out already awarded prizes and execute all other actions required to give effect to such except for the cases when termination or interruption of the Promotion resulted from actions or events which are not under Safaricom’s control.
8. If you are selected as the winner of a Biweekly or Monthly award and you do not claim the award within a period of six (6) months from the date of announcement you will be deemed to have forfeited the award.
9. The Promotion remains subject to the rules and regulations of the National Lottery Administration and any complaints and disputes not regulated by these terms and conditions shall be resolved in accordance with the rules and regulations of the National Lottery Administration.
Disclaimer of warranties
1. Safaricom’s decision in relation to every aspect of the promotion including but not limited to the award and the selection of the winner shall be deemed final and conclusive under any circumstance. No further appeal, inquiry, and/ or correspondence will be entertained.
2. Customers understand and agree that they participate in this Promotion at their own risk and willingness and have not been coerced in any manner to enter.
3. Safaricom makes no warranty, implied or express, that any part of the Promotion will be uninterrupted and error-free.
4. Neither Safaricom nor any of its directors, employees, agents, or suppliers shall accept any responsibility for any damage, loss, injury, or disappointment suffered by any entrant participating in the Promotion or as a result of accepting the award.
5. By entering the Promotion, customers agree that no claim relating to such losses or injuries (including special, indirect, and consequential losses) shall be asserted against Safaricom, its parent companies, affiliates, directors, officers, employees, or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any award, including without limitation, personal injuries, death and property damage.
6. Safaricom strictly advises customers not to send airtime, money, or any other consideration in order to get any of the Promotion awards and will not be liable for any losses or other damage incurred by customers who do not heed this caution.

SAFARICOM ETHIOPIA NIGHT INTERNET PACKAGES TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and conditions apply to Safaricom Night Internet Packages (“the Service”) which will be available to you upon registration and activation of your SIM Card. By using this Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Night Internet Package” or “Service” means a data service offered by Safaricom which enables you to access internet during Night Period.
2. “Night Period” means the period between 11:00pm and 06:00am (Gregorian time) daily.
3. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to Pre-pay customers.
The Service
1. The Service is a bundled data offer which gives more value when you use the internet during the Night Period.
2. Night Internet Packages are available for purchase for self and may also be purchased for another customer as a gift.
3. The Night Internet Packages can be purchased once-off or on auto-renewable (recurring) basis.
The Packages
1. The Night Internet Packages shall be valid for twenty-four (24) hours from purchase; however it shall be used only during the Night period. By way of example, if you buy the Night Internet Package at 4 am, you may use such package during the Night Period until 4 am the next day.
2. The details of the Night Internet Packages shall be available on our website, retail stores and upon enquiry into the Call Centre.
3. Safaricom reserves the right to amend the offers upon notice on our website, retail any other channels.
How to access and use the Service
1. You can purchase the Night Internet Packages at any time of the day by dialing USSD code *777#.
2. You can unsubscribe from any active auto renewable packages by dialing *777# and selecting the unsubscribe option.
3. You can subscribe to more than one Night Internet Packages at a time.
4. You can check your airtime and Night Internet Package balance by dialing *704#.
Other Terms of Use
1. Unused Night Internet Packages will be carried over to the following day if you purchase an additional Night Internet Package before expiry of the existing package. If, however, you do not purchase an additional Night Internet Package, any unused packages will expire at the end of the validity period of the existing package.
2. Night Internet Packages will be consumed before any other package you may have purchased.
3. Once you deplete the Night Internet Package before the end of the Night Period, consumption will be in order of the prioritization of the data packages available in your account.
4. The Night Internet Package will not be transferable.
5. You will be notified of your Night Internet Packages consumption when it reaches 1000MB, 100MB, 50MB, 10MB and 0MB usage levels.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Prepay and Postpay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Prepay Voice, Data, and SMS Packages Terms and Conditions available on www.safaricom.et.
2. All general provisions applicable to Prepay services under the respective Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA BULK SMS SERVICE FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.

These Terms and Conditions govern and provide information on the use of Enterprise Bulk SMS Service ("the Service") and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out in this document.

Definitions
For the purposes of these Terms and Conditions:
1. "Bulk Short Messaging Service ("BSMS")" means an automated service that enables businesses to send a large number of SMS messages to multiple defined End-users at the same time.
2. "Enterprise Customer" or "Customer" for "You" means the Enterprise Customer who procures the BSMS from Safaricom.
3. "Enterprise administrator" is a person assigned by the Enterprise Customer and is responsible for managing the Enterprise Customer’s User account and assigning roles on the bulk SMS portal.
4. "End-users" means consumers who receive a text message(s) sent from an Enterprise Customer using the Safaricom portal.
5. "Interactive SMS" means a communication protocol that enables a two-way interaction between two systems, typically between an end-user and the Enterprise Customer.
6. "Know Your Customer ("KYC")" means an Enterprise Customer identification procedure where an Enterprise Customer’s personal information, such as name, address, and proof of identity is collected to assess the Customer’s risk and financial profile prior to offering the Enterprise Customer a service.
7. "Safaricom" means Safaricom Telecommunications Ethiopia PLC, a company incorporated in the Federal Democratic Republic of Ethiopia and licensed to provide telecommunication services.
8. "Sender ID" means a unique identifier which can either be the name or number assigned by You that enables You to send out Bulk SMS messages.
9. "Service" means the Bulk SMS Service.
10. "Short Code" means a short numeric code allocated by Safaricom or another telecommunications service provider through which the Service will be provided.
11. "Unstructured Supplementary Service Data ("USSD")" means an interactive communication protocol used by mobile phones to communicate with a service provider's computer system.
Eligibility
1. The Service will be available to all new and existing Safaricom prepay and post-pay Enterprise Customers.
2. You can use the Service with just a Sender ID, however, for the Service to be interactive, You should use the service with a Short Code.
3. Short Codes may be allocated by Safaricom or any other licensed telecommunications service provider.
4. For short codes not allocated by Safaricom, the Customer shall provide proof in the form of a confirmation letter from the respective telecommunications provider that You have been allocated the number and are using the Service.
The Service
1. The Service allows You to send a large number of SMS messages to a broad audience at once using a Bulk SMS Sender ID or Short Code that clearly identifies You.
2. The Service allows You to send and/or receive SMS messages to/from Safaricom mobile numbers only.
3. The Service will be provided or available in areas where Safaricom has network coverage. Safaricom will provide information on its network coverage upon request.
4. The Service can be provided in two types of service delivery options i.e., transactional, and promotional as outlined below.
  1. Transactional Bulk SMS Service: This is an automated system-generated text message that You can send to your End-users to support them when they use your services. It provides timely and reliable information about transactions performed by the End-user. Examples of transactional Bulk SMS Service include bank transactional notifications and message delivery status update.
  2. Promotional Bulk SMS Service: This is a text message that You send to your End-users with promotional content such as offers, discounts, etc. to increase customer engagement, brand recognition, drive sales, and build customer loyalty.
5. The Service is only available to Safaricom numbers. Messages to other telecommunication service providers are not permitted.
6. Information about the Service and all service charges are available on our website www.safaricom.et, social media pages, and retail stores.
7. The Service can be delivered in English, Amharic, and in one of the official regional working languages in the Federal Democratic Republic of Ethiopia.
8. You will only be charged for Bulk SMS messages which are successfully delivered to End-users after reconciliation with Safaricom.
9. The Service will be offered on prepaid and postpaid basis.
Transactional Bulk SMS Messages
1. You shall integrate your systems with the Safaricom SMS platform API (Application Program Interface) to enable access to the Service and streamline your communication to ensure that you are able to provide automatic alerts for activities such as product purchase confirmation, overdue payments, One Time Password (OTP) notifications, above threshold transactions, low balances, bank statements, etc. to End-users.
2. Transactional Bulk SMS messages can be sent at any time.
3. Transactional Bulk SMS messages shall not go through the content approval process, and they cannot be blocked by End-users unless they have enabled this functionality on their end as agreed with You.
4. You may carry out a survey of your services using the Service. In the case where You carry out a survey for End-users, You should use a Short Code number to create an interactive experience and get important information directly from your End-users.
Promotional Bulk SMS Messages
1. Safaricom will provide a platform for You to create promotional message content and send it to your End-users.
2. Promotional Bulk SMS message can only be sent between 2:00 in the morning to 12:00 in the evening Ethiopian Time/8:00AM- 6:00 PM East African Time.
3. You shall get explicit consent from your End-users before sending promotional Bulk SMS messages to them and You shall provide proof that you have obtained the consent or the existence of a consent mechanism before using the Service and/upon request by Safaricom.
4. All Promotional Bulk SMS messages shall be approved by the Enterprise Customer and Safaricom before they are sent to the End-users. No message shall be transmitted without this approval which shall be timeously given provided the promotional Bulk SMS message meets all the requirements set by Safaricom in line with the applicable law.
5. You hereby undertake that You will review and approve the contents of all promotional Bulk SMS messages scheduled to be sent out, and to withdraw messages which in Safaricom’s view are not acceptable. Safaricom will provide the reasons for the rejection of promotional Bulk SMS messages.
6. Safaricom will provide End-users the ability to block or report message of sender ID on USSD and/or interactive SMS message if they do not wish to receive promotional messages.
7. End-users will not receive promotional Bulk SMS messages after they blocked such messages from You, however, they can re-activate the Service by using the self-service USSD or Interactive SMS channels.
8. Promotional Bulk SMS messages shall fulfill the following minimum requirements prescribed in the applicable law, including but not limited to the Advertisement Proclamation No. 759 of 2012 and the Value-Added Services License Directive No. 3/2011. Promotional Bulk SMS messages shall:
  - not be contrary to public moral, religious and other societal virtues.
  - be free from misleading, unfair, inflammatory, discriminatory, harassing, demeaning, racial, ethnic, or religious slurs, or degrading statements against any particular individual or group(s).
  - respect the society and not infringe on the legitimate interests of End-users.
  - describe the true nature, use, quality and other similar information of the product or service intended to be promoted.
  - not undermine the goods and/or services of other persons/businesses, and to fully comply with the Ethiopian Trade Competition and Consumer Protection Proclamation No.813/2013 as well as other competition and antitrust related regulations as they may be amended or replaced from time to time.
  - protect the dignity and interests of the country.
  - respect professional code of conduct as per Advertisement Proclamation No.759/2012.
  - not encourage hatred, violence, or discrimination.
  - not clash with religious or freedom of political convictions.
  - not be inappropriate for children or persons under eighteen (18) years of age.
  - not violate equality and rights of nations, nationalities, and people’s identity.
  - not induce or promote disharmony or discrimination, superiority or inferiority based on gender, marital status, national origin, religion, language, age, or disability.
  - not contravene people's security, peace, health, education, or morals.
  - not encourage the commission of crimes or offenses or inciting the consumption of banned substances.
  - not undermine the respect for human dignity.
  - not contain image, speech or comparisons that violates the dignity, liberty, or equality of mankind in relation to language, gender, race, nation, nationality, profession, religion, belief, political or social status.
  - not violate the rules of good behavior or human dignity of individuals, nations, nationalities, or peoples, and defames the reputation of an organization.
  - not undermine the national or regional state’s flag, emblem, national anthem or currency.
  - not undermine the dignity or emotional feeling of a physically disabled person or a person living with HIV/AIDS or suffering from other diseases.
  - not instigate chaos, violence, terror, conflict or fear among people.
  - not instigate an action that could endanger the physical or mental health and security of the people.
  - not include an obscene message or similar presentation.
9. Safaricom shall immediately take appropriate actions including termination of this Service in the event the above provisions are not complied with to protect its rights and/or mitigate the risks to the Company (Safaricom).
Sender ID
1. You must have a unique Sender IDs to send transactional and promotional Bulk SMS messages. You will not be able to send both transactional and promotional Bulk SMS messages using the same Sender ID.
2. A Sender ID must have a maximum of 11 characters.
3. You can modify or terminate a Sender ID by a formal notice to Safaricom with a letter providing reasons for modification or termination of the sender ID.
Joining and Usage of the Service
1. You must complete the Bulk SMS Service application form available in our retail stores and include all the requirements in order to procure the Service.
2. On the Service application form, You shall indicate the Sender ID or Short Code You wish to use, and a description of whether it will be used for transactional or promotional SMS purposes.
3. You shall be required to undergo a KYC assessment at the time of onboarding. All KYC documentation should be submitted as per the Safaricom Enterprise Customer segmentation requirement which will be communicated to You during onboarding.
4. To use the interactive Bulk SMS (two-way communication), You must have a short code.
5. Your Short Code or Sender ID might be a new one or the number already in use on another telecommunication’s operator network.
6. Once Safaricom is satisfied that you have met all requirements, the service will be activated.
Self-service channels for managing Promotional Bulk SMS
1. Enterprise Bulk SMS portal -> Message Sender/Enterprise Administrator:
  - Once the Service is activated, You will receive your bulk SMS account and password via email that You provided on the Bulk SMS Service application form during onboarding.
  - After activation, the Enterprise Administrator shall be able to use a self-service portal to buy SMS units, send BSMS, check the balance of SMS Units, get reports on the number of messages sent and delivered, etc.
  - You shall set up a dedicated team consisting of content creator and content approver to undertake a thorough review and approval process for the messages before using the Service as required under Article 5.5 above. You shall provide confirmation of the designated team at the onboarding stage and at any time upon Safaricom’s request.
2. USSD & Interactive SMS -> Message recipients/End-users:
  - Blocking: End-users shall be able to manage all promotional Bulk SMS messages in one place using the Interactive SMS and USSD channels, and they may also choose to block unsolicited promotional/marketing messages.
Applicable Service Charges
1. There will be a once off Connection/Set-up fee based on the scope of work and calculated on per hour basis.
2. There shall be a monthly usage charge for the service based on the volume of SMSs purchased.
3. For Post-pay, You will be required to provide a usage deposit which will be equivalent to the package amount determined by SMS units to be purchased. However, Safaricom reserves an exclusive right to furnish a different credit facility to You based on its own internal policy.
4. Monthly Short code subscription fee: If You wish to utilize the service with a Short Code, You must pay for the Short Code usage fee in accordance with Safaricom’s tariffs.
5. Re-connection fee – this fee is charged for reconnection of the Service when the Service has been suspended due to non-payment.
6. The schedule of applicable charges shall be available on our website (www. safaricom.et) and on our commercial proposal for the service.
Service Payment Terms
1. All payments shall be done by using bank deposit/transfer to a Safaricom designated account or cash payment at Safaricom retail store before service activation.
2. Once payment is done, You shall send a scanned receipt of the payment to your dedicated Safaricom Account Manager to proceed with the service activation.
3. Minimum Usage- ou shall utilize a minimum of 10,000 BSMSs per month to use the Service. You shall pay the minimum charge for this volume when the payment is due even if You have sent less than 10,000 BSMSs per month. Any change to the charges shall be communicated at onboarding stage and on our platforms (retail store and website).
4. Credit Limit- (applicable to Post-pay): You are expected to provide a maximum number of BSMS messages You anticipate to utilize per month. Safaricom Ethiopia will send out a notification to You when You reach your maximum credit limit. The Service will not be discontinued even if You have reached the maximum credit limit allocated to You. Safaricom’s credit terms and conditions shall apply.
5. Post-pay:
  - You will be billed monthly in arrears based on your usage at the end of the calendar month. Your bill will reflect the total number of BSMS successfully sent out during the month with a specific charging rate and total charge due and payable.
  - Bills shall be paid by You within thirty (30) days from the date of issue by Safaricom.
  - If You fail to pay your monthly service charge within thirty (30) days of receipt of the invoice, the Service will be suspended until Safaricom receives payment in full.
  - Safaricom will not reconnect the Service until the amount due and payable is settled and a reconnection fee under Article 9 is paid.
  - Enterprises who mostly use transactional Bulk SMS messages are highly encouraged to use the Post-pay payment mode as the nature of transactional SMS should not be interrupted when the SMS units run out.
6. Pre-pay:
  - Enterprise Customers will pay in advance for the Service.
  - Enterprise Customers may purchase Bulk SMS message units at any time and at multiple times if they have finished units before the end of the month.
  - The prepaid service shall be valid for 45 days from date of purchase of the Service.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law. How Safaricom Ethiopia processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom Ethiopia’s website at www. safaricom.et. and/or available in our retail stores upon request.
Liability and Indemnity
1. You will be liable for contractual, tortious, criminal, civil and any other legal liabilities, including but not limited to complaints from End-users which may arise as a result of your failure to obtain or improperly obtained consent from your End-users.
2. You will bear full legal and/or contractual liabilities including but not limited to, tortious, criminal, and civil or any action brought against Safaricom in relation to your acts and omissions arising out of your use of the Service including Your failure to comply with applicable law as outlined under Article 5.
3. You will also be responsible for handling any complaints brought against Safaricom from End-Users regarding the Bulk SMS messages sent from your Sender ID or Short Code.
4. You agree to compensate and hold Safaricom harmless against any loss, liability, expense, or damage of whatever nature suffered or incurred regarding your use of the Service including but not limited to use of the Service contrary to these Terms and Conditions, applicable law and any:
  - and any fraud or fraudulent misrepresentation.
  - any wrongful act or omission of, or crime committed by You or your representative whilst using the Service.
  - any unauthorized disclosure, misuse or misappropriation of confidential information or Safaricom Materials.
Service Suspension and Termination
1. Termination by the Enterprise Customer: The Enterprise Customer may terminate the Service where Safaricom breaches a material provision of these Terms and Conditions which is capable of being remedied and fails to remedy the breach within 30(thirty) days of receipt of the notice from the Enterprise Customer.
2. Termination or Suspension by Safaricom: Safaricom shall have the right, upon written notice, to immediately terminate or suspend the delivery of the Services (without liability) in the event that the Enterprise Customer breaches a material term of these Terms and condition as outlined below:
  - The Enterprise Customer violates any law, rule, regulation, or policy of any government authority related to the Service or the Enterprise Customer’s use thereof.
  - The Enterprise Customer engages in conduct that has caused or may cause material damage to Safaricom’s equipment, network or third parties.
  - Any bankruptcy, insolvency, administration, liquidation, receivership or winding up proceedings are commenced against the Enterprise Customer.
  - If the Enterprise Customer fails to pay the bills within 30(thirty) days from the date of issue
  - In the event Safaricom receives any direction, notification, or instruction from any governmental authority to suspend or terminate the provision of the Service to the Enterprise Customer.
3. Termination by either party for convenience: Either party may at its discretion, terminate the Service, with at least one (1) month notice to the other party.
4. Consequences of Termination: Upon termination of the Service, the Enterprise Customer shall immediately stop using the Service. Termination of the Service for whatever reason shall not prevent Safaricom from requiring payment for Services already provided to Your/ Your End-users rendered at the time of termination or either party from exercising any rights it has under the Terms and conditions or in law .
General
1. We reserve the right to change this Agreement, charges, and/or terms and conditions relevant to the Services and will inform you about any such changes within a reasonable time, by publishing the same on our website at www. safaricom.et. or in any other relevant way available to us. You are advised to keep checking our website for any changes to the Services and your continued Use of the Services shall be understood to be your acceptance of such changes.
2. If there are any differences between the printed version of this Agreement and the online version available on Safaricom’s website at www. safaricom.et, the online version will apply.

Safaricom Telecommunications Ethiopia PLC Data Privacy Statement

Introduction

Your privacy is important to us. This privacy statement explains the personal data Safaricom Telecommunications Ethiopia PLC (“Safaricom Ethiopia”) collects, processes it, and for what purposes.

This statement should be read together with the Terms and Conditions of Use for other Safaricom Ethiopia products and services. Where there is a conflict, this statement will prevail.

This statement applies to all customers, suppliers, agents, merchants, dealers and all visitors frequenting any of Safaricom Ethiopia premises.
Definitions
References to
1. "You" means
  - customer- the person who subscribes to, uses or purchases any of our products and services or accesses our websites and includes any person who accesses any of the products and services you have subscribed to.
  - Any agent, dealer and/or merchants who has signed an agreement with us and is recognised as a merchant or agent in accordance with any applicable laws or Regulations.
  - Any visitor that is a person (including contractors/subcontractors or any third parties) who gains access to any Safaricom Ethiopia premises.
  - Any supplier who has been contracted by Safaricom Ethiopia and executed a Supplier contract.
2. "Safaricom Ethiopia", "we" or "us", "our" and "ours" means Safaricom Telecommunications Ethiopia PLC
  The word "includes" means that what follows is not necessarily exhaustive and therefore the examples given are not the only things/situations included in the meaning or explanation of that text.
Statement Details
1. Collection of Information
  1. We collect your personal information with your knowledge and consent when you do any of the following (please note that this list is not exhaustive):
    - register for a specific product or service, including but not limited to SIM-card registration, Post Pay subscriptions, e- commerce platforms, M-PESA and M-PESA-powered services;
    - buy, subscribe to or use a Safaricom Ethiopia product or service online, on the cloud, on a mobile or other device, in a Safaricom Ethiopia Shop or other retail outlet;
    - subscribe to Safaricom Ethiopia or third-party premium rates services, Short Message Service (SMS), email or social media platforms;
    - ask Safaricom Ethiopia for more information about a product or service or contact Safaricom Ethiopia with a query or complaint;
    - respond to or participate in a survey, marketing promotion, prize competition or special offer;
    - visit, access or use Safaricom Ethiopia or third-party websites;
    - We may also collect your information from other organisations including credit-reference bureaus, fraud prevention agencies and business directories;
    - when you interact with us as a supplier, agent, merchant or dealer as prescribed in this statement;
    - when you visit any of our premises.
  2. We do not onboard minors (any person under 18 years of age) except where you additionally register on their behalf as their parent and/ or legal guardian. If you allow a child to use our services, you should be aware that their personal information could be collected as described in this statement.
2. What Information is collected?
  The information we collect and store about you includes but is not limited to the following:
  1. Your identity and SIM-card registration information, including your name, photograph, fingerprints, address, location, phone number, identity document type and number, date of birth, email address, age, gender and mobile number portability records.
  2. Your credit or debit-card information, information about your bank account numbers and SWIFT codes or other banking information. We use the data you provide for billing purposes.
  3. Your transaction information when you use our MPESA service.
  4. Your preferences for particular products and services, based on information provided by you or from your use of Safaricom Ethiopia’s (or third party) network, products and services.
  5. Name, family details, age, profiling information such as level of education, bank account status, income brackets, etc. collected as part of surveys conducted by Safaricom Ethiopia and their agents on behalf of Safaricom Ethiopia.
  6. Your contact with us, such as when you: call us or interact with us through social media, our chatbot, ‘snail mail’, email (we may record your conversations, social media or other interactions with us), register your biometric information such as your voice, finger prints etc, visit a Safaricom Ethiopia Shop or other retail outlet.
  7. Your account information, such as your handset type/model, tariff, top-ups; subscriptions (including third party subscriptions), billing statements, cloud hosting registration details, e-commerce registration and usage, M-PESA and mobile money transactions.
  8. Your call data records: phone numbers that you call or send messages to (or receive calls and messages from), log of calls, messages or data sessions on the Safaricom Ethiopia network and your approximate location (save for customer service interactions as noted above we do not record or store message or call contents).
  9. We use Closed Circuit Television (CCTV) surveillance recordings. CCTV Devices are installed at strategic locations to provide a safe and secure environment in all Safaricom Ethiopia premises as a part of our commitment to community safety, security and crime prevention.
  10. When you request us to reserve parking for you, we will collect and retain your personal data (name, telephone number, and vehicle registration details) when you request Safaricom Ethiopia to reserve parking space for you and where you use any of our parking facilities as a contractor. We use the data you provide to ensure effective visitor, contractor and car park management, Health and Safety compliance (orderly entry and exiting to and from the car parks and buildings) and inventory management.
  11. We maintain a register of visitors in which we collect and keep your personal data such as names, company/institution details, telephone number, vehicle registration details, and Document ID number. This information is collected for health, safety and security purposes.
  12. When you use Safaricom Ethiopia WIFI for guest and visitors, we collect email IDs and will provide username and password. We record the device address and also log traffic information in the form of sites visited, duration and date sent/received.
  13. We may use your medical information to manage our services and products to you e.g. when you use our services designed for persons with disabilities.
  14. Where you use our voice recognition platform (IVR) we may collect and process your voice biometrics.
  15. We collect your personal information when you visit us for purposes of accident and incident reporting. Safaricom Ethiopia will collect personal data from the injured party or person suffering from ill health, such as, Name, Address, Age, next of kin, details of the incident to include any relevant medical history. The data is collected as Safaricom Ethiopia has a legal duty to document workplace incidents/accidents and to report certain types of accidents, injuries and dangerous occurrences arising out of its work activity to the relevant enforcing authority.
  16. Incidents and accidents will be investigated to establish what lessons can be learned to prevent such incidents/accidents reoccurring including introduction of additional safeguards, procedures, information instruction and training, or any combination of these. Monitoring is undertaken but on an anonymized basis. The information is also retained in the event of any claims for damages.
3. Use of Information
  We may use and analyze your information for the following purposes:
  1. processing products and services that you have bought from Safaricom Ethiopia or from third parties on our ecommerce platforms;
  2. billing you for using our or third-party products or services or taking the appropriate amount of credit from you;
  3. responding to any of your queries or concerns;
  4. verifying your identity information through publicly available and/or restricted government databases in order to comply with applicable regulatory requirements;
  5. carrying out credit checks and credit scoring where applicable;
  6. keeping you informed generally about new products and services and contacting you with offers or promotions based on how you use our or third-party products and services unless you opt out of receiving such marketing messages (you may contact Safaricom Ethiopia at any time to opt out of receiving marketing messages);
  7. to comply with any legal, governmental or regulatory requirement or for use by our lawyers in connection with any legal proceedings;
  8. in business practices including for quality control, training and ensuring effective systems operations;
  9. to protect our network including to manage the volume of calls, texts and other use of our network;
  10. to understand how you use our network, products and services for purposes of developing or improving products and services;
  11. preventing and detecting fraud or other crimes and for debt recovery;
  12. for research, statistical, survey and other scientific or business purposes;
  13. provide aggregated data (which do not contain any information which may identify you as an individual) to third parties for research and scientific purpose; and
  14. administer any of our online platforms/websites.
4. Categories of Data
  Categories of Personal Data as defined in the General Data Protection Regulation (GDPR) may be processed depending on the particular types of products and services you have subscribed to.
5. Lawful Basis for processing your information
  We will process your personal information based on any of the lawful basis provided for under the Categories of Personal Data:
  1. Product/Service Agreement with you;
  2. Safaricom Ethiopia’s legitimate business interests;
  3. compliance with a mandatory legal obligation;
  4. consent you provide;
  5. public interest; and
  6. your vital interest.
6. Retention of Information
  We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
  
  To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, tax, accounting or other requirements.
  
  Anonymised information that can no longer be associated with you may be held indefinitely
Disclosure of Information
1. Any disclosure of your information shall be in accordance with applicable law and regulations. Safaricom Ethiopia shall assess and review each application for information and may decline to grant such information to the requesting party.
2. We may disclose your information to:
  - law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law;
  - our subsidiaries, associates, partners, software developers or agents who are involved in delivering Safaricom Ethiopia products and services you order or use;
  - fraud prevention and Anti money laundering agencies, credit-reference agencies;
  - publicly available and/or restricted government databases to verify your identity information in order to comply with regulatory requirements;
  - survey agencies that conduct surveys on behalf of Safaricom Ethiopia;
  - emergency service providers when you make an emergency call (or where such disclosure to emergency service providers is necessary for your rescue, health and safety) including your approximate location; and
  - any other person that we deem legitimately necessary to share the data with.
3. In the event financial services are availed, some of your information may be passed on to any person whom you receive mobile money from or send or intend to send mobile money to. Your information may be available to any third party involved in the operation of the mobile money service including Merchants, mobile money interoperability partners, ATM Switch providers and vendors of the mobile money transfer technology platform.
4. We shall not release any information to any individual or entity that is acting beyond its legal mandate.
5. We will get your express consent before we share your personal data with any third party for direct marketing purposes.
6. Direct Marketing
  1. You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us.
  2. You can ask us to stop sending you marketing messages at any time by following the optout links on any marketing message sent to you or by attending to us or contacting us at any time through the provided contacts.
  3. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product, service already taken up, warranty registration, product or service experience or other transactions.
The Use of Cookies
1. We may store some information (using "cookies") on your computer when you visit our websites. This enables us to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.
2. We may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.
The Use of Hyperlinks
1. Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only.
2. We do not endorse, recommend, approve or guarantee any third-party products and services by providing hyperlinks to an external website or webpage and do not have any co-operation with such third parties unless otherwise disclosed. We are not in any way responsible for the content of any externally linked website or webpage.
3. By clicking on a hyperlink, you will leave the Safaricom webpage and accordingly you shall be subject to the terms of use, privacy and cookie policies of the other website that you choose to visit.
Access to and Updating your Information
To update your information, visit any Safaricom Ethiopia customer care outlet or call the Call Centre and submit your request. You can change how we get in touch with you and your account details whenever you like.
Safeguarding and Protection of Information
Safaricom Ethiopia has put in place technical and operational measures to ensure integrity, confidentiality and availability of your data via controls around: information classification, access control, cryptography, physical and environmental security and monitoring and compliance.
International Data Transfers
Safaricom Ethiopia shall ensure that your personal information resides and is processed within the Federal Democratic Republic of Ethiopia.
Your Rights
Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data. These are listed below: -
- right to be informed that we are collecting personal data about you;
- right to access personal data that we hold about you and request for information about how we process it;
- right to request that we correct your personal data where it is inaccurate or incomplete, when supported by appropriate documentary evidence;
- right to request that we erase your personal data noting that we may continue to retain your information if obligated by the law or entitled to do so;
- right to object and withdraw your consent to processing of your personal data. We may continue to process if we have a legitimate or legal reason to do so;
- right to request restricted processing of your personal data noting that we may be entitled or legally obligated to continue processing your data and refuse your request;
- right to request transfer of your personal data in an available format (including in an electronic format).
  
  If you wish to exercise any of the rights set out above, please contact us by calling the customer care numbers or visiting the nearest Safaricom Ethiopia customer care outlet. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within reasonable time. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How to Contact Us
If you would like to contact us on any topics in this privacy policy, you can email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or submit a request via our digital platforms.

As a Data Controller and Processor, below are the contact details of our Data Protection Officer:
Data Protection Officer,
Safaricom Telecommunications Ethiopia PLC,
Kirkos Sub-City, Woreda 01,
Safaricom Head Quarters,
Addis Ababa, Ethiopia
Right to Lodge Complaint
You have the right to lodge a complaint with the relevant supervisory authority that is tasked with personal data protection within Ethiopia.
Non-Compliance with this Statement
Safaricom Ethiopia shall have the right to terminate any agreement with you for failure to comply with the provisions of this statement and reject any application for information contrary to this statement.
Amendments to this Statement
Safaricom Ethiopia reserves the right to amend or modify this statement at any time. If Safaricom Ethiopia amends this statement, you can access the most current version of the privacy statement by visiting Safaricom Ethiopia retail stores or website so that you will always know how your personal information is being used or shared. Any amendment or modification to this statement will take effect from the date of notification on the Safaricom Ethiopia website.

Statement Effective Date
1st July 2022

SAFARICOM TELECOMMUNICATIONS ETHIOPIA WEEKLY DATA PACKAGES TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.

These Terms and Conditions govern and provide information on the use of Weekly Data Packages (“the Service”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
2. “Service” or “Package” means a weekly data package provided by Safaricom that enables You to access the internet at a discounted rate throughout the week as may be amended and communicated by the sole discretion of Safaricom.
3. Preferential Rate” means discounted rates applicable for the Service.
Eligibility
The Service is available to You if You are a prepay Enterprise Customer and onboarded onto the enterprise pre-pay base plan.
The Service/Package
1. The Service is a data offer which gives more value when You purchase a weekly Package for a Preferential Rate.
2. The Package is available for purchase for self and may also be purchased for another Safaricom Customer as a gift. However, the Package purchased for self cannot be transferred to others.
3. The Package can be purchased once-off or on an auto-renewable (recurring) basis.
4. The Package shall be valid for Seven (7) days from purchase, after which it will expire.
5. Unused Packages will be carried over to the following week if You purchase an additional Package before the expiry of the existing Package; the old Package will take the validity period of the new Package. If, however, You do not purchase an additional Package, any unused Package will expire at the end of the validity period of the existing Package.
6. If the Package is depleted before the elapse of the 7-day validity period, data consumption prioritization will be based on the available packages in your account. Where You do not have other packages available and continue accessing the internet without purchasing an additional Package, then consumption will be charged to your airtime account.
7. You will be notified of your Packages consumption upon utilizing 50%, 75% and 100% of your Package.
8. If You simultaneously have multiple packages, the Packages with the shortest validity period will take precedence of consumption.
9. The details of the Package shall be available on our website, in retail stores and upon enquiry into the Safaricom Call Centre (700).
10. Safaricom reserves the right to amend the offers upon notice on our website, retail, or any other channels.
How to access and use the Service
1. You can purchase the Package at any time of the day by dialing USSD code *777#.
2. You can unsubscribe from any active auto-renewable Package by dialing *777# and selecting the unsubscribe option.
3. You can subscribe to more than one Weekly Data Package at a time.
4. You can check your Package balance by dialing *704#.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www. safaricom.et.
Extension of Safaricom Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www. safaricom.et.
2. All general provisions applicable to Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www. safaricom.et and will be effective immediately or as at the date referred in such notifications.

M-PESA Customer Terms & Conditions

This Agreement contains the complete terms and conditions that apply to your participation in Safaricom M-PESA's mobile money transfer service and supersedes all other agreements entered between you and Safaricom M-PESA Ethiopia PLC (“Safaricom M-PESA”) with respect to the M-PESA mobile money transfer services. These terms and conditions take effect on the date of your registration to the M-PESA Services. By participating in or continuing to use the M-PESA Service you shall be deemed to be making an affirmative statement of your acceptance of these terms and conditions.

Definitions
- ) “Account” means your M-PESA Account, being the record maintained by Safaricom M-PESA of the amount of E-Money from time to time held by you and represented by an equivalent amount of cash held by a Trust Account on your behalf;
- “Affiliate” means any entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with either party
- “Agent” means a person appointed to offer M-PESA registration, cash-in, and cash-out services and includes, as applicable, participating ATM networks, cash vending machines and electronic vending outlets, and any other entity approved by Safaricom M-PESA further details of which may be obtained from Safaricom M-PESA;
- “Cash” means the lawful currency of Ethiopia;
- “Dormant Account” means an account that has had no financial activity for a long period of time, as stipulated under the laws of the National Bank of Ethiopia.
- “E-Money” means the electronic monetary value depicted in your M-PESA Account representing an equal amount of Cash held by the Trust Account and which may be redeemed through an M-PESA Agent for an equal amount of Cash;
- “Foreign National” means a person who is not a citizen of Ethiopia irrespective of whether the person is a permanent resident in Ethiopia.
- “Guardian” means a person who is legally authorized to access funds in your M-PESA Account in the event of your permanent disability;
- “Merchant” means a person engaged in the trade of goods and/or services and holds its own M-PESA Account;
- “M-PESA Services” or “M-PESA” means the money transfer services provided by Safaricom M-PESA including issuance, management, and redemption of E-Money and Cash;
- “M-PESA System” or “M-PESA” means the system operated by Safaricom M-PESA providing the M-PESA Services;
- “Network” means the Global System for Mobile Telecommunication (“GSM”) system operated by Safaricom Telecommunications Ethiopia PLC (Safaricom Ethiopia), which is an Affiliate of Safaricom M-PESA, and covering those areas within Ethiopia as stipulated from time to time by us;
- “Outlet Operator” means the assistant attending to you at an Agent Outlet;
- “Outlet” means any shop, unit, or other retail premises or portion thereof operated by an Agent ;
- “Participant” or “User” means any person that participates in the M-PESA System by using the M-PESA Services to send or receive money and includes any person that facilitates the redemption of E-Money;
- “Personal Information” means personal identifiable information which includes but is not limited to name, address, phone number, identification number, and location data;
- “PIN” means your personal identification number being the password you choose to access and operate your Account and includes the one-time 4-digit PIN sent to you on registration for activating your Account;
- “Pre-paid Airtime” means mobile phone calling credit on Safaricom Ethiopia Network;
- “Registration Form” means the registration form containing registration details;
- “Safaricom M-PESA Products and Services” means any products and services provided to you by Safaricom M-PESA whether under this Agreement or otherwise to be introduced from time to time;
- “Secret Word” means the secret password allocated to you upon activation of your M-PESA Account by keying in the PIN;
- “SIM Card” means the subscriber identity module which when used with the appropriate mobile phone equipment enables you to use the M-PESA Services;
- “SMS” means a short messaging service that enables the transmission of text messages from one mobile phone to another;
- “Successor” means a person who is legally authorized to access funds in your M-PESA Account in the event of your death;
- “Transaction” means the movement of money into, or out of your M-PESA Account;
- “Trust Account” means an account opened in a licensed bank by M-PESA Service to hold a cash equivalent of the electronic money issued;
- “You” or “your” means the M-PESA Customer who has registered to use the M-PESA Service;
Service Description
1. Safaricom M-PESA operates the M-PESA mobile money transfer service, allowing you to send and receive money through your registered mobile phone.
2. M-PESA is available to all Safaricom Ethiopia subscribers upon registration for the M-PESA Services.
3. You may register for an M-PESA Account with any M-PESA Agent or at any Safaricom M-PESA retail center by completing the M-PESA Registration Form.
4. Safaricom M-PESA may in its absolute discretion restrict or limit the number of accounts you may operate at any one time.
5. Safaricom M-PESA may for good cause (assessed by Safaricom M-PESA in its absolute discretion) refuse to register or revoke any person’s registration on the M-PESA System.
6. You may acquire E-Money in your M-PESA account by depositing Cash at an M-PESA Agent outlet or receiving a remittance of E-Money from another M-PESA Participant, and, as applicable, through an international money remittance from a participating remittance service provider or through any other acceptable means that Safaricom M-PESA may provide.
7. All Transactions shall be denominated in Ethiopian Birr.
8. Subject to the prescribed Transaction limits and the provisions of these Terms and Conditions, the balance of your M-PESA Account is redeemable at any time and shall be disposed of only in accordance with your instructions given via the M-PESA System.
9. You acknowledge that Safaricom M-PESA is neither a bank nor a deposit-taking institution.
10. You acknowledge that all charges applicable to the M-PESA service are set forth in a separate fee schedule available at Agent outlets and as may be published from time to time by Safaricom M-PESA in its website at www.safaricom.et and are subject to change at any time at Safaricom M-PESA’s sole discretion.
11. Your Cash represented as E-Money is held in a Trust Account. By participating in and/or continuing to use the M-PESA Services you acknowledge your money in a Trust Account shall be managed by Safaricom M-PESA on your behalf.
12. Upon approval by the National Bank of Ethiopia, Safaricom M-PESA may transfer not less than 80 (eighty) percent of any net return derived from your portion of the Trust Account to you, the remaining amount to be retained by Safaricom M-PESA.
13. Notwithstanding sub-article 2.12 hereinabove, and upon securing guidance from the National Bank of Ethiopia, you hereby consent for Safaricom M-PESA to invest your portion of the net return from a Trust Account in community-based activities.
Account Opening and Maintenance
The following conditions must be met before opening an M-PESA Account in your name:
1. You must be at least 18 years old with the capacity to enter into contracts.
2. You must have an M-PESA-enabled SIM card through which you may access the M-PESA Services. If your SIM card is not M-PESA enabled, you may swap it at a nominal fee for one that is M-PESA enabled.
3. By using M-PESA enabled SIM card, you hereby consented for Safaricom M-PESA to use your personal data available at Safaricom Ethiopia’s network, to enable the activation and use of the M-PESA account.
4. You must complete the Registration Form and submit it when duly completed and signed by you. For the avoidance of doubt, a completed Registration Form shall bear your name as it appears on your ID and such other information as may be required. The Registration Form may be filled in and accepted by electronic means.
5. You must provide sufficient proof of identification (ID) acceptable by the applicable laws. Copies of the ID provided may be retained by the Agent facilitating your registration.
6. You must not provide any false, inaccurate, incomplete, or misleading information.
7. Notwithstanding the generality of the foregoing, a person with parental authority may open and maintain an account in their name for and on behalf of a minor. For purposes of this agreement, a person with parental authority shall include the birth parents of a minor, a legal guardian, or another person who can demonstrate legitimate authority over the minor’s affairs.
8. You are responsible for ensuring that your registration details are maintained up to date.
9. Safaricom M-PESA may reject your application at its discretion if any of the account opening requirements are not met or if you fail to provide us with satisfactory proof of identification.
10. Safaricom M-PESA reserves the right to request further information pertaining to your account at any time failure of which may result in a limitation on usage of the M-PESA Service, suspension, or termination of the Account.
11. You must not maintain more than five M-PESA Accounts.
12. You may elect to have a Level 1 Account or Level 2 Account which shall have a daily aggregate transaction limit as defined by the National Bank of Ethiopia from time to time.
13. Notwithstanding sub-article 3.11 hereinabove, Safaricom M-PESA reserves the right to allocate higher Transaction limits after exceptional authorization from the National Bank of Ethiopia.
14. If you have more than one account with a similar Level, the aggregate balance of all accounts shall not exceed the respective category limit where the account belongs.
15. If you have more than one electronic account with different Levels, the limit of the higher Level shall apply.
16. Subject to Safaricom M-PESA’s due diligence and vetting, you may obtain an official statement of your M-PESA Account from any Safaricom M-PESA retail center for which you may be charged a fee. An official statement of account shall be conclusive evidence of the Transactions carried out on your M-PESA Account during the period covered in the statement.
17. For the avoidance of doubt the contents of any statement obtained from a retail center pursuant to clause 3.15 shall not be produced as evidence in any civil or criminal court. Safaricom M-PESA may however provide the evidence upon receipt of a valid court order or request from law enforcement authorities.
Privacy Policy
1. Safaricom M-PESA recognizes the importance of protecting the privacy of all information provided by users of M-PESA. This statement is meant to affirm our utmost respect for your right to privacy.
2. Safaricom M-PESA collects personally identifiable information that we use to profile M-PESA Users and administer individual M-PESA accounts, update M-PESA databases, and provide User support.
3. Save as provided hereunder, Safaricom M-PESA does not share your Personal Information with unauthorized persons and adequate safeguards have been put in place to prevent unauthorized access and to ensure the confidentiality of your Personal Information.
4. You acknowledge that by using the M-PESA Services, some of your Personal Information will be passed on:
  1. to any person whom you receive E-Money from, or send E-Money to and will be available to any third party involved in the operation of the Service including without limitation, M-PESA Agents, ATM switch providers, and our technology providers as applicable);
  2. to other Users at any stage in the course of the M-PESA Transaction for the purposes of their use of the M-PESA Services; and
  3. You hereby authorize Safaricom M-PESA to share with, provide or disclose to such Users, and third parties with which you have separately contracted or with which you intend to contract (and have informed Safaricom M-PESA of this intention in writing or electronically through the M-PESA System), your Personal Information including any Transaction data, information pertaining to you or your M-PESA Account, or your usage of Safaricom M-PESA Products and Services provided that the authority given to Safaricom M-PESA to disclose information to such third parties (not being a law enforcement, investigative or regulatory authority) pursuant to this clause may be withdrawn at any time.
5. You acknowledge that Safaricom M-PESA may verify your identity information through publicly available and/or restricted government databases in order to comply with regulatory requirements.
6. You accept that Safaricom M-PESA shall have the right to monitor your account usage and may disclose Personal Information to local law enforcement or investigative agencies or any competent regulatory or governmental agencies to assist in the prevention, detection or prosecution of money laundering activities, fraud, or other criminal activities.
7. Safaricom M-PESA employees who handle Personal Information are under an obligation to treat it confidentially and may not disclose it to unauthorized third parties. Safaricom M-PESA employees are also responsible for the internal security of the information. Employees who violate Safaricom M-PESA’s privacy policies are subject to a range of disciplinary actions.
8. Any person submitting any information to Safaricom M-PESA through the M-PESA System may be granted access rights to that information. Safaricom M-PESA has developed systems that enable access and correction of information submitted to it.
Account Usage
1. After your account has been opened and activated, you will be able to initiate the following Transactions:
  1. load E-Money through a participating Agent outlet;
  2. send E-Money to and receive E-Money from other users;
  3. withdraw Cash from your Account through participating M-PESA Agents.
  4. withdraw Cash from your Account through participating ATM networks (if available);
  5. buy Safaricom Ethiopia Pre-paid Airtime;
  6. pay utility bills or make one-off or periodic payments or remittances to participating utility providers, financial institutions, charity organizations, etc.;
  7. pay for goods purchased from participating Merchants;
  8. manage your Account (e.g., check balance inquires, change PIN, etc.); and
  9. any other Transactions allowed by the National Bank of Ethiopia and as may be introduced by Safaricom M-PESA or financial institution partners from time to time.
2. Safaricom M-PESA does not warrant that all functionalities shall be available at all times, may be in the process of getting approval from the National Bank of Ethiopia, and may withdraw any functionality or the M-PESA Service in general as a direct result of new or amended legislation, statutory instrument, government regulations or policy or any other compelling reason.
3. Safaricom M-PESA may provide additional functionality on the M-PESA menu following integration with platforms of financial institutions and other entities providing you with specified services. Such functionality may give you limited access to the platforms of financial institutions or other entities. By using such functionality to gain access to other platforms, you hereby agree to indemnify Safaricom M-PESA against, and hold Safaricom M-PESA harmless from, any losses arising from your access to such external platforms.
4. In the event of any review of our business planning, technical, public interest, or operational reasons, changes within the industry, recommendations from regulatory bodies, or similar events, Safaricom M-PESA may vary these Terms and Conditions or policies affecting usage and shall notify you of such changes through appropriate means. Your continued use of the M-PESA Service shall be deemed to be your acceptance of all such varied terms and conditions or policies.
M-PESA Access Responsibility
1. Access to the M-PESA Services is PIN protected. You hereby agree to guard your PIN and not to disclose it to any third party including M-PESA Outlet Operators, Safaricom M-PESA staff, or any person purporting to have authority to ask for it.
2. You acknowledge that you shall be solely responsible for the security of your PIN and Secret Word. Safaricom M-PESA shall not be liable for any disclosure of your PIN to any third party, and you hereby agree to hold Safaricom M-PESA harmless from any losses that result from any PIN disclosure.
3. You are responsible for all instructions given to Safaricom M-PESA in relation to your M-PESA Account.
4. Safaricom M-PESA shall deem each correct PIN entry as being performed by the legitimate owner of the M-PESA Account and shall regard all subsequent Transactions as validly performed by you.
Loading E-Money
1. You may load E-Money into your M-PESA Account only and not directly into another M-PESA participant’s M-PESA Account.
2. In order to load E-Money, you must complete the information requested, including passing the identity and security validation and verification procedures to ascertain that you are the owner of the account and then hand over Cash equivalent to the E-Money sought to be loaded to the M-PESA Agent.
3. After handing over the Cash to the M-PESA Agent, you must ensure that you receive an SMS confirmation receipt that will serve as conclusive evidence that you have successfully completed the deposit Transaction.
4. Safaricom M-PESA shall, subject to Transaction limits on the M-PESA System, process the requests you make immediately after being satisfied that you have passed all identity and security validation and verification procedures. In the event of a dispute over the deposit of the funds, it shall be sufficient for Safaricom M-PESA to show a logical association between the Transaction and the verification of identity and/or security procedures conducted to ascertain the identity of the person entitled to the funds.
Transferring E-Money
1. Transaction limits and charges as prescribed by Safaricom M-PESA shall apply each time you use the “Send Money”, “Pay Bill”, “Buy Goods and Services” or other functionalities that effect the transfer of funds from your M-PESA Account.
2. Your Transaction request will not be completed:
  1. If you have insufficient funds in your M-PESA Account to complete a Transaction or to cover the charges for a Transaction;
  2. If you have reached the maximum Account balance limit prescribed by Safaricom M-PESA and the law;
  3. If you have reached the daily limit prescribed by Safaricom M-PESA and the law;
  4. If your Account has been temporarily suspended or permanently frozen on valid grounds;
  5. If there are any other compelling reasons such as temporary system delay or outage;
  6. If you cancel the Transaction request within such timeline indicated to You and use such functionality made available for that purpose.
3. You may send E-Money to any Participant on the M-PESA System as well as any mobile telephone user on any network in Ethiopia by following the instructions on your phone’s M-PESA menu.
4. You will be charged a fee for any transactions you undertake. The fee will be in accordance with applicable tariffs and charges, to be published on the Safaricom M-PESA website and/or any other means of communication.
5. If the E-Money in your M-PESA Account is not enough to carry out your Transaction (including covering the Transaction cost) request in full, the Transaction will not be completed, and no E-Money will be debited from your M-PESA Account.
6. Upon the successful completion of your Transaction to another M-PESA Participant, Safaricom M-PESA will immediately cause the transfer of the E-Money to the other Participant’s M-PESA Account. You and the recipient will both be notified by SMS as to the completed status of your transaction.
7. Where Safaricom M-PESA is unable to complete a transaction, you will be notified by SMS as to the reasons for not completing the transaction.
8. Each Transaction you undertake will be accompanied by a unique receipt number that will appear in the confirmation SMS sent to you and will include an updated balance of your Account. This receipt number may be used to track and identify the Transactions carried out on your Account and the SMS should therefore not be deleted if reliance on it will be required.
9. Upon the successful transmission of E-Money from your Account to the registered recipient’s M-PESA account, the title to the E-Money will pass to the recipient.
10. Where the recipient is not registered on the M-PESA System, the title to the E-Money will remain with you. However, you will not be able to withdraw the funds or send the funds to any other recipient or otherwise reverse the Transaction unless the initial Transaction is canceled by Safaricom M-PESA upon the failure of the recipient Participant to accept the remittance within the stipulated time frame as stated under clause 8.12.
11. If the recipient does not have an M-PESA account, Safaricom M-PESA will send the recipient an SMS containing a one-time voucher to enable them to cash the value sent to them.
12. If within 7 days (or such shorter or longer period as may be determined by Safaricom M-PESA) of the Transaction being made to a non-registered recipient, the recipient has not opened or cashed their voucher, Safaricom M-PESA will cancel the Transaction and the E-Money will be sent back to your Account. You will be notified by SMS of the cancellation and reversion of the E-Money.
13. A Transaction once completed is final and irrevocable. As such, Safaricom M-PESA shall not be under any compulsion to reverse any Transaction.
14. Notwithstanding clause 8.13, Safaricom M-PESA reserves the right, at its sole discretion, to cancel or reverse a Transaction if reasonable grounds such as manifest error or fraud, or duress or criminal force are shown and PROVIDED that the recipient has not redeemed the E-Money and the reversal claim is made within one (1) month of the erroneous Transaction date.
15. Without prejudice to clause 8.14, Safaricom M-PESA will not be compelled to refund or compensate you as a sender if the E-Money is sent to a recipient mistakenly or in error or fraudulently or under duress and subsequently redeemed for Cash or otherwise spent by the recipient of the mistaken, erroneous, or fraudulent Transaction and you hereby agree to hold Safaricom M-PESA harmless from any losses arising from a mistaken, erroneous or fraudulent transfer of funds or any transfer of funds from your Account effected under duress or under coercion or criminal force.
Receiving E-Money
1. If you are registered on the M-PESA System and you receive an SMS informing you that you have received E-Money from another M-PESA Participant or through international money remittance, the E-Money shall be loaded to your M-PESA Account immediately and you may redeem the E-Money at any Agent Outlet or participating ATM networks or transfer the funds to a third party by following the M-PESA menu options on your mobile phone.
2. If you receive funds in error, you acknowledge that you shall be obliged to return the funds to the sender failing which Safaricom M-PESA may reverse the payment to the sender.
3. You may be liable to face criminal prosecution (based on applicable laws of Ethiopia) for consuming or utilizing funds sent to you in error.
Withdrawal (Redemption) of E-Money
1. Agent Outlets: Upon passing the vetting requirements conducted by an Agent, you may withdraw your E-Money at participating Agent Outlets by accessing your Account and following the prompts on your phone’s M-PESA menu; however, any withdrawal Transaction must be initiated and completed within an Agent’s premises and you must ensure you receive an SMS confirmation receipt which will serve as conclusive evidence of the successful completion of the withdrawal Transaction.
2. ATM Outlets/ Cash Vending Machines/Electronic Vending Outlet: Subject to availability, you may withdraw your E-Money at participating ATM network Outlets, Cash Vending Machines, or Electronic Vending Outlets at any time by accessing your M-PESA Account and following the prompts on your phone’s M-PESA menu. You may receive a one-time voucher which should be cashed at participating ATM networks within the prescribed timeframe. Failure to do so will cause the voucher received to expire.
3. Safaricom M-PESA shall, subject to Transaction limits on the M-PESA System, process the requests you make immediately after being satisfied that you have passed all identity and security validation and verification procedures. In the event of a dispute over the redemption of the funds, it shall be sufficient for Safaricom M-PESA to show a logical association between the Transaction and the verification of identity and/or security procedures conducted to ascertain the identity of the person entitled to the funds.
4. Subject to any other provisions to the contrary, you will be charged a withdrawal fee each time you withdraw funds from your M-PESA account.
Intellectual Property
All intellectual property rights in the M-PESA Service including the M-PESA trademark are the property of Safaricom M-PESA and/or its affiliates. Any unauthorized reproduction, modification, distribution, or republication of M-PESA materials or intellectual property, without the express prior written consent of Safaricom M-PESA and/or its affiliates is strictly prohibited.
Fees
1. You are responsible for the payment of all applicable fees. Safaricom M-PESA publishes fees payable in information pamphlets, Agent Outlets, and/or on the Safaricom M-PESA website. Safaricom M-PESA’s Customer Care department will be on hand to assist you with the fee schedule if you are uncertain about the applicable fee.
2. All fees are deducted at source and are subject to change at any time at Safaricom M-PESA’s sole discretion.
3. Fees payable on each Transaction will be deducted from your M-PESA Account at the completion of each Transaction. Your new balance on completion of the Transaction shall be notified to you by SMS.
Suspension, Termination, and Dormant Account
1. Safaricom M-PESA reserves the right at its sole discretion, to suspend or terminate the agreement if you use the M-PESA account for unauthorized purposes due to your abuse of any of the M-PESA Services and/or functionalities provided to you for purposes of utilization of the M-PESA Services.
2. Your Account shall be classified as a Dormant Account and suspended if;
  1. you port your number to other networks,
  2. if your account did not show any transaction for 12(twelve) consecutive months.
3. In the event of account suspension for reasons provided above under clause 13.2, Money held to your credit shall not be lost and shall be availed to you upon notice by you of the activation of a new mobile telephone number.
4. Regardless of what is stated under clause 13.3, Safaricom M-PESA shall have the right to claw back any promotional e-value offered to the Customer, if the Customer does not make any transaction or utilize the offered promotional e-value within the given period.
5. Subject to clauses 13.3 and 13.6, you can request reactivation of the account either by making a cash-in or cash-out transaction or through a request call made with a verifiable or pre-registered mobile number within twelve months of your account declared Dormant Account.
6. If you are not able to reactivate the Dormant Account within the twelve months period from suspension, your account shall be closed permanently.
7. You have the right to claim the amount on a closed account within ten years from the date of closure and Safaricom M-PESA will process the request with the Trust Account bank.
8. You acknowledge that Safaricom M-PESA may be compelled by law to suspend and/or freeze your Account or decline to execute your Transaction requests if there are reasonable grounds to suspect that an Account has been or is being or may be used to receive or send funds in connection with any criminal or fraudulent activity.
9. You may request your Account to be closed at any time by filling an account closure form at Safaricom M-PESA retail shop, and only if your account balance reads zero (0).
10. Safaricom M-PESA may, at its discretion, close your Account at any time for any reason upon giving one (1) weeks’ notice to you and making reasonable attempts to reach you. In such circumstances, you shall be entitled to the balance of any funds remaining in your M-PESA Account.
11. Safaricom M-PESA may send notices to you electronically by SMS to your mobile telephone number with which you registered on the M-PESA System.
Warranties, and Limitation of Liability
1. Safaricom M-PESA will report any suspicious account activity to its Money Laundering Reporting Officer (MLRO) or any other relevant officer within Safaricom M-PESA. The MLRO may escalate the suspicious activity to the relevant law enforcement authority.
2. Safaricom M-PESA shall use all reasonable efforts to ensure that all Transaction requests are processed in a timely manner. However, Safaricom M-PESA makes no representations or warranties as to continuous, uninterrupted or secure access to the M-PESA Service, which may be affected by factors outside Safaricom M-PESA’s control or may be subject to periodic testing, repair, maintenance or upgrades.
3. Safaricom M-PESA will not be responsible for any claim unless caused by willful default attributable to Safaricom M-PESA. Safaricom M-PESA specifically disclaims all liability for any damages or losses, including, without limitation, direct, indirect, consequential, special, incidental or punitive damages deemed or alleged to have resulted from or caused by but not limited to:
  1. Transactions made to unintended recipients or payments made in incorrect amounts due to the input of incorrect information by you;
  2. Transactions made from your account by an unauthorized third party who passes all identity and verification checks;
  3. any fraud, deception or misrepresentations by any M-PESA Participant, whether or not the Participant has been verified,
  4. any damages resulting from a recipient’s decision not to accept or record a Transaction made by you through the M-PESA System,
  5. failure of any other telecommunications or data transmission system other than the M-PESA System;
  6. any result of any acts of government or authority, any act of God or force majeure.
4. The limit of Safaricom M-PESA’s liability shall not exceed the maximum Account balance limit for the time being in force for any single event or series of events.
5. You agree to indemnify and hold Safaricom M-PESA harmless against any claim brought against Safaricom M-PESA by a third party resulting from your breach of these Terms and Conditions.
Dispute Resolution and Governing Law
1. You may contact Safaricom M-PESA Customer Care, with our only designated line 733, for any disputes or claims or to report Account discrepancies. Safaricom M-PESA Customer Care shall handle the report in accordance with Safaricom M-PESA’s standard complaint-handling procedures.
2. In certain circumstances Safaricom M-PESA in conjunction with participating Merchants may provide for dispute resolution mechanisms. You agree to abide by such mechanisms as may be advised by Safaricom M-PESA or the participating Merchants/businesses from time to time.
3. Any dispute arising out of or in connection with this Agreement that is not resolved by Safaricom M-PESA Customer Care may be brought to the attention of the Safaricom M-PESA manager responsible for the operations of the M-PESA Services for resolution. You are also at liberty to refer any dispute that is not resolved to your satisfaction to the National Bank of Ethiopia.
4. Any dispute arising out of or in connection with this Agreement that is not resolved by Customer Care Centre representatives or through a complaint to the National Bank of Ethiopia shall be referred to Federal Courts in Addis Ababa Ethiopia.
5. To the extent permissible by law, the determination of the court shall be final, conclusive and binding upon the parties hereto.
Disclosure and Data Retention
1. You hereby expressly consent and authorize Safaricom M-PESA to disclose any Transaction data or information pertaining to your M-PESA Account to any law enforcement, investigative or regulatory authority including without limitation the Ethiopian Federal or Regional Police, National Bank of Ethiopia, The Federal Ethics and Anti-Corruption Commission, Ethiopian Revenue Authority or any competent Anti-Money Laundering authority for the purposes of any inquiry or investigation or to any User, or to any third party to which you have separately, either in writing or electronically through the M-PESA System or otherwise, authorized Safaricom M-PESA to disclose Transaction data or information pertaining to you or your usage of Safaricom M-PESA Products and Services, including your M-PESA Account PROVIDED that any consent is given to Safaricom M-PESA to disclose information to Users for the purposes of clause 4.4.3 or to any third party (not being a law enforcement, investigative or regulatory authority) pursuant to this clause may be withdrawn at any time in writing (including electronically) PROVIDED further that where you withdraw consent to Safaricom M-PESA to disclose information to other Users for the purposes of clause 4.4.3, Safaricom M-PESA may impose a complementary condition to revoke (partially or otherwise) any access to any Personal Information of other Users that would have been made available to you as a User pursuant to clause 4.4.3.
2. You acknowledge that where your Account is determined by a competent law enforcement authority as containing proceeds of any criminal or money laundering activities, Safaricom M-PESA may be required by law to surrender funds in your Account to any statutory fund created for the purpose of recovering the proceeds of crime.
3. You acknowledge that Safaricom M-PESA may retain your Transaction data for a period of up to Ten (10) years or as may be required by any law or regulation.
Force Majeure
Neither Party shall be liable to the other Party for any delay or failure to perform its obligations under these Terms and Conditions as a result of revolution or other civil disorders; belligerent aggression by an enemy; strikes; lack of available resources from persons other than parties to this Agreement; labor disputes; electrical equipment or system availability delay or failure; fires; floods; acts of God; government or regulatory intervention; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence it is unable to prevent, whether of the class of causes hereinbefore enumerated or not. If such delay or failure continues for at least thirty (30) days, then either Party may terminate their engagement by notice in writing to the other. Upon such termination all Cash held in trust for you in the M-PESA System shall be made good to you.
General
1. Using your personal M-PESA Account to carry out M-PESA Transactions on behalf of another person is prohibited and may expose you to criminal liability under the applicable laws. You may not use or permit the use of your M-PESA Account to carry out any Transactions on behalf of any other person.
2. You acknowledge that any provision of these Terms and Conditions are subject to amendment, modification or variation from time to time if required by, or found to be in conflict with, applicable law or regulation or otherwise without affecting the validity or enforceability of the remaining provisions.
3. These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior terms. In the event of inconsistency between these Terms and Conditions and previous editions, this version will prevail.
4. These Terms and Conditions may be amended by Safaricom M-PESA from time to time as Safaricom M-PESA introduces new M-PESA functionalities and as Safaricom M-PESA deems it desirable to change the Terms and Conditions. Such amended Terms and Conditions may be published in posters or pamphlets available at Agent Outlets, and/or on the Safaricom M-PESA website from time to time and shall take effect immediately.
5. Safaricom M-PESA’s failure to exercise or enforce any right under these Terms and Conditions shall not be deemed to be a waiver of any such right nor shall it prevent Safaricom M-PESA from exercising or enforcing the rights in question at any time.
6. You may not transfer any rights or obligations you may have under this Agreement without Safaricom M-PESA’s prior written consent.
7. You must not use the M-PESA Service for the receipt of or payment for goods or services that offend or circumvent any law including without limitation, narcotic drugs, firearms, obscene or pornographic material or services, corruption or bribery, infringement of third party intellectual rights, running illegal or unauthorized lotteries, undertake illegal gaming or gambling, as well as material that is morally repugnant; incites violence or desires to cause harm; induces an unacceptable sense of fear or anxiety; encourages or incites any person to engage in dangerous practices or to use harmful substances; induces or promotes tribal, religious or racial disharmony; causes grave or widespread offence; or debases, degrades or demeans others.
8. Where Safaricom M-PESA receives the notification of the death or mental incapacity of an M-PESA user, Safaricom M-PESA shall suspend all Account activity until satisfied that the relevant provisions of the Civil Code or any succession-related laws (as the case may be) have been followed.
9. A person claiming access to funds by virtue of being a successor (in the event of death) or Guardian (in the event of permanent incapacity or a minor) shall, upon request by Safaricom M-PESA, produce a court order authorizing the person to inherit or manage the estate or such other document as may be prescribed.
10. If a court appoints a successor or Guardian, as the case may be, Safaricom M-PESA shall rely on such appointment of successor or Guardian in its decision to transmit funds held to the credit of your account to the successor or guardian upon the event of your death or permanent incapacity (as the case may be).
Collection of information
1. We are required by law to collect certain Personal Information and are legally obligated to deny you the service if such information is not availed.
2. Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.
M-PESA Safaricom APP
1. Safaricom M-PESA may require you to input further information before you can access or launch the M-PESA App to confirm (authenticate) that you are the registered user of the M-PESA account. Other means of authentication may include one-time password (OTP), start keys, biometrics which may include iris detection, security questions or secret codes. Any additional authentication method may be applied in addition to your unique M-PESA identifier (PIN).
2. In case you make a payment, contractual commitment, request or demand to a Merchant or third-party developer on the M-PESA Safaricom APP, Safaricom M-PESA will not be liable for any claim, costs (including legal costs), expenses or damage occasioned as a result of such action on your part. You shall engage with any or all Merchants or third parties on the M-PESA App at your own commercial risk.
3. Safaricom M-PESA reserves the right to modify, vary, amend or withdraw the M-PESA Saafricom App, its features and these Terms and Conditions at any time. Such changes will be communicated through the media, the Safaricom M-PESA website or any other appropriate avenue as Safaricom may determine.
4. Should you use or abuse the M-PESA Safaricom APP contrary to our terms and conditions or applicable legislation, Safaricom may prevent your continued usage of the M-PESA Safaricom APP.

SAFARICOM ETHIOPIA PREPAY ENTERPRISE BONUS ON RECHARGE TERMS AND CONDITIONS

Welcome to Safaricom.

The following Terms and Conditions apply to the Safaricom Bonus on Recharge (“the Promotion”). By participating in the Promotion, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “Bonus” means the voice and data resources awarded to Enterprise Customers when they top up or recharge their mobile number.
2. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, Embassies, and Non-Governmental Organizations.
3. “On-net call” means a call made from a Safaricom number to another Safaricom number.
4. “Off-net call” means a call made from a Safaricom Number to another telecom operator’s number and vice versa.
5. “Pin less Top Up” means airtime recharge made through a bank application.
6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
7. “USSD (Unstructured Supplementary Service Data)” means Safaricom’s interactive menu which can be accessed by the Customer by dialing the short code designated by Safaricom for the Promotion.
Eligibility
The Promotion is available to all Safaricom Prepay Enterprise Customers.
Promotion period
1. The Promotion shall commence on 14 June 2023 and will continue for a period of three (3) months ending on 14 September 2023 “Promotion period.”
2. The Promotion period may be extended for a further period or amended at the sole discretion of Safaricom. Safaricom will notify You on the due course.

The Promotion Mechanics

You will be rewarded with the Bonus resources every time You recharge your prepay account during the Promotion period.

The Bonus resources shall comprise of unlimited on-net voice minutes and a limited data resources as outlined in the table below:

Airtime Recharge	Voice	Data	Validity
Br 5	Unlimited On Net Minutes	5 MB	24 Hrs
Br 10	Unlimited On Net Minutes	10 MB	24 Hrs
Br 15	Unlimited On Net Minutes	15 MB	24 Hrs
Br 20	Unlimited On Net Minutes	20 MB	24 Hrs
Br 25	Unlimited On Net Minutes	25 MB	24 Hrs
Br 50	Unlimited On Net Minutes	50 MB	7 days
Br 100	Unlimited On Net Minutes	100 MB	7 days
Br 200	Unlimited On Net Minutes	200 MB	7 days
Br 500	Unlimited On Net Minutes	500 MB	14 days
Br 1000	Unlimited On Net Minutes	1000 MB	14 days

The Bonus on-net voice minutes will be unlimited for any value of airtime recharge. However, the Bonus data will be limited. The Bonus resources will have different validity periods as outlined in the table above.
The Bonus on-net voice minutes cannot be used for off-net calls, international calls, and international roaming.
The Bonus data resources allocated cannot be used for international data roaming.
Both the Bonus voice minutes and data resources cannot be transferred to another user.
Unused Bonus voice resources can be rolled over if You purchase airtime of the same value prior to the expiry of the existing Bonus voice resources. The airtime recharge will extend the validity period of the resources of the latest top-up. However, the bonus resources that were allocated first will be used up before the latest Bonus voice resources.
Where the customer has airtime or other voice and data bundles (i.e., not Bonus), the priority of consumption will be given to the Bonus resources.
You can recharge your account through any of the available top-up channels (airtime voucher or pin less top up).
Safaricom reserves the right to amend the recharge values eligible for the Bonus.

Airtime Purchase and Transfer
1. You will be awarded the Bonus resources either by purchasing airtime for yourself or for other Prepaid number.
2. The Bonus resources cannot be transferred to another customer or number.
3. Where You purchase the airtime for your own number, You will receive the airtime purchased and the Bonus airtime. You will also receive SMS notification to this effect.
4. Where You purchase airtime for another mobile number/receiving number, the number will receive both the airtime and the Bonus. The receiving number will also receive SMS notification to that effect.
5. You will receive SMS notifications upon successful airtime purchase and upon receipt of the Bonus resources. You will also be able to request, view and query your total airtime balances on USSD through *777#.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM POSTPAID TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom
These terms and conditions govern and provide information on the Use of Postpaid Products and Services and constitute an Agreement between you (Customer) and Safaricom when using these Products and Services. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. Agreement" means the contract between you and us, made up of these terms and conditions, including the Customer Service Application Form, any special terms and conditions which apply to specific Postpaid Products and Services, Tariff Guide, and any policies or procedures published on our website, which may be varied by Safaricom from time to time.
2. “Application Form” means the form completed by you requesting access to the Products and Services which forms part of this Agreement.
3. Connection Charge” means the once-off fee for the activation of a SIM Card to Use the Products and Services set out in the Tariff Guide.
4. “Consumer Code”means a Code of conduct which reflects the rights of our Consumers when using our Products and Services, and the process to follow when they are unhappy with our Products and Services and how we serve them.
5. Credit Limit" means the maximum amount of credit available to you to Use the Products and Services.
6. Deposit” means the amount to be deposited by you with Safaricom based on your selected Credit Limit to secure your payment obligations in respect of this Agreement. The Deposit shall remain the same for the duration of the Agreement if there is no change in your Use of the Products or Services.
7. “Enterprise Customer/s” means duly registered businesses, companies, and organizations, including but not limited to government entities, embassies, and NGOs who Use Products and/or Services.
8. “Equipment” means the cellular telephone handset, accessories, SIM Card, starter packs, routers, switches, PABXs, and any other items connected to the Products and Services via your mobile number.
9. “Mobile Money” means monetary value stored virtually (e-money) in an account associated with a SIM card which allows users to store, send and receive money using their mobile phone.
10. “Monthly Subscription Charges” means the monthly recurring charges payable for use of the Product and Services in line with the selected Plan.
11. Mobile Number” means the service number issued to you after you are successfully registered on our network. This number is unique to you and shall be the number that we identify you with.
12. “Postpaid” means the Product and Services in terms of this Agreement that requires you to pay after you Use the Products and/or Services at the end of each billing cycle.
13. “Products and Services” means basic voice, short message service (“SMS”), data, voice mail, international dialing, international roaming, and/or any other product and services that Safaricom makes available to you from time to time in terms of this Agreement.
14. “Regulatory Authority” means the Ethiopian Communications Authority or any similar authority that is established in the future to perform or take over the functions of the Ethiopian Communications Authority.
15. “Safaricom” or “we” or “us” or “our” means Safaricom Telecommunications Ethiopia PLC.
16. “SIM Card” means a card allocated to you to be inserted into your Equipment. The card contains your mobile number and allows you to Use the Products and Services.
17. “Tariffs” means Safaricom’s charges for the Products and Services in terms of the Tariff Guide and will include the underlying terms and conditions relevant to the Products and Services as varied from time to time. All references to “charges” shall have the same meaning.
18. “Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time by Safaricom.
19. Unified Telecommunications Service License” means a full-service nationwide License which allows a licensed operator to build, operate, and maintain any mobile and fixed networks, irrespective of media and technology capable of offering any electronic communication services including, but not limited to, voice inclusive of internet telephony, data, text, and video embracing the principles of technology and service neutrality.
20. “Use” means, the making of any chargeable outbound calls, sending chargeable SMSs, accessing data services, re-charging of your account, and for any other Use or access to the Products and Services, in general.
Start Date and Duration
1. This Agreement will start when you are successfully registered as an Enterprise Customer on our network and able to Use the Products and/or Services.
2. This Agreement will continue until either of us terminates it as set out under Article 9 of this Agreement.
3. The minimum duration of this Agreement will be twelve (12) months (“Minimum Subscription Period”). Cancellation prior to the end of the Minimum Subscription Period will result in applicable monthly subscription charges becoming due and payable for the entire period of the Minimum Subscription Period.
Use of Products and Services
1. All Tariffs in respect of the Products and Services are set out in our Tariff Guide available on our website at www.safaricom.et.
2. All Tariffs are inclusive of Value Added Tax as well as any other taxes which apply to the Products and Services in accordance with the applicable law.
3. We reserve the right to evaluate your creditworthiness before or after the provision of the Products and Services as well as to set a Credit Limit and to require a Deposit from you.
4. Safaricom will make reasonable efforts to always avail the Products and Services. However, please be aware that the Products and Services may not always be available due to things and/or events beyond Safaricom’s control, such as but not limited to, acts of God, acts of government or regulatory authority, war, riot, terrorist acts, epidemics, civil commotion, interruptions for maintenance or due to electricity outages which may sometimes affect the quality and availability of Products and Services. The Products and Services may also be temporarily interrupted during upgrading, maintenance, and other works that may be required. In such cases, Safaricom will not be responsible for any harm or damage to you. However, Safaricom will alert or send out a generic notification to customers insofar as reasonably possible.
Your Responsibilities and Commitments
1. You agree to comply with all instructions that Safaricom may direct from time to time regarding the Use of the Products and Services.
2. You agree to abide by this Agreement and any laws that apply to you for Use of the Products and Services
3. You will not Use the Products and Services for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of Ethiopia.
4. You will not sell the Products and Services without Safaricom’s permission in writing.
5. Safaricom may provide access to and/or offer the services of third parties such as Value-Added Services from time to time. Safaricom shall clearly communicate the terms and conditions which apply to the services. It is your responsibility to read and understand the terms of such services before you Use them. Safaricom will not in any way be responsible for any loss, nuisance, or damage that may be suffered by you concerning such services.
SIM Cards and Mobile Number
1. The Mobile Number allocated to you will always remain the property of Safaricom and is issued to you together with the SIM Card which shall also always remain the property of Safaricom.
2. If your SIM Card is lost, damaged, or stolen, you must immediately contact Safaricom by calling 755. Safaricom will then upon verification of the original registration and ownership of the SIM Card, block the SIM Card to prevent further Use of the Products and Services until the SIM Card has been replaced. Please be aware that the blocking of a SIM Card is dependent on several factors, which may be beyond our control. For this reason, we will not be held liable for any delays in such blocking.
3. You will be responsible for all charges up to the time of blocking of the SIM Card by Safaricom.
4. Safaricom will replace lost, damaged, or stolen SIM Card.
5. If Safaricom is forced to change or reassign your Mobile Number to meet regulatory requirements or other legal requirements, we will attempt to notify you. However, Safaricom will not have any liability towards you.
6. Safaricom may offer you the opportunity to select a desired number (“Golden Number”). However, please note that the Golden Number will depend on the availability of the preferred number and there are different charges for each Golden Number category. You can find out the charges for the Golden Number you want from our website at www.safaricom.et.
7. Your Mobile Number will always be identifiable if calling 991 or 112 (National Emergency Numbers) or any other designated emergency assistance number.
8. In the case where we have a facility/service which eliminates the presentation of your number (i.e., for calls other than emergency calls), Safaricom may provide you such a facility in accordance with the applicable law.
9. For your own protection, you must keep confidential all personal identification or security numbers relating to your Use of the Products and Services. This applies to your SIM Card, Mobile Number, and/or Equipment.
Equipment
1. Ownership of any Equipment provided to you in connection with the Products and Services, will remain with us and may be transferred to you upon:
  1. Payment of the full purchase in respect of the Equipment; and/or
  2. under such conditions as Safaricom may determine.
2. You will be responsible for any loss or damage to the Equipment from the point of delivery to you. We advise you to insure Equipment against any loss, theft, or damage at the replacement value of the Equipment.
3. We may lock further Use of the Equipment upon your written request provided that any loss or theft of the Equipment has been procedurally reported to the police and after you have given us all information and documents, we may require to action this. Any replacement of the Equipment shall be at your cost.
International Roaming
1. Roaming allows you to Use the Products and Services when travelling outside Ethiopia.
2. Access to the roaming service will have to be specifically activated by you by requesting the activation of the service with us.
3. Access to roaming networks will depend upon the arrangements between the foreign network operators and Safaricom and as such only be available in certain foreign countries. We will provide a list of countries that you will be able to roam on our website through this link https://safaricom.et/index.php/products-services/roaming-with-safaricom and upon your request to the Safaricom call center.
4. We do not have control over your roaming charges. We only have control over our roaming tariffs as set out in our Tariff Guide. The total charges applicable to roaming services come from the host /visited network (which may include a minimum charge) plus Safaricom’s charges at the prescribed rates set out in the Tariff Guide.
Payment Terms and Billing
1. Unless otherwise specified by us:
  1. Deposit and Connection Charges shall be billed and be payable immediately upon your acceptance of the Customer Service Application Form for Use of the Products and Services
  2. Monthly Subscription Charges shall be billed and payable monthly in advance.
  3. Usage charges in respect of the Products and Services shall be billed monthly in arrears, in accordance with the Tariff Guide.
2. Bills shall be available in either paper or digital format in Amharic and in English. We may provide translation in one or more official regional working languages of Ethiopia as requested.
3. Bills shall be paid by you within thirty (30) days from the date of issue thereof by Safaricom.
4. Upon your request Safaricom shall provide you with a detailed billing statement, showing you the description of the charges which you have been billed for.
5. Billing queries shall be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..
6. Any exceptions or objections to the charges must be advised to This email address is being protected from spambots. You need JavaScript enabled to view it.. If we do not receive exceptions or objections from you within five (5) days from the billing date, then the bill amount shall be deemed to be correct.
7. You may make payment by cash, cheque, mobile money and/or bank transfer as applicable or any other channel and communicated by us. All cheques should be drawn in favor of: Safaricom Telecommunications Ethiopia PLC.
8. If we do not receive your timeous payment of any bill and/or have not received any objection to the billed amount, then we may:
  - suspend your access to the Products and Services
  - charge interest on the unpaid amount at a rate of the maximum lending interest rate charged by a commercial bank in Ethiopia from time to time.
  - institute actions such as instituting debt recovery proceedings for the recovery of the debt; and/or
  - hold all pre and post proceeding costs to your account until we receive payment in full.
9. We reserve the right to set off any sums owed by you under this Agreement against any Deposit under this Agreement or any other agreement with you.
10. You will be responsible for all the applicable charges for using the Products and Services whether the Use of the Product and Services occurred through you or someone else with or without your authority or knowledge.
Suspension, Cancellation and Termination
1. Safaricom may suspend or terminate this Agreement under the following circumstances:
  1. if you are in breach of any of your obligations in terms of this Agreement including your payment obligations;
  2. f Safaricom becomes aware or has reason to believe that your Use of the Products and Services is unauthorized, unlawful, fraudulent, or contrary to this Agreement;
  3. if you do anything (or allow anything to be done) which may, in Safaricom’s view, damage or affect the operation or security of the Products and Services; and/or
  4. if Safaricom’s Unified telecommunications service license ends.
2. You may terminate this Agreement at the expiry of the Minimum Subscription Period or at any later date, upon giving us thirty (30) days prior notice in writing and after fully settling any outstanding payment owed to Safaricom.
3. Should no cancellation notice be received at the date of expiry of the Minimum Subscription Period, this Agreement will then automatically be renewed on a month-to-month basis.
4. Upon your termination of this Agreement in accordance with these provisions, Safaricom shall refund the Deposit to you within thirty (30) days of termination provided that you are not in arrears with your payment obligations. Payment of the Deposit will be made to you through either bank transfer, cash, cheque or/and mobile money as communicated in writing by Safaricom to you at time the Deposit is due and payable.
Right of Assignment
1. You may not assign, transfer, or delegate, or purport to assign, transfer or delegate, any of your rights or obligations under this Agreement without our prior written consent, which shall not be unreasonably withheld. However, you will be required to furnish Safaricom with all documents, payments, and discharges necessary to effect the transfer. In cases of transmission upon death and/or liquidation, we may require proof of heirship or appointment as liquidator to effect any such transmission.
2. We may, however, transfer, assign or delegate any or all of our rights under this Agreement to any third party including our subsidiaries or associated companies.
Law and Dispute Resolution
1. This Agreement is subject to and governed by the laws of Ethiopia.
2. Safaricom depending on the nature of your complaint, aims to resolve it as soon as practically possible to give you a better customer experience as our valued customer. In this regard, Safaricom will endeavor to respond to complaints promptly and give feedback to customers within seven (7) working days.
3. For a detailed process on how we will handle your complaint, please check our Consumer Code accessible on our webpage at www.safaricom.et and in printed paper format within a reasonable time upon receiving your request. We will also display a must know Consumer rights, regarding Products and Services in our retail stores.
4. All disputes which cannot be mutually settled between us will be referred to the Regulatory Authority in line with the applicable law.
Notices
1. Any notice required to be given to us will be deemed to have been given if posted by registered mail or delivered by hand or courier against a signature of our employee authorized to receive such notice. Notices must be marked for the Attention of: the Enterprise Business Unit, Safaricom.
2. We may give notice by writing to you at your last known address, or by registered mail, or delivered by hand or courier service, by SMS, media release, or through our website at www.safaricom.et.
General
1. We reserve the right to change this Agreement, charges, and/or terms and conditions relevant to the Products and Services and will inform you about any such changes within a reasonable time, by publishing the same on our website at www.safaricom.et. or in any other relevant way available to us. You are advised to keep checking our website for any changes to the Products and Services and your continued Use of the Products and Services shall be understood to be your acceptance of such changes.
2. If there are any differences between the printed version of this Agreement and the online version available on Safaricom’s website at www.safaricom.et, the online version will apply.
3. The Products and Services which you Use may have specific terms and conditions published on our website, such specific terms and conditions will form part of these terms and conditions. If there is any difference between these terms and conditions and any product-specific terms and conditions, then the product-specific terms and conditions will apply to clarify the difference.
4. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons. We shall also only process your information in accordance with the law. How Safaricom processes your personal information is detailed fully in our Privacy Policy provided in our Consumer Code, which is on Safaricom’s website at www.safaricom.et
5. Safaricom will not be liable for any loss or damage (including indirect loss) relating to the Products and Services, except for any liability accepted by law.
6. If any term or condition of this Agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.
7. Failure by either Safaricom or you to enforce any rights under this Agreement will be without prejudice to any available legal remedies.
8. Our mutual obligations under this Agreement will be suspended for thirty (30) days if same are impossible to perform due to circumstances beyond our reasonable control which shall include, but not be limited to, acts of God, acts of government or regulatory authority, war, riot, terrorist acts, epidemics, or civil commotion. If such delay or failure continues for more than thirty (30) days, then either of us may terminate this Agreement with immediate effect by notice in writing to the other. Upon such termination, all amounts owed by you shall immediately become due and payable.

SAFARICOM ETHIOPIA CLOSED USER GROUP(CUG) TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These terms and conditions govern and provide information on the Use of Closed User Group (CUG) Service and constitute an Agreement between You (Customer) and Safaricom when using this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definition
1. “Closed User Group (CUG)” means a group of mobile numbers within the same Safaricom billing account that have the CUG Service loaded on their line.
2. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations, corporate entities.
3. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
4. Services” means a supplementary post pay service provided by Safaricom that allows a group of users within an organization to make free calls and SMS, within themselves. This Service does not include data.
Eligibility
The Service is available to all Safaricom Enterprise Customers upon their request.
The Service
1. This Service shall be available only as an added-on product to the Safaricom mobile post pay service and shall not be available as a standalone service.
2. Members of the CUG can be either Safaricom pre-pay or post-pay Customer. However, the key contact person of the Customer shall have a post pay mobile number for billing purposes.
3. This Service can’t be used when roaming.
Joining and Usage of the Service
1. You may use your existing mobile number/s or purchase new SIM Card/s to be added to the CUG.
2. One-off deposit shall be required during onboarding, which will be equivalent to the fixed monthly rate multiplied by the number of users in the CUG. Safaricom retains the right to waive the deposit requirement based on credit history.
3. During Service onboarding, You will share a list of Safaricom mobile numbers to be added to the CUG.
4. Your CUG can have an unlimited number of members.
5. You will assign your key contact person at the time of onboarding.
6. You can change the key contact person by informing Safaricom, the change will take effect on the first day of the next month.
7. Members in a CUG shall receive SMS notifications when the Service is loaded to their mobile numbers.
8. The key contact person can change the members of the group by sending written instructions to Safaricom, and indicating the change required. Changes in group membership will be effected on the first day of the next month.

Payment Terms and Billing

You will be required to pay a flat rate each month for the Service. Safaricom may amend the flat rate from time to time with prior notice to You.

Number of users	Monthly Fee Per Line (BIRR. Incl. tax)	SMS	Minutes
No limit	….	Unlimited	Unlimited

Invoice for the Service shall be sent to the key contact person of the Customer on a monthly basis.
Bills shall be paid by You within or before the due date indicated in the invoice issued to You by Safaricom.
If You fail to pay your bills within the provided timeline, Safaricom shall disconnect the Service until the outstanding bill is settled.
Upon termination of this Agreement, Safaricom shall refund the deposit to You within thirty (30) days of termination provided that You are not in arrears with your payment obligations.
Payment of the deposit will be made to You through either bank transfer, cash, cheque or mobile money as communicated by Safaricom to You at the time the deposit is due and payable.

Extension of Post-pay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Post-pay Terms and Conditions.
2. All general provisions applicable to post-pay services under the Post-pay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
Privacy
1. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. We shall only process Your information in accordance with the law. How Safaricom processes Your personal information is detailed fully in our Privacy Policy, which is on our website at www.safaricom.et and/or available in our retail stores upon request.

SAFARICOM ETHIOPIA SMS TRIVIA CAMPAIGN TERMS AND CONDITIONS

Welcome to Safaricom.
These terms and conditions govern and provide information on Safaricom’s SMS Trivia Campaign (the “Campaign”) and constitute an agreement between You (Customer) and Safaricom. By participating in the Campaign, you acknowledge that you have read, understood, and accepted the terms and conditions set out herein.

Definition
1. “MSISDN” means the mobile number assigned to you by Safaricom and registered in your name.
2. “Out of Bundle Rates” means rates charged for using Safaricom services when You do not have an active SMS bundle/package.
3. “SMS Trivia” means a service that allows Customers to subscribe to and stand a chance to win a variety of prizes by answering trivia questions correctly.
4. “Safaricom” means Safaricom Ethiopia Telecommunications PLC.
Eligibility
1. The Campaign is available to all Safaricom Customers located in Ethiopia.
2. Safaricom and its subsidiary employees are ineligible to use the Campaign or win any associated prizes.
The Campaign mechanics
1. The Campaign shall deliver multiple questions in which Safaricom Customers will participate via Short Message Service (SMS) daily for the duration of the Campaign.
2. Winners shall be selected from customers who answered all questions correctly and within the shortest possible time. In the unlikely event of multiple customers start and complete all the questions at the same time, the winner (s) will be randomly selected from the pool with same time by Safaricom Ethiopia. Eligible customers stand a chance to win daily and weekly prizes in this campaign.
The Campaign Duration
The Campaign shall commence from June 23^rd, 2023 and shall end on August 22^nd, 2023. Safaricom reserves the right to extend or shorten the duration of the Campaign without prior notice to You.
How to subscribe and participate in the Campaign
1. You can subscribe to the Campaign by sending a message with the text “START” to the short code 799.
2. For customers participating in Amharic, they can subscribe to the Campaign at any time by sending a text message with the word “ጀምር” to the short code 799.
3. Upon subscription, You will receive a notification followed by ten (10) questions which you will have to respond to in a form of a multiple choice quiz.
4. The ten (10) daily questions will be sent to you in ten (10) individual SMSs daily under the Campaign. Each question is sent to you at no cost and upon response the next question is provided. You will be required to have sufficient airtime to respond back to each question at a time.
5. You will be charged zero point five (0.50) ETB as an Out of Bundle Rate for each SMS or answer you send in response to the provided quiz irrespective of whether you answer correctly or not.
6. You cannot use any bundles or packages to access or participate the Campaign.
7. Safaricom shall notify You of your performance in the Campaign daily through SMS. You will be able to see the correctly answered questions.
8. You can unsubscribe from the Campaign at any time by sending a text message with the word “STOP” to the short code 799.
9. For customers participating in Amharic, they can unsubscribe from the Campaign at any time by sending a text message with the word “አቋርጥ” to the short code 799.
10. Upon unsubscribing, you will not receive the daily quizzes unless you elect to opt back into the service.
The operation and award of prizes:
1. Daily prizes
  1. Daily winners will be those who have answered all ten (10) questions correctly in the fastest time.
  2. Up to the top one hundred and fifty (150) Customers who have answered all ten (10) questions correctly in the fastest time shall be eligible for the daily prize.
  3. For the purposes of this Campaign, a day will be interpreted to run from 12.00 am to 11.59 pm for twenty-four (24) hours each day.
  4. All daily winners will be awarded fifty (50) ETB Airtime credited into their mobile numbers.
2. Weekly prizes
  1. Weekly winners shall be Customers who have answered all the daily questions in the said week in the fastest time.
  2. The top three (3) customers with the fastest average time on weekly performance will be selected weekly winners.
  3. For the purposes of this Campaign, a week will be interpreted to run from Friday to Thursday of each week including weekends during between the promotion period and the hours will be as set out in clause 6.1.3 hereof.
  4. The weekly winners will be awarded in the following order.
    - First place winner will be awarded Samsung A03 Core,
    - Second place winner will be awarded Nana 4G Smartphone and
    - Third place winner will be awarded MiFi (Kimem D623).
  5. Weekly winners who have not claimed their prize within thirty (30) calendar days of being notified of their win by Safaricom will be considered to have forfeited the prize and are no longer eligible to receive it.
  6. One MSISDN can be awarded a daily prize or a weekly prize only once throughout the duration of this Campaign.
  7. Customers shall not be restricted from participating in the Campaign using different MSISDN that are registered in their name however a customer shall only qualify to enter using a maximum of five (5) MSISDNs which MSISDNs must be registered on their personal name in order to qualify as a eligible winning customer.
  8. In the event that an Eligible Customer enters using more than five (5) MSISDNs, only the first five (5) MSISDNs that Safaricom received responses from will qualify and any entries and/or responses after the fifth MSISDN will be automatically disqualified, in which case any prize will be awarded to the runner up which decision is not appealable and will be at the sole discretion of Safaricom.
Disbursement of Prizes and Notification
1. Safaricom will notify prize winners.
2. Weekly winners will be notified via phone calls only from Safaricom Head Office, using the following number +251700700700.
3. Daily winners will receive an SMS notification.
4. An authorized Safaricom representative shall physically hand over the weekly prize at Safaricom Headquarters (HQ), or any other collection point as communicated by Safaricom to the customer.
5. The winners will bear all costs of collecting the award from Safaricom HQ.
Other terms and conditions
1. These Terms and Conditions are supplemental to and subject to the published Safaricom Prepay and Post-pay Terms and Conditions.
2. The prizes are non-transferable, non-exchangeable, non-refundable and no cash or other alternative shall be offered in place for the prizes.
3. By accepting the prize, You will be deemed to have granted Safaricom the right to use and publish your name and picture in such media as Safaricom may choose (including but not limited to the internet) for information, advertising and promotional purposes without additional consideration. Personal data related to voice, images, names or address and any other relevant information obtained in connection with the Campaign will be used in a manner and in line with the Safaricom Privacy Policy available on the Safaricom website.
4. Notwithstanding the above, Safaricom shall not release personal information about participants of the Campaign to third parties unless required to do so in compliance with any applicable law or customary practice.
5. Safaricom reserves the right to suspend or terminate the Campaign or amend these terms and conditions at any time for any technical or commercial reason or any other reason. Any amendment to these terms and conditions will be published on the Safaricom website www.safaricom.et
Disclaimer of warranties
1. Safaricom’s decision in relation to every aspect of the Campaign including but not limited to the prize and the selection of the winner shall be deemed final and conclusive under any circumstance. No further appeal, inquiry, and/or correspondence will be entertained.
2. Safaricom makes no warranty, implied or express, that any part of the Campaign will be uninterrupted and error-free.
3. Neither Safaricom nor any of its directors, employees, agents, or suppliers shall accept any responsibility for any damage, loss, injury, or disappointment suffered by any Eligible Customer participating in the Campaign or as a result of accepting the prize.
4. Safaricom strictly advises customers not to send airtime, money, or any other consideration in order to secure any of the prizes and will not be liable for any losses or other damage incurred by customers who do not heed this caution.
5. Prizes will be awarded to eligible winning customers in accordance with the terms and conditions set out herein and at the sole discretion of Safaricom. Decisions will be final and will not be appealable.

SAFARICOM ETHIOPIA POSTPAY TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.
These terms and conditions govern and provide information on the Use of Postpay Products and Services and constitute an Agreement between you and Safaricom when using these Products and Services.

Definition
1. "Agreement" means the contract between you and us, made up of these terms and conditions, including the Customer Deposit Refund Form, any special terms and conditions which apply to specific Post-pay Products and Services, Tariff Guide, and any policies or procedures published on our website, which may be varied by Safaricom from time to time.
2. "Customer Deposit Refund Form" means the form completed by you indicating your account details and bank account details where Safaricom shall deposit your refund in line with these terms and conditions.
3. “Consumer Code” means a code of conduct which reflects the rights of our consumers when using our Products and Services, and the process to follow when they are unhappy with our Products and Services and how we serve them.
4. "Credit Limit" means the maximum amount of credit available to you to Use the Products and Services.
5. “Credit allocation” means the credit allowed for you as part of the resources allocated to you under the Plan.
6. “Deposit” means the amount to be deposited by you with Safaricom based on your selected Credit Limit to secure your payment obligations in respect of this Agreement. The Deposit shall remain the same for the duration of the Agreement if there is no change in your Use of the Products or Services.
7. "DIY Plan" is a Postpay Plan that you can subscribe to by yourself through USSD rather than having to go to Safaricom retail centers.
8. “Equipment” means the cellular telephone handset, accessories, SIM Card, starter packs, routers, switches, PABXs, and any other items connected to the Products and Services via your mobile number.
9. “Hierarchy Account” means an account that is registered under an individual (e.g. minor) or a single account with multiple users.
10. Memorable Number”means any type of MSISDN, with a certain identifiable pattern which makes such a number easy to remember.
11. “Mobile Money” means monetary value stored virtually (e-money) in an account associated with a SIM card which allows users to store, send and receive money using their mobile phone.
12. “Monthly Subscription Charges” means the monthly recurring charges payable for Use of the Products and Services in line with the selected Plan.
13. MSISDN” means the mobile number issued to you after you are successfully registered on our network. This number is unique to you and shall be the number that we identify you with.
14. “Postpay” means the Product and Services in terms of this Agreement that requires you to pay after you Use the Products and/or Services at the end of each billing cycle.
15. Products and Services” means basic voice, short message service (“SMS”), data, voice mail, international dialing, international roaming, and/or any other product and services including VAS services that Safaricom makes available to you from time to time in terms of this Agreement.
16. “Regulatory Authority” means the Ethiopian Communications Authority or any similar authority that is established in the future to perform or take over the functions of the Ethiopian Communications Authority.
17. “Safaricom” or “we” or “us” or “our” means Safaricom Telecommunications Ethiopia PLC.
18. “SIM Card” means a card allocated to you to be inserted into your Equipment. The card contains your MSISDN and allows you to Use the Products and Services.
19. “Tariffs” means Safaricom’s charges for the Products and Services in terms of the Tariff Guide and will include the underlying terms and conditions relevant to the Products and Services as varied from time to time. All references to “charges” shall have the same meaning.
20. Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time by Safaricom.
21. “Use” means, the making of any chargeable outbound calls, sending chargeable SMSs, accessing data services, re-charging of your account, and for any other Use or access to the Products and Services, in general.
Start Date and Duration
1. This Agreement starts when you are successfully registered on our network and able to Use the Products and/or Services.
2. As part of your SIM registration, you will receive an SMS and/or email alert directing you to our website www.safaricom.et where you will access the Postpay Terms and Conditions.
3. This Agreement will continue unless your account is suspended or deactivated in line with Article 15 below.
Postpay Plan (s)
1. Safaricom shall offer several Postpay plans over time to suit your individual needs, beginning with the Safaricom DIY Plan.
  1. Safaricom DIY Plan
    - You shall subscribe to this Plan through USSD (*777#) or our retail centers.
    - You will not be able to exceed your Credit Limit. We advise you to increase your Credit Limit or pay your outstanding bill to continue to Use our service when you reach your Credit Limit.
    - You will not be able to exceed your Credit Limit. We advise you to increase your Credit Limit or pay your outstanding bill to continue to Use our service when you reach your Credit Limit.
2. All Postpay plans shall include bundled resources i.e. Voice, SMS, Data and credit allocation shall be allocated on the 1st day of each month in the Gregorian calendar. Please note:
  - The credit allocation shall be used as normal airtime to make local calls, international calls, and access VAS services.
  - The credit allocation shall not be transferable / shared with other users.
  - The credit allocation shall not have priority over the bundled resources.
  - The credit allocation shall not be used to purchase bundles.
3. If you join this Plan after the first day of the month, you will still get full resources for the relevant month.
4. The resources will automatically renew at the beginning of every month and shall roll over every month.
5. Postpay plans shall be auto renewable unless the services are suspended, deactivated, or terminated.
6. You will receive threshold notification for the resources upon utilization: The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
  1. For data resources: 1000MBs, 100MBs and 50MBs, 10MBs and 0MB.
  2. For Voice thresholds: 500 Min, 100Min, 50Min, 25Min, 10Min, 5Min and 0Min.
  3. For SMS thresholds: 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS
Use of Products and Services
1. Safaricom will make reasonable efforts to always avail the Products and Services. However, please be aware that the Products and Services may not always be available due to events beyond Safaricom’s control, such as but not limited to, acts of God, acts of government or regulatory authority, war, riot, terrorist acts, epidemics, civil commotion, interruptions for maintenance or due to electricity outages which may sometimes affect the quality and availability of Products and Services. The Products and Services may also be temporarily interrupted during upgrading, maintenance, and other works that may be required. In such cases, Safaricom will not be responsible for any harm or damage to you. However, Safaricom may alert or send out a generic notification to you insofar as reasonably possible.
International Calling
1. nternational calling service will be available by default.
2. You shall be able to make international calls and send international SMSs.
3. The service shall have specific Terms and Conditions which outline the terms of Use, destinations you will be able to call and applicable tariffs. This information is available on our website at www.safaricom.et.
International Roaming
1. You will have access to international roaming service. International roaming allows you to Use the Products and Services when travelling outside Ethiopia.
2. Access to the roaming service will have to be specifically activated by you on the USSD code *777#.
3. Access to roaming networks will depend upon the arrangements between the foreign network operators and Safaricom and as such only be available in certain foreign countries. We will provide a list of countries that you will be able to roam on our website www.safaricom.et or upon your request to the Safaricom call center.
4. We do not have control over your roaming charges. We only have control over our roaming tariffs as set out in our Tariff Guide. The total charges applicable to roaming services come from the host /visited network (which may include a minimum charge) plus Safaricom’s charges at the prescribed rates set out in the Tariff Guide.
5. For International Roaming terms and conditions, please visit our website www.safaricom.et and our retail centers.
Charges
1. You agree to pay us the relevant charges for the provision of the services, whether you or someone else Use(s) the services.
2. The applicable charges shall include the following.
  1. Deposit
    - You can access Postpay products and services within your credit limit where the value is less or equal to your credit limit.
    - You shall be required to pay the Deposit which shall be double the selected Credit Limit (Deposit = Double Credit Limit). E.g., If you select a Credit Limit of Br. 1000, your required Deposit shall be Br. 2000.
    - The Deposit will be paid through bank transfer, or in our retail centers.
  2. SIM Card Charge, Subscription and Usage charges
    - If you do not have a sim card to migrate from Prepay to Postpay, you will be required to pay for the SIM Card.
    - You shall also be charged the Monthly Subscription Charge which shall cover the monthly resources that you receive under your Plan.
    - You shall have visibility of your monthly charges on the ‘Bill payment” menu on the USSD Code *777# and enquiry in our retail centers or such channels that Safaricom shall make available in the future.
    - You will be liable to pay for any usage beyond your Credit Limit.
  3. Credit Limit
    - You shall always maintain a Credit Limit equivalent to your plan every month.
    - You will have the option to increase or decrease your Credit Limit amount on USSD (*777#), our retail centers or such channels that Safaricom will avail in the future.
    - When you increase your Credit Limit, you will be required to pay an additional Deposit which is double your new Credit Limit.
    - You will receive an SMS alert upon successfully increasing or decreasing your Credit Limit.
    - You will only be able to reduce your limit only if your total bill at the time of the request is less than or equal to the intended new Credit Limit.
    - You will have the option to increase or decrease your Credit Limit amount via USSD or any channels that Safaricom will avail in the future.
3. Your monthly charges will appear on the bill immediately following the month in which charges were incurred. In certain circumstances (e.g., roaming charges), due to operational matters beyond our control, the application of charges to your bill may be delayed. You are nevertheless required to pay all billed charges when they fall due, as stated on your bill.
4. Tariffs in respect of the Products and Services are set out in our Tariff Guide available on our website at www.safaricom.et.
5. All our Tariffs are inclusive of Value Added Tax as well as any other taxes which apply to the Products and Services in accordance with the applicable law.
6. We reserve the right to evaluate your creditworthiness before or after the provision of the Products and Services as well as to set a Credit Limit and to require an additional Deposit from you.
Billing
1. Unless otherwise specified by us:
  1. SIM Card Charge and Deposit shall be billed and be payable immediately as part of the SIM card registration or migration from Prepay to a Postpay line for Use of the Products and Services.
  2. Monthly Subscription Charges shall be billed monthly in arrears, in accordance with the Tariff Guide.
2. Bills shall be available in either paper or digital format in Amharic and in English. We may provide translation in one or more official regional working languages of Ethiopia upon your request.
3. Upon your request, Safaricom shall provide you with a detailed billing statement, showing you the description of the charges which you have been billed for.
4. Billing queries shall be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it.. Other information for billing inquiries shall be made known to the Consumer via our website, and our service centers in line with our Consumer Code.
Payment Terms
1. You must pay your bills by the 15^th of the month in the Gregorian calendar following the month in which they are due. If payment is not received until the 24^th of the relevant month, Safaricom may apply soft barring on your access and Use (suspending outgoing Calls, SMS and Data) and on the 30th apply hard barring (suspension of all outgoing and incoming calls, SMS and data services) if no payment is received.
2. You may make payment by cash, Mobile Money and/or bank transfer, as applicable and communicated by us.
3. You will have the option to pay your bill either in full or partially before the due date. You may also pay for the bills in advance and the credit amount will be netted off on your next month’s bill.
4. You will also be able to pay bills for other numbers (‘sponsored number’).
5. If we do not receive your timeous payment of any bill and/or have not received any objection (acceptable to Safaricom) to the billed amount, then we may:
  - Suspend your access to the Products and Services; and/or
  - Institute legal actions for the recovery of the debt.
  - May take any other necessary actions for the recovery of the debt.
6. We reserve the right to set off any sums owed by you under this Agreement against any Deposit under this Agreement or any other agreement with you.
7. You will be responsible for all the applicable charges for using the Products and Services whether the Use of the Product and Services occurred through you or someone else with or without your authority or knowledge.
SIM Cards and Mobile Numbers (MSISDN)
1. The MSISDN allocated to you will always remain the property of Safaricom and is issued to you together with the SIM Card which shall always remain the property of Safaricom.
2. If your SIM Card is lost, damaged, or stolen, you must immediately contact Safaricom by calling 700. Safaricom will then upon verification of the original registration and ownership of the SIM Card, block the SIM Card to prevent further Use of the Products and Services until the SIM Card has been replaced. Please be aware that the blocking of a SIM Card is dependent on several factors, which may be beyond our control. For this reason, we will not be held liable for any delays in such blocking.
3. You will be responsible for all charges up to the time of blocking the SIM Card by Safaricom.
4. Safaricom may charge you a reasonable administrative fee for replacing and delivering the replacement SIM Card. The replacement fee shall be available on our website at www.safaricom.et.
5. f Safaricom is forced to change or reassign your MSISDN to meet regulatory requirements or other legal requirements, we will attempt to notify you. However, Safaricom will not have any liability towards you.
6. Your MSISDN will always be identifiable if calling 991 or 112 (National Emergency Numbers) or any other designated emergency assistance number.
7. In the case where we have a facility/service which eliminates the presentation of your number (i.e., for calls other than emergency calls), Safaricom may charge you a reasonable tariff for such a facility which shall be displayed on our website at www.safaricom.et or in our retail centers.
8. For your own protection, you must keep confidential all personal identification or security numbers relating to your Use of the Products and Services. This applies to your SIM Card, MSISDN, and/or Equipment.
Number Selection/Reservation
1. Postpay services will have a specific number range determined by Safaricom.
2. You will be able to select and reserve a preferred number on this specific number range on USSD (*777#) subject to availability.
3. Safaricom will notify you through SMS if you have successfully reserved a number.
4. A number can only be reserved for 72 hours from receipt of the confirmation message from Safaricom. Within this period (72 hours), you must visit a Safaricom store to finish the number reservation process, confirm the Plan and pay applicable payments under this Agreement.
5. If you reserve the number but don’t secure it as shown under 11.4, the number reservation will no longer be valid.
6. Safaricom may also offer you the opportunity to select an easy-to-remember number (“Memorable Number”). However, please note that the Memorable Number will depend on the availability of the preferred number and there are different charges for each Memorable Number category. You can find out the charges for the Memorable Number you want from our website at www.safaricom.et. Memorable Numbers cannot be reserved. You must visit the Safaricom retail centres for this service.
Equipment
1. Ownership of any Equipment provided to you in connection with the Products and Services, will remain with us and may be transferred to you upon:
  1. payment of the full purchase in respect of the Equipment; and/or
  2. under such conditions as Safaricom may determine.
2. You will be responsible for any loss or damage to the Equipment from the point of delivery to you. We advise you to insure your Equipment against any loss, theft, or damage at the replacement value of the Equipment.
Your Responsibilities and Commitments
1. You agree to comply with all instructions that Safaricom may direct from time to time regarding the Use of the Products and Services.
2. You agree to abide by this Agreement and any laws that apply to you for the registration of your SIM card and Use of the Products and Services.
3. You will not Use the Products and Services for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of Ethiopia.
4. You will not sell the Products and Services without Safaricom’s permission in writing.
5. Safaricom may provide access to and/or offer the services of third parties such as Value-Added Services from time to time. Safaricom shall clearly communicate the terms and conditions which apply to the services. It is your responsibility to read and understand the terms of such services before you Use them. Safaricom will not in any way be responsible for any loss, nuisance, or damage that may be suffered by you concerning such services.
Migration
1. Prepay to Postpay migration is allowed through USSD (*777#) and any other channels that Safaricom will avail in the future.
2. Prepay to Postpay migration is however only allowed if you are an individual Prepay customer and not for numbers registered under a Hierarchy Account.
3. If you successfully migrated, you will receive a welcome SMS message or an email notification.
4. Safaricom reserves the right to migrate your Postpay Plan to Prepay when you fail to comply with your payment obligations under this Agreement.
Suspension and Deactivation of the service
1. Safaricom may suspend, restrict, or terminate the provision of some or all the Products and Services without informing you and without any liability under the following circumstances:
  1. If Safaricom becomes aware or has reason to believe that your Use of the Products and Services is unauthorized, unlawful, fraudulent, or contrary to these terms and conditions.
  2. if there has not been the Use of the Products and Services for a period of over one hundred and eighty (180) days.
  3. If you fail to pay your outstanding bills on time as provided under 9.5.
  4. If you notify us that your SIM Card has been lost or stolen.
  5. If you do anything (or allow anything to be done) which may, in Safaricom’s view, damage or affect the operation or security of the Products and Services; and/or
  6. or reasons beyond Safaricom’s control.
    Safaricom will, where possible, try to inform you that such action is or may be taken.
2. Upon suspension, deactivation of the services or termination of this Agreement, Safaricom shall refund the Deposit to you within 30 days of the month following suspension, deactivation and/or termination of the services.
3. Safaricom will not refund the Deposit to you where;
  1. You are in arrears with your payment obligations,
  2. The suspension or deactivation of the service results from unauthorized, unlawful, fraudulent Use or Use which is contrary to this Agreement.
4. Where your SIM Card has been deactivated permanently, any credit balance in your account will be forfeited.
5. Where Safaricom has suspended or restricted access to the Products and Services for any of the reasons under 15.1, any reconnection will be at Safaricom’s discretion, and a reconnection fee may be charged. Please visit our website at www.safaricom.et, our retail centers or call our Call Centre to find out about this service and applicable Tariffs.
6. Where Safaricom has suspended or restricted your access for failure to pay your outstanding bill, any reconnection request will only be entertained after you have paid your outstanding bill in full.
7. Following the deactivation of your SIM Card, Safaricom reserves the right to recycle the mobile number and make it available for sale to another customer. Safaricom will not be liable to you for the deactivated number.
8. Where you ask us to reserve your number such that it is not terminated for not being in Use, such number can only be reserved for up to twelve (12) months from the date of notification. Thereafter, it will be terminated after one hundred and eighty (180) days of no activity or no notice to further reserve the number.
Right of Assignment
1. You may not assign, transfer, or delegate, or purport to assign, transfer or delegate, any of your rights or obligations under this Agreement without our prior written consent, which shall not be unreasonably withheld. However, you will be required to furnish Safaricom with all documents, payments, and discharges necessary to effect the transfer. In cases of transmission upon death and/or liquidation, we may require proof of heirship or appointment as liquidator to effect any such transmission.
2. We may, however, transfer, assign or delegate any or all our rights under this Agreement to any third party including our subsidiaries or associated companies.
Law and Dispute Resolution
1. This Agreement is subject to and governed by the laws of Ethiopia.
2. Safaricom, aims to resolve your complaints as soon as practically possible to give you a better customer experience as our valued customer. In this regard, Safaricom will endeavour to respond to complaints promptly and give feedback to you within seven (7) working days.
3. For a detailed process on how we will handle your complaint, please check our Consumer Code accessible on our webpage at www.safaricom.et and in printed paper format within a reasonable time upon receiving your request. We will also display must-know consumer rights, regarding Products and Services in our retail centers.
4. All disputes which cannot be mutually settled between us will be referred to the Regulatory Authority in line with the applicable law.
Notices
1. Any notice required to be given to us will be deemed to have been given if posted by registered mail or delivered by hand or courier against a signature of our employee authorized to receive such notice. Notices must be sent through This email address is being protected from spambots. You need JavaScript enabled to view it. or to the Safaricom Head Office.
2. We will give notice by SMS, or by registered email.
General
1. We reserve the right to change this Agreement, charges, and/or terms and conditions relevant to the Products and Services and will inform you about any such changes within a reasonable time, by publishing the same on our website at www.safaricom.et or in any other relevant way available to us. You are advised to keep checking our website for any changes to the Products and Services and your continued Use of the Products and Services shall be understood to be your acceptance of such changes.
2. If there are any differences between the printed version of this Agreement and the online version available on Safaricom’s website at www.safaricom.et the online version will apply.
3. The Products and Services which you Use may have specific terms and conditions published on our website, such specific terms and conditions will form part of these terms and conditions. If there is any difference between these terms and conditions and any product-specific terms and conditions, then the product-specific terms and conditions will apply to clarify the difference.
4. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons. We shall also only process your information in accordance with the law. How Safaricom processes your personal information is detailed fully in our Privacy Policy provided in our Consumer Code, which is on Safaricom’s website at www.safaricom.et.
5. Safaricom will not be liable for any loss or damage (including indirect loss) relating to the Products and Services, except for any liability accepted by law.
6. If any term or condition of this Agreement is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.
7. Failure by either Safaricom or you to enforce any rights under this Agreement will be without prejudice to any available legal remedies.
8. Our mutual obligations under this Agreement will be suspended for thirty (30) days if same are impossible to perform due to circumstances beyond our reasonable control which shall include, but not be limited to, acts of God, acts of government or regulatory authority, war, riot, terrorist acts, epidemics, or civil commotion. If such delay or failure continues for more than thirty (30) days, then either of us may terminate this Agreement with immediate effect by notice in writing to the other. Upon such termination, all amounts owed by you shall immediately become due and payable.

TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA OUT OF BUNDLE TARIFFS

These terms and Conditions apply to the Safaricom Out of Bundle Tariff services (hereafter “the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.
For the purposes of these terms and conditions:

Definitions
1. “Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data, and SMS usage by you in the absence of the Voice, Data, and SMS Package. The term “Out of Bundle” shall be construed accordingly.
2. “In-Bundle Usage” means any voice calls, data usage and SMS by you within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
3. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number
4. “On-Net Off-Peak Calling Tariff” means a Preferential Rate charged by Safaricom for On-Net Calls during Off-Peak Hours.
5. “Off-Net Calls means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia.
6. “Off-Peak Hours” means a period that starts at 9:00 pm in the evening and ends at 6:00 am in the morning, every day.
7. “Peak Hours”means a period in not included in the Off-Peak Hours.
8. “Preferential Rate(s)”means special or in-bundle tariff rates applicable for the Services.
9. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
10. “Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the products and services as varied from time to time.
11. “Tariff Guide”means a guidance catalog of products and services and charges as published from time to time.
Eligibility
The Service is available to you if you are a Prepay and/or Postpaid customer of Safaricom.

The Service

The service allows You to make calls, access data and send SMSs when You don’t have an active voice, data, or SMS Package but you have airtime balance

The Out of Bundle Usage Tariff shall be as follows:

Out of Bundle Services

Tariff (ETB)

Peak Hours	Off-Peak Hours

On-Net Voice

0.60

0.42

Off-Net Voice

0.60

On-Net SMS

0.144

Off-Net SMS

0.144

Data/MB

0.12

The Service will not be available to you if you are roaming or making international calls. Applicable roaming and international calling Tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
International Roaming may be more expensive compared to your local Safaricom tariffs. You shall be charged different rates for making calls, sending SMS, or using data while you use the Service. Please check the rates applicable to your intended destination(s) available on our website.
When you make an international call, you will be charged the applicable rate as indicated in our Tariff Guide available on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.

Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Post Pay Terms and Conditions and other product-specific prepay terms and conditions.
2. All general provisions applicable to Prepay and Post Pay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA OUT OF BUNDLE MANAGEMENT AND THRESHOLD ALERTS SERVICE TERMS AND CONDITIONS

Welcome to Safaricom.
These terms and conditions govern and provide information on the use of Out of Bundle Management and Threshold Alerts (the “Service (s)”) and constitute an agreement between You and Safaricom. By using the Service, You acknowledge and confirm that You have read, understood, and accepted the terms and conditions set out herein.

Definition
1. “In-bundle Rate (s)” means preferential rates that are applied to Safaricom packages.
2. “Out Of Bundle Management” or the “Service” means the service that allows You to use your airtime to access data services with Out of Bundle Rates.
3. “Out of Bundle (OOB) Rates” means a rate charged when You do not have an In-bundle Rate for data packages as per the Safaricom Tariff Guide.
4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
5. “Tariff Guide” means a guidance catalogue of products and services and charges as published from time to time by Safaricom.
6. “Threshold Alerts” or “Alerts” means a service whereby You are notified of the depletion of your data packages as soon as You reach your allocated data consumption, advising You to purchase a package or use airtime to access the internet.
7. “USSD (Unstructured Supplementary Service Data)” means Safaricom’s interactive menu on the customer’s device which can be accessed by dialing the short code notified to the customer by Safaricom.
Eligibility
The Service is available to all Safaricom customers upon activation of your SIM card.
Activation and Usage of the Service
1. This Service is deactivated by default; You must activate it through USSD by dialling *777# and following the prompts provided below.
  - select “Internet and SMS”
  - select “Manage internet”
  - select the “activate option”.
2. You can choose to deactivate the Service through USSD (*777#), the change will take effect immediately.
3. You can activate and deactivate the Service as many times as You wish.
4. If You don’t activate the Service, You will not be able to use your airtime to access data services.
5. When You choose the “buy package option”, You will be charged the applicable In-bundle Rates and when You browse using airtime, You will be charged OOB rates in line with the Safaricom Tariff Guide, which is available on our website at www.safaricom.et.
Threshold Alerts
1. The Threshold Alert service is not active by default thus You must opt-in through USSD by dialling *777# and following the prompts provided below.
  - select “Internet and SMS”
  - select “Manage internet”
  - select the “Out of Bundle Alert”
  - select the “Opt-in” option
2. If You have successfully opted-in, You will receive a notification to “Buy Package” or “Browse using airtime” where You have depleted your data packages.
3. If You do not select the "Buy Package" or "Browse using airtime" option when prompted, your browsing or internet session will be terminated. You will be notified once every twenty-four (24) hours to "Buy Package" or "Browse using airtime" until You make a choice or opt-out of receiving Alerts.
4. If You chose the “browse using airtime option”, You will receive a notification of utilization every time You have used ten (10) birr of your airtime.
5. In relation to the “buy package option”, threshold notification will be sent to You upon reaching 1000MB, 100MB, 50MB, 10MB and 0MB: such demarcations may be amended or changed by Safaricom from time to time without prior notice to You.
6. You will not receive threshold notifications if You are using unlimited data packages.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay and Postpay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Postpay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay and Postpay Terms and Conditions shall apply to these Terms and Conditions.
3. All data-specific Terms and Conditions shall apply to these Terms and Conditions.
4. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TERMS AND CONDITIONS FOR SAFARICOM TELECOMMUNICATIONS ETHIOPIA 4G BUSINESS INTERNET POSTPAID SERVICE FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of 4G Business Internet postpaid Service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service.
By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these Terms and Conditions:
1. “Customer Premise(s) Equipment (“CPE”)” means telecommunication equipment that is used to access the internet or access services on a Safaricom network, whether directly or indirectly connected to the network
2. “Connection Charge” means the once-off fee paid by You for the activation of a SIM Card to Use the Products and Services as set out in the Tariff Guide.
3. “Enterprise Base Tariff”means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise customer for making voice calls, sending SMS messages, or browsing the web without purchasing a bundle.
4. “MiFi Device” or “Device” means a portable wireless router that acts as a mobile hotspot for other devices such as a smartphone, computer, tablet, etc.
5. “Package(s)” means the Postpaid 4G Business Internet Package offered by Safaricom.
6. “Safaricom” “we” or “us” means Safaricom Telecommunications Ethiopia PLC.
7. “Data SIM card” means a Safaricom SIM Card which You can only use to access the 4G Internet service.
Eligibility
1. The Service will be available to all new and existing Safaricom Postpaid Enterprise customers
2. You must have an active Data SIM card to use the Service
3. You shall be required to register the Data SIM card and to go through the Know Your Customer (KYC) vetting process in line with the SIM Card Registration Directive.
The Service
1. The Service allows You to access the internet within Safaricom’s 4G coverage areas using any 4G enabled Devices. It also enables You to hot spot other devices.
2. Safaricom will advise You on which areas it currently has coverage upon Your purchase of the Service and will also provide an update at Your request as it expands its coverage on our retail stores and website.
3. You can be assigned as many Data SIM cards based on the set limits per customer segmentation as determined by Safaricom at its sole discretion.
4. Information about the Service is available on our website (www.safaricom.et), at Safaricom or retail/dealer shops. Safaricom might change the prices, and we will inform You on our website or at retail/ dealer shops if we do so.
5. Restrictions
  1. You will not be able to make voice calls and send SMS with the Data SIM card. However, You can receive voice calls and SMS through it.
  2. You cannot access the Service when roaming
Welcome Offer
1. The Data SIM card may come with a welcome offer determined by Safaricom, however, please note that we may discontinue our welcome offer at any time at our discretion.
2. The welcome offer is a one-off (non-recurring) offer.
3. The welcome offer will carry a validity period of thirty (30) days and will not roll over to the next month.
4. The welcome offer is non-transferable and cannot be used for roaming.
How to Join and Use the Service
1. You shall submit a written request for the Service and indicate the number of SIM cards and Packages that shall be allocated to each Data SIM card.
2. The Service shall be automatically activated at the time of onboarding and upon successful registration of the SIM cards on the Safaricom network.
3. You shall be required to pay for Connection Charge and the Package.
4. Activated SIM cards will be delivered to You through the sales agent or availed for collection from retail stores or at our enterprise partner’s or distributor’s stores.
5. Once payment is made, the Service shall be activated on the Data SIM cards.
6. You may provide a primary number at the time of onboarding of the Service which will be connected to the Data SIM card. The primary number will enable You to query Package balances bought by You and/or buy a different data package(s) for the Data SIM card.
7. The primary number shall receive Package utilization notification through SMS.
8. Key Contact person
  1. You shall designate a key contact person to receive notifications regarding the activation of SIM cards or other service-related inquiries, such as bill reminders. These notifications may be sent via email and/or SMS.
  2. The key contact person can be changed/replaced by You at any time at Safaricom shops or assigned dealer shops upon verification of SIM card ownership. Changes made to the key contact person will take effect immediately.
  3. The primary number can be changed/replaced by the key contact person at any time via the USSD menu, at Safaricom shops or assigned dealer shops upon verification of SIM ownership. Changes made to the primary number will take effect immediately.
  4. If key contact person re-assigns a different primary number via the USSD menu, Package utilization notification will be sent to the other number assigned. Safaricom will not be liable for any changes made on USSD.
  5. For auto-renewal/recurring/ purchases, the key contact person can change the SIM card list or the Package by sending written instructions to Safaricom and indicating the change required. Changes will be effected on the first day of next month.
  6. If You don't provide written instructions for any changes regarding Packages, You will be fully liable for any costs incurred from the Service. Any instruction of Your key contact person fully presumed to represent the instructions and interests of You.
Postpaid 4G Business Internet Packages
1. The Package shall be monthly auto-renewal (recurring), and resources associated with the Package will be issued at the beginning of the month.
2. Package resources shall have a monthly validity period (i.e., 28, 29, 30 or 31 days) according to the Gregorian Calendar as applicable) and they do not roll over to the next month. Any unutilized package resource will be automatically exhausted after the elapse of the validity period.
3. Safaricom shall notify You at 10MB, 50MB,1000MB, and 5000MB Package utilization and upon exhaustion of Package. The Usage thresholds may be amended or changed by Safaricom from time to time without prior notice to You.
4. You cannot transfer the Package to another SIM card.
5. The Data SIM card can only have one 4G Business Internet Package at any given period.
6. Multiple Package subscriptions shall not be allowed. You shall be required to unsubscribe from Your existing Package to subscribe to a new one.
7. If You exhaust Your Package before the end of the subscription period, You can buy any of the available Packages against the set credit limit.
MIFI Device, CPE and the 4G Business Internet SIM Card
1. You can use the Data SIM card in MIFI Devices, routers, POS devices, ATMs, GPS trackers, sensors or any device that has a SIM slot.
2. You can buy the enabling devices (MiFi or CPE) and/or the Data SIM card from all available EBU channels including Safaricom shops, Safaricom Dealer stores and the Enterprise business shop (at HQ). Purchase of the MiFi devices or CPEs shall be upfront.
3. Safaricom Devices (WIFI and CPE) will be locked to the Safaricom network, meaning that they cannot be used on any other network.
4. The Device (s) shall be subject to the warranty provided by the manufacturer. Safaricom will support Your warranty claim in line with the manufacturer’s warranty terms and conditions
5. Safaricom shall however not support any out of warranty claims other than those provided by the manufacturer.
Payment Terms and billing
1. Payment for the usage of the Service shall be on a monthly basis.
2. If You subscribe to the Service at any time after the first day of the month, the charges for that month will be adjusted proportionally.
3. Unless otherwise specified by us:
  1. You may be required to pay a deposit for the Service in line with our credit policy. The amount of the deposit and how it shall be paid will be communicated to You at the point of sale. Deposit shall be billed and be payable immediately upon Your acceptance of the Customer Service Application Form for Use of the Products and Services
  2. Deposit and Connection Charges shall be billed and be payable immediately upon Your acceptance of the Customer Service Application Form for Use of the Products and Services
  3. Monthly Subscription Charges shall be billed and payable monthly.
  4. Usage charges in respect of the Products and Services shall be billed monthly in arrears, in accordance with the Safaricom Tariff Guide.
4. Bills shall be available in either paper or digital format in Amharic and in English. We may provide translation in one or more official regional working languages of Ethiopia as requested
5. Bills shall be paid by You within thirty (30) days from the date of issuance thereof by Safaricom.
6. Upon Your request Safaricom shall provide You with a detailed billing statement, showing You the description of the charges which You have been billed for. Billing queries shall be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. or via the Enterprise USSD channel.
7. Any exceptions or objections to the charges must be advised to This email address is being protected from spambots. You need JavaScript enabled to view it.. If we do not receive exceptions or objections from You within five (5) working days from the billing date, then the bill amount shall be deemed to be correct
8. You may make payment by cash, cheque, mobile money and/or bank transfer as applicable or any other channel and communicated by us. All cheques should be drawn in favor of: Safaricom Telecommunications Ethiopia PLC.
9. If we do not receive Your timeous payment of any bill and/or have not received any objection to the billed amount, then we may:
  - suspend Your access to the products and services.
  - charge interest on the unpaid amount at a rate of the maximum lending interest rate charged by the Civil Code of Ethiopia from time to time.
  - institute actions such as instituting debt recovery proceedings for the recovery of the debt; and/or
  - hold all cost incurred by Safaricom in recovering any outstanding payments from You to Your account until we receive payment in full.
10. If Your number has been suspended due to non-payment, then next month Packages shall not be allocated. Once payment is made and Your account regularized, then the normal allocation of Packages shall continue.
11. We reserve the right to set off any sums owed by You under this Agreement against any deposit under this Agreement or any other agreement with You.
12. You will be responsible for all the applicable charges for using the Products and Services whether the Use of the Product and Services occurred through You or someone else with or without Your authority or knowledge.
13. Safaricom may impose monetary limits on the maximum value of the total charges You may incur in relation to the Services provided by Safaricom during any billing period. Should You exceed such maximum value then Safaricom may suspend the Services to You until the value of such maximum amount as well as any other charges that may be due, have been paid in full.
Upgrade/downgrading of Packages
1. You can upgrade and downgrade Your Packages through written communication to Safaricom through the account manager as well as letters through our retail shops.
2. Upgrading of Packages shall only be done after You have paid any outstanding bills for the respective month.
3. The upgrade or downgrade will be implemented at the beginning of the next billing cycle
Suspension of the Service
1. Safaricom may suspend the Service
  - upon receipt of a lawful instruction from a relevant Authority and/or otherwise to comply with applicable laws; and
  - During maintenance, modification, repair, and testing of the Safaricom network in order to protect the network's functionality, security, and integrity. Safaricom will make reasonable efforts to notify You of these suspensions in advance but may be unable to do so in emergency situations.
2. If You fail to pay Your bill within thirty (30) days after its issuance the Service will be suspended. You will not be able to use these resources until You clear all outstanding bills.
Service deactivation/termination
You may terminate the service as follows
1. By communicating to Safaricom in writing through Your account manager or visiting a Safaricom shop.
2. Upon termination of the Service, You shall be allowed to consume any unutilized Packages for the remaining part of the month if the resources are still valid (i.e., not expired).
  You shall be required to settle any outstanding payment at the time of termination. Safaricom reserves the right to settle the outstanding payment from Your deposit.
Out of Bundle (OOB) Usage
1. If You exhaust the Package and continue accessing the internet without purchasing an additional Package or when Your Package expires, Out of bundle (OOB) rates shall automatically apply up to the credit limit.
2. To manage Your data usage, You may deactivate OOB usage at the time of onboarding or at any time through USSD
3. The Enterprise Base Tariff will be available on our website at www.safaricom.et, in retail stores and at Distributor’s stores.
Restrictions on Access to and Use of the Service
1. You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time.
2. You must neither use the Service in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so.
3. You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom. You must not permit, facilitate, or condone any other person conducting any of the prohibited activities in this clause, whether using Your Equipment or otherwise.
Privacy
1. Safaricom ensures the minimum legally protected personal information collected on the basis of necessity based on the KYC processes
2. How Safaricom processes Your personal information is detailed fully in the Privacy Policy available on our website at www.safaricom.et.
Extension of postpaid Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Postpaid Terms and Conditions.
2. All general provisions applicable to postpaid Services under the Postpaid Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA MEGA LONG VALIDITY DATA PACKAGE TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of Mega Long Validity Data Packages (“the Package (s)”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Package(s). By using the Package(s), it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Package” means the Mega Long Validity Data Package of 200 GB and 500GB data as well as other mega packages provided by Safaricom from time to time that enables You to access the internet at Preferential Rates.
2. “Preferential Rate” means discounted rates applicable for the Service.
3. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to prepay Enterprise Customers.
How to access and use the Package
1. The Package is a big data offer that allows You to use data for a long period of time at a Preferential Rate.
2. You can purchase the Package at any time by dialing the USSD code *777#.
3. You can purchase more than one Mega Long Validity Package at a time.
4. The Package is available for purchase for self and may also be purchased for another Safaricom Customer as a gift.
5. The Package can be purchased only on a once-off basis.
6. The 200GB data Package shall be valid for ninety (90) days from the date of purchase, after which it will expire.
7. Unused Packages will roll over the validity period of ninety (90) days only if You buy an additional 200 GB Package before the existing 200 GB Package expires. When a new Package is purchased, You may carry over your old Packages for the next ninety (90) days, after which the old Package will expire.
8. The 500GB data package shall be valid for one hundred eighty (180) days from the date of purchase, after which it will expire.
9. Unused Packages will roll over the validity period of one hundred and eighty (180) days only if You buy an additional 500 GB Package before the existing 500 GB Package expires. When a new Package is purchased, You may carry over your old Packages for the next one hundred eighty (180) days, after which the old Package will expire.
10. If the Package is depleted before the elapse of the validity period, data consumption prioritization will be based on the available packages in your account. Where You do not have other packages available and continue accessing the internet without purchasing an additional package, then consumption will be charged to your airtime account.
11. You will be notified of your Packages consumption upon utilizing 50%, 75% and 100% of your Package.
12. You can check your Package balance by dialing *704#.
13. If You simultaneously have multiple packages, the package with the shortest validity period will take precedence of consumption.
14. The details of the Package shall be available on our website, in retail stores and upon enquiry to the Safaricom Call Centre (700).
15. Safaricom reserves the right to amend the offers upon notice on our website, retail, or any other channels.
Restrictions
1. The Packages are not transferable.
2. The Packages cannot be used while roaming, roaming rates will apply for data used while abroad.
3. Safaricom reserves the right to change or alter the terms of use and applicability of the Packages and will notify You, when possible, on Safaricom’s website at www.safaricom.et.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www.safaricom.et.
2. All general provisions applicable to Mobile Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA USSD SERVICE FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of the Enterprise USSD Service (“the Service”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out in this document.

Definitions
For the purposes of these Terms and Conditions:
1. “Enterprise Customer” or “Customer” for “You” means the Enterprise Customer who procures the USSD Service from Safaricom.
2. “End-users” means Safaricom customers who access and use the Enterprise customers’ USSD service from their mobile phones.
3. “Know Your Customer (“KYC”)" means an Enterprise Customer identification procedure where an Enterprise Customer’s personal information, such as name, address, and proof of identity is collected to assess the Customer’s risk and financial profile prior to offering a service to the Enterprise Customer.
4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC, a company incorporated in the Federal Democratic Republic of Ethiopia and licensed to provide telecommunication services.
5. “Short Code” means a short numeric code allocated by Safaricom or another telecommunications service provider through which the Service will be provided.
6. “Unstructured Supplementary Service Data (“USSD”)” means an interactive communication protocol used by mobile phones to communicate with a telecom operator's computer system by dialing the short code designated by a telecommunications operator.
7. “Service (“USSD Service”)” means a service that enables You to provide content to End-users through their mobile phones in real time. End-Users interact with your services directly from their mobile phones by making selections from various menus on the USSD. All USSD codes start with * and end with #. Example *101#
8. “Successful USSD event” means a successful transaction that is performed by End-users on the USSD menu as determined by Safaricom in its sole discretion.
Eligibility
1. The Service will be available to all new and existing Safaricom Prepay and Post-pay Enterprise Customers.
2. Enterprise Customers should have Short Code to use the USSD Service.
3. Short Codes may be allocated by Safaricom or any other licensed telecommunications service provider .
4. For Short Codes not allocated by Safaricom, You shall provide proof of allocation in the form of a confirmation letter from the respective telecommunications operator that You have been allocated the number and are using the Service.
The Service
1. USSD Service can be delivered in English, Amharic, and in one of the official regional working languages in the Federal Democratic Republic of Ethiopia.
2. The Service will be offered on a Post-pay basis only.
3. The Service will be provided or is available in areas where Safaricom has network coverage. Safaricom will provide information on its network coverage upon request.
4. Information about the Service and applicable charges are available on the service application form, on our website at www.safaricom.et, our social media pages, and at our retail stores.
5. One Successful USSD event is equivalent to a single successful transaction that is accomplished after dialing the USSD Short Code.
6. You will be charged based on the number of Successful USSD events accomplished by your End-users. A successful USSD event shall be accomplished where End-users remain on the USSD page and perform active operations until the configured session time expires.
7. One successful event shall last up to 180 seconds (3 minutes).
8. If End-users dial the USSD Short Code and remain inactive(idle) for 60(sixty) seconds or more, their USSD sessions will automatically time out.
9. You will not be charged if:
  1. your End-users remain inactive on the USSD Short Code.
  2. your End-users transaction’s is failed or for unsuccessful event(s).
10. The USSD Service will be automatically renewed every month unless the Enterprise Customer has requested the termination by written instructions or terminated by Safaricom in accordance with Article 11 of this terms and conditions.
11. In the event that You wish to send a confirmation message via bulk SMS following the completion of a USSD transaction, You are required to subscribe to the bulk SMS service. The bulk SMS service Terms and Conditions, and bulk SMS service tariff that is available on the service application form and on www.safaricom.et shall apply.
Joining and Usage of the Service
1. In order to get the Service, You must complete the USSD Service application form available in our retail stores and include all the requirements.
2. You shall be required to undergo a KYC assessment at the time of onboarding. All KYC documentation should be submitted as per the Safaricom Enterprise Customer segmentation requirement which will be communicated to You during the onboarding.
3. Once Safaricom is satisfied that You have met all requirements, the Service will be activated.
4. Once the USSD Short Code is activated for the Service, You may integrate it with the USSD application as follows,
  1. if You have the USSD application, You will be able to integrate your USSD application into the Safaricom USSD platform and build the menu configuration by yourself or
  2. if You don’t have the USSD application, Safaricom will support You in building the USSD menu configuration as per your specification.
  3. The set up/connection fee indicated in the Service application form shall apply for both options.
Credit Limit
You are expected to provide a maximum number of Successful USSD events You anticipate to utilize per month. Safaricom Ethiopia will send out a notification to You when You reach your maximum credit limit. The Service will not be discontinued even if You have reached the maximum credit limit allocated to You. Safaricom’s credit terms and conditions shall apply.
Applicable Service Charges
1. The applicable charges for use of the Service are outlined in the service application form and shall also be available on our website at www.safaricom.et. These fees include a one-off Connection/Set-up fee which you need to pay to Safaricom to set up the USSD account for the first time.
2. As a Post-pay customer, You may be required to provide a usage deposit which will be equivalent to the expected event usage You wish to consume during the month multiplied by the USSD event-based charging rate. However, Safaricom reserves an exclusive right to introduce a different credit facility requirement to You based on its own internal policy.
3. Each Successful USSD event-based transaction performed by your End-users shall billed monthly in line with the rate reflected in the application form.
4. Monthly USSD usage fee: You must pay for the USSD usage fee in accordance with Safaricom’s USSD tariffs stated on the above service application form.
5. Re-connection fee – this fee is charged for reconnection of the Service when the Service has been suspended due to non-payment.
Billing and Service Payment Terms
1. You shall be billed monthly in arrears for the Service based on your End-user’s consumption by calculating the total number of successful USSD events End-users have utilized during the month. Upon request, You will receive the itemized bill that summarized the usage during the relevant month.
2. You shall pay within thirty (30) days from the date of issue by Safaricom.
3. All payments shall be made by using a bank deposit/transfer to a Safaricom designated account or cash payment at Safaricom retail store.
4. Once payment is done, You shall send a scanned receipt of the payment to your dedicated Safaricom Account Manager to proceed with the service activation or service renewal.
5. If You fail to pay your monthly service charge within thirty (30) days of receipt of the invoice, the Service will be suspended until Safaricom receives payment in full.
6. Enterprise Customers who do not pay their bills before the thirty (30) days will not have the Service renewed.
7. Safaricom shall not re-connect the Service until the amount due and payable is settled and a reconnection fee under this Article 7 is paid.
Restrictions
1. You should only use the USSD Service for authorized purposes.
2. You shall adhere and ensure adherence of your End-users to all legal requirements applicable to the use of the Service.
3. The use of the Service including any information displayed on the USSD menu shall comply with the following minimum requirements prescribed in the applicable law, including but not limited to the Advertisement Proclamation No. 759/2012 and the Value-Added Services License Directive No. 3/2011. The information content shall:
  - not be contrary to public moral, religious and other societal virtues.
  - be free from misleading, unfair, inflammatory, discriminatory, harassing, demeaning, racial, ethnic, or religious slurs, or degrading statements against any particular individual or group(s).
  - respect the society and not infringe on the legitimate interests of End-users.
  - describe the true nature, use, quality and other similar information of the product or service intended to be promoted.
  - not undermine the goods and/or services of other persons/businesses, and to fully comply with the Ethiopian Trade Competition and Consumer Protection Proclamation No.813/2013 as well as other competition and antitrust related regulations as they may be amended or replaced from time to time.
  - protect the dignity and interests of the country.
  - respect professional code of conduct as per Advertisement Proclamation No.759/2012.
  - Not encourage hatred, violence, or discrimination.
  - not clash with religious or freedom of political convictions.
  - not be inappropriate for children or persons under eighteen (18) years of age.
  - not violate equality and rights of nations, nationalities, and people’s identity.
  - not induce or promote disharmony or discrimination, superiority or inferiority based on gender, marital status, national origin, religion, language, age, or disability.
  - not contravene people's security, peace, health, education, or morals.
  - not encourage the commission of crimes or offenses or inciting the consumption of banned substances.
  - not undermine the respect for human dignity.
  - not contain image, speech or comparisons that violates the dignity, liberty, or equality of mankind in relation to language, gender, race, nation, nationality, profession, religion, belief, political or social status.
  - not violate the rules of good behavior or human dignity of individuals, nations, nationalities, or peoples, and defames the reputation of an organization.
  - not undermine the national or regional state’s flag, emblem, national anthem, or currency.
  - not undermine the dignity or emotional feeling of a physically disabled person or a person living with HIV/AIDS or suffering from other diseases.
  - not instigate chaos, violence, terror, conflict or fear among people.
  - not instigate an action that could endanger the physical or mental health and security of the people.
  - not include an obscene message or similar presentation.
4. Safaricom shall immediately take appropriate actions to protect its rights and/or mitigate the risks to the Company (Safaricom) including termination of this Service in the event the above provisions are not complied with.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law. How Safaricom Ethiopia processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom’s website at www.safaricom.et. and/or available in our retail stores upon request.
Liability and Indemnity
1. You will be liable for contractual, tortious, criminal, civil and any other legal liabilities, including but not limited to complaints from End-users which may arise as a result of your failure to obtain or improperly obtained consent from your End-users.
2. You will bear full legal and/or contractual liabilities including but not limited to, tortious, criminal, and civil or any action brought against Safaricom in relation to your acts and omissions arising out of your use of the Service including Your failure to comply with applicable law as outlined under Article 7.
3. You will also be responsible for handling any complaints brought against Safaricom from End-Users regarding the information content on USSD menu.
4. You agree to compensate and hold Safaricom harmless against any loss, liability, expense, or damage of whatever nature suffered or incurred regarding your use of the Service including but not limited to use of the Service contrary to these Terms and Conditions, applicable law and any:
  1. fraud or fraudulent misrepresentation.
  2. any wrongful act or omission of, or crime committed by You or your representative whilst using the Service.
  3. any unauthorized disclosure, misuse or misappropriation of confidential information or Safaricom Materials.
Service Suspension and Termination
1. Termination by the Enterprise Customer: The Enterprise Customer may terminate the Service where Safaricom breaches a material provision of these Terms and Conditions which is capable of being remedied and fails to remedy the breach within 30 days of receipt of the formal notice from the Enterprise Customer.
2. Termination or Suspension by Safaricom: Safaricom shall have the right, upon written notice, to immediately terminate or suspend the delivery of the Services (without liability) in the event that the Enterprise Customer breaches a material term of these Terms and condition as outlined below :
  - The Enterprise Customer violates any law, rule, regulation, or policy of any government authority related to the Service or the Enterprise Customer’s use thereof.
  - The Enterprise Customer engages in conduct that has caused or may cause material damage to Safaricom’s equipment, network or third parties.
  - Any bankruptcy, insolvency, administration, liquidation, receivership or winding up proceedings are commenced against the Enterprise Customer.
  - If the Enterprise Customer fails to pay the bills within 30(thirty) days from the date of issue
  - In the event Safaricom receives any direction, notification, or instruction from any governmental authority to suspend or terminate the provision of the Service to the Enterprise Customer.
3. Termination by either party for convenience: Either party may at its discretion, terminate the Service, with at least one (1) month notice to the other party.
4. Consequences of Termination: Upon termination of the Service, the Enterprise Customer shall immediately stop using the Service. Termination of the Service for whatever reason shall not prevent Safaricom from requiring payment for Services already provided to Your/ Your End-users rendered at the time of termination or either party from exercising any rights it has under the Terms and conditions or in law .
General
1. We reserve the right to change this Agreement, charges, and/or terms and conditions relevant to the Services and will inform you about any such changes within a reasonable time, by publishing the same on our website at www.safaricom.et or in any other relevant way available to us. You are advised to keep checking our website for any changes to the Services and your continued Use of the Services shall be understood to be your acceptance of such changes.
2. If there are any differences between the printed version of this Agreement and the online version available on Safaricom’s website at www.safaricom.et, the online version will apply.

SAFARICOM ETHIOPIA CONTENT PACKAGES TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of Content Packages (“the Package(s)”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Package(s). By using the Package(s), it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Content Package(s)” or “Package(s)” means the YouTube and/or TikTok Packages of 1 GB and 4 GB data and other packages that may be made available in the future that enable You to access YouTube and/or TikTok contents at Preferential Rates.
2. “Preferential Rate” means discounted rates applicable for the Service.
3. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to prepay Enterprise Customers.
How to access and use the Package
1. The Customer can use the Package(s) on any device.
2. The Package(s) is a data offer that allows You to use data to access YouTube or TikTok platforms depending on the Package(s) You purchase.
3. You can purchase the Package(s) at any time by dialing the USSD code *777#.
4. You can purchase more than one Package at a time.
5. The Package(s) is available for purchase for self and may also be purchased for another Safaricom customer as a gift.
6. The Package(s) can be purchased on a once-off basis only.
7. The Packages shall be accessible while browsing on the Safaricom Network without any VPN tools or internet censorship circumvention tools.
8. You-Tube Packages and TikTok Packages are separate products. You-Tube Packages only apply to access YouTube content, and TikTok Packages only apply to access Tik-Tok content. If you want to access both YouTube and TikTok at the preferential rate, you must purchase both YouTube and TikTok Packages. The Package shall take priority whenever You access content on the selected/eligible platform (both on the application and on the webpage).
9. TikTok package will only be depleted for the usage of TikTok on the Safaricom network through the relevant application (TikTok application and TikTok Webpage).
10. YouTube package will only be depleted for the usage of YouTube on the Safaricom network through the relevant application (YouTube application and YouTube Webpage).
11. YouTube Packages shall be valid for twenty-four (24) hours from the time of purchase, after which it will expire.
12. TikTok Packages shall be valid for twenty-four (24) hours from the time of purchase, after which it will expire.
13. Should you exhaust your Package You can top up your account by dialing *777# and purchasing your preferred Content Package(s).
14. If the Package is depleted before the end of the validity period, data consumption prioritization will be based on the available packages in your account. Where You do not have other packages available and continue accessing the internet without purchasing an additional package, then consumption will be charged to your airtime account.
15. You will be notified of the consumption of your Packages upon utilizing 50%, 75% and 100% of your Package.
16. You can check your Package(s) balance by dialing *704#.
17. If You simultaneously have multiple packages, the package with the shortest validity period will take precedence of consumption.
18. The details of the Package shall be available on our website, in retail stores and upon enquiry to the Safaricom Call Centre (755).
Other terms of use
1. The Packages are not transferable.
2. The Packages cannot be used while roaming.
3. Safaricom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the standard applications or webpages. Furthermore, Safaricom shall not be held liable for any damages or loss whatsoever arising that You may suffer as a result of You using the platform or application.
4. Safaricom is not liable for any third-party content and/or advertisement that might appear while You are using the Service.
5. The Package cannot be tethered for use on other devices. Safaricom reserves the right, at its sole discretion and at any time, to amend the Package categories (contents) as well as validity periods according to their identifiable data usage.
6. Safaricom reserves the right to change or alter the terms of use and applicability of the Packages and will notify You ahead, when possible, on Safaricom’s website at www.safaricom.et.
7. Safaricom reserves the right, at its sole discretion and at any time to amend the Package categories (contents) as well as validity periods according to their identifiable data usage.
8. Safaricom retains the right to immediately and without notice cancel the Service if the Service is deemed or becomes illegal or is subject to regulatory restrictions.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www.safaricom.et.
2. All general provisions applicable to Mobile Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via Safaricom’s website at www.safaricom.et and at Safaricom’s discretion through media advertisements and will be effective immediately or at the date referred in such notifications.

SAFARICOM ETHIOPIA PREPAY ENTERPRISE TWENTY-FOUR (24) HOURS UNLIMITED VOICE AND DATA PACKAGE PROMOTION TERMS AND CONDITIONS

Welcome to Safaricom.
The following terms and conditions apply to the Safaricom Twenty-Four (24) Hours Unlimited Package Promotion (“The Promotion”). By participating in this Promotion, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “24 Hours Unlimited Package or Promotion” means the promotion that allows You to access unlimited internet and make unlimited On-net calls for 24 hours from subscription/purchase.
2. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, embassies, and non-governmental Organizations.
3. “On-net Call” means a call made from a Safaricom number to another Safaricom number.
4. “Off-net Call” means a call made from a Safaricom Number to another telecom operator’s number and vice versa.
5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
6. “USSD (Unstructured Supplementary Service Data)” means Safaricom’s interactive menu which can be accessed by the Customer by dialing the short code designated by Safaricom for the Promotion.
Eligibility
The Promotion is available to all Safaricom Prepay Enterprise Customers.
Promotion Period
1. The Promotion shall commence on August 2023 and will continue for a period of one (1) month ending on September 2023 (the “Promotion Period").
2. The Promotion Period may be extended for a further period or amended at the sole discretion of Safaricom. Safaricom will notify You through our website at www.safaricom.et in the event that the Promotion is extended for a further period.
The Promotion Mechanics
1. The Unlimited Package Promotion provides You with unlimited access to the internet and unlimited voice calls for twenty-four (24) hours from subscription/purchase for 55 Birr.
2. The unlimited voice calls shall apply to On-net Calls only.
3. Unlimited packages will not roll over beyond the applicable validity period (24 hours from the subscription time).
4. When You have other data or voice packages, the Unlimited Promotional Package will take priority of consumption.
5. You will be able to purchase the promotional package at any time of the day.
Purchase of Unlimited Packages
1. You will be able to purchase the Unlimited Promotional Package on a once-off or auto-renewal basis using your airtime credit on the USSD *777#.
2. Upon purchase or renewal of unlimited packages, SMS confirmation notifications shall be sent to the Customer/You.
3. In the case of auto-renewal option, the Unlimited Promotional Package will be renewed as long as You have sufficient airtime in your airtime wallet.
4. You can purchase the Unlimited promotional Package for yourself or for other Prepaid customers.
5. Where the Unlimited Promotional Package is purchased for a different mobile number (to be referred to as the “received” or the “receiving number") both the receiver and the purchaser will be sent an SMS notification. However, when the Unlimited Promotional Package expires, an SMS confirmation notification will only be sent to the receiving number.
6. You will be able to request, view and query your remaining time to use the Unlimited Package balances on USSD through *777#.
Restrictions
1. The unlimited voice package cannot be used to make Off-net Calls, international calls, and international roaming calls. Where You make Off-net Call, international, or roaming calls, You will be charged from your airtime or be required to purchase an applicable voice package.
2. When using the unlimited promotional data package, a Fair Usage Policy (FUP) shall be implemented, resulting in a reduction of your connection speed to a predetermined level when You exceed a specific threshold of data usage.
3. The unlimited data resources allocated cannot be used for international data roaming. Where You use data while roaming, You will be charged from your airtime or You will be required to purchase applicable data bundles.
4. The Unlimited Promotional Packages are not transferable and may not be used for commercial purposes unless expressly authorized in writing by Safaricom. Any use of the unlimited packages that go beyond what is reasonable for private, non-commercial use, and in some cases via mechanisms and means that are not intended for personal use or the anticipated purpose of the offer, will be considered a violation of these terms and conditions.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA MEGA LONG VALIDITY DATA PACKAGE TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of Mega Long Validity Data Packages (“the Package(s)”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Package(s). By using the Package(s), it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Package” means the Mega Long Validity Data Package of 200 GB and 500GB data as well as other mega packages provided by Safaricom from time to time that enables You to access the internet at Preferential Rates.
2. “Preferential Rate” means discounted rates applicable for the Service.
3. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to prepay Enterprise Customers.
How to access and use the Package
1. The Package is a big data offer that allows You to use data for a long period of time at a Preferential Rate.
2. You can purchase the Package at any time by dialing the USSD code *777#.
3. You can purchase more than one Mega Long Validity Package at a time.
4. The Package is available for purchase for self and may also be purchased for another Safaricom Customer as a gift.
5. The Package can be purchased only on a once-off basis.
6. The Package can also be used by mobile data only SIM cards.
7. The 200GB data Package shall be valid for ninety (90) days from the date of purchase, after which it will expire.
8. Unused Packages will roll over the validity period of ninety (90) days only if You buy an additional 200 GB Package before the existing 200 GB Package expires. When a new Package is purchased, You may carry over your old Packages for the next ninety (90) days, after which the old Package will expire.
9. The 500GB data package shall be valid for one hundred eighty (180) days from the date of purchase, after which it will expire.
10. Unused Packages will roll over the validity period of one hundred and eighty (180) days only if You buy an additional 500 GB Package before the existing 500 GB Package expires. When a new Package is purchased, You may carry over your old Packages for the next one hundred eighty (180) days, after which the old Package will expire.
11. If the Package is depleted before the elapse of the validity period, data consumption prioritization will be based on the available packages in your account. Where You do not have other packages available and continue accessing the internet without purchasing an additional package, then consumption will be charged to your airtime account.
12. You will be notified of your Packages consumption upon utilizing 50%, 75% and 100% of your Package.
13. You can check your Package balance by dialing *704#.
14. If You simultaneously have multiple packages, the package with the shortest validity period will take precedence of consumption.
15. The details of the Package shall be available on our website, in retail stores and upon enquiry to the Safaricom Call Centre (700).
16. Safaricom reserves the right to amend the offers upon notice on our website, retail, or any other channels.
Restrictions
1. The Packages are not transferable.
2. The Packages cannot be used while roaming, roaming rates will apply for data used while abroad.
3. Safaricom reserves the right to change or alter the terms of use and applicability of the Packages and will notify You, when possible, on Safaricom’s website at www.safaricom.et.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Safaricom Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www.safaricom.et.
2. All general provisions applicable to Mobile Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA FRIENDS AND FAMILY PLAN TERMS AND CONDITIONS

Welcome to Safaricom.
The following terms and conditions apply to the Safaricom Friends and Family Plan (“Service”). By using this Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definition
1. “Active subscriber” means a subscriber who is active on the network and has not been suspended or de-activated.
2. “Friends and Family” means a group of subscribers who are members of a Family and Friends group.
3. “The Group Initiator” means the main member of a Family and Friends group who sets up the group in accordance with these terms and conditions and has certain rights and privileges regarding the group.
4. Subscription Fee means a daily recurring fee charged to the Group Initiator of the Friends and Family group.
5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The service is available to new and existing active Pre-pay customers.
How to Access and Use the Service
1. To access and use the service, Safaricom customers shall form a group made up of Friends and Family of their choice via USSD *777#.
2. A group shall be made up of a minimum of two (2) members up to a maximum of five (5) members at any time.
3. You can activate and deactivate the Service as many times as You wish.
4. The Group initiator shall be charged a daily recurring fee of Birr 1 which shall allow him to call members of the Family and Friends group for free. Other members of the group, however, shall be charged normal calling rates when they call each other, including the Group Initiator.
5. The Group initiator shall enjoy free calling to members for as long as the Friends and Family group exists with assigned members, and he/she continues to pay the subscription fee.
Business Rules
1. A Friends and Family Group member can be in as many groups as possible. There is no limit to the number of groups a customer can join.
2. Any customer can create a group. However, a customer can only create one group at a time. For clarity, a customer can only be a Group Initiator for one group at any time.
3. A Group Initiator can be added as a member of other groups.
4. Group members can also create their own groups.
5. The Group initiator can de-activate the Friends and Family group at any time which will disband/ terminate the group.
6. The subscription fee will be auto-renewed daily, and a Group initiator will receive automatic subscription renewal expiry alerts.
7. When the Group Initiator calls within the Group, the free resources will take priority over any voice packages and airtime resources that he/she may have.
8. The Group initiator can make up to 10 member changes (add and/or remove members) in a period of thirty (30) days.
Extension of Prepay Terms and Conditions
1. These terms and conditions are subject to the published Safaricom Pre-pay Terms and Conditions available on the website www.safaricom.et.
2. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Promotion at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

MERCHANT TERMS AND CONDITIONS

Applicability
The Terms and Conditions together with the Merchant application form (together “the Agreement”) contains the complete terms and conditions that apply to the Merchant’s or the Client's participation in Safaricom M-PESA Mobile Financial Services PLC (Safaricom M-PESA) mobile payment system (hereinafter the Services) and supersedes all other agreements entered into between the Client and Safaricom M-PESA in relation to the provision of the M-PESA Services (defined below).

When you use or are created as a Merchant and or by executing the Merchant Application Form you have agreed to abide by this Terms and Conditions of Use. You therefore need to read and fully understand these Terms and Conditions and if you do not agree with them, you must not proceed to register for and/or use the M-PESA Services.
DEFINITIONS AND INTERPRETATION
In this Agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:
1. “Affiliate” means any entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with either party.
2. “Arbitrage Transaction” prohibited transactions intended to take advantage of the services stipulated herein/falling outside the scope of these Terms and Conditions;
3. “Business Day” means any day of the week not being a weekend official holiday within Ethiopia;
4. “Business Number” means a destination code or numbering plan created by Safaricom M-PESA for the identification of the M-PESA pay bill accounts;
5. “Cash” means currency notes and coins constituting the legal tender of Ethiopia which, as the context requires: may be offered by a Customer in exchange for E-Money through the M-PESA System and subsequently credited to the Client’s M-PESA account; and may be paid to the Client pursuant to a Withdrawal Request Instruction given by the Client to Safaricom M-PESA;
6. “Coercive Practice” means impairing or harming, or threatening to impair or harm, directly or indirectly, any party or the property of a party to influence improperly the actions of a party;
7. “Confidential Information” means, without limitation, all information, software, data, manuals, concepts relating to marketing methods, products, developments, business and financial affairs and trade secrets, and other information of value to a party and not generally known, (whether or not designated as “confidential information” by any Party and whether written, oral, or in electronic form) and any other information clearly designated by a Party as “confidential information” or that is evidently confidential by its nature or the nature of its disclosure, and includes the terms of this Agreement;
8. “Collusive Practice” means an arrangement between two or more parties designed to achieve an improper purpose, including influencing improperly the actions of another party.
9. “Corrupt Practice” means the offering, giving, receiving, or soliciting, directly or indirectly, anything of value to influence improperly the actions of another party;
10. “Customer” means an M-PESA User who uses the MPESA system to pay money due to the Client and “Customers” shall be construed accordingly;
11. “E-Money” means the electronic value issued by Safaricom M-PESA and representing an entitlement to an equivalent amount of the Cash held by a trustee bank of Safaricom M-PESA (the “Trustee Bank”) in a trust account (the “Trust Account”) in respect of the acquisition of such electronic value;
12. “Effective Date” means the date upon which the Client’s M-PESA Account is activated by Safaricom M-PESA;
13. “EFT” means electronic funds transfer of the Client’s entitlement to Cash held in its M-PESA Account, from the Trust Account to the Client’s designated bank account and includes settlement transfers within the Settlement Period;
14. “Fraudulent Practice” means any act or omission, including a misrepresentation, that knowingly or recklessly misleads, or attempts to mislead, a party to obtain a financial or other benefit or to avoid an obligation;
15. “Intellectual Property Rights” means, in respect of each Party, such Party's proprietary rights, title, and interest in the intellectual property of whatever nature, description, or form, vesting in that Party as at the Effective Date or acquired by such Party at any time after the Effective Date;
16. “M-PESA Account” means the account belonging to the Client created in the M-PESA System through which the Client receives E-Money payments from Customers;
17. “M-PESA Service (s)” or “Service (s)” means the mobile money transfer service provided by Safaricom M-PESA and envisaged under this Agreement through which Customers can make E-Money payments to the Client;
18. “M-PESA System” or “M-PESA” means the system operated by Safaricom M-PESA providing the M-PESA Services and “M-PESA User” means either the Client or the Customer participating in the M-PESA System;
19. “M-PESA Website” means the site located athttps://m-pesa.safaricom.et/ or any other replacement website.
20. “MSISDN” means the Mobile Subscriber Integrated Services Digital Network Number issued to the M-PESA User which uniquely identifies the M-PESA User on the GSM Network of Safaricom Telecommunications Ethiopia PLC (the “Telecom Operator”), which is an Affiliate of Safaricom MPESA.
21. “GSM Network” means the global system for mobile telecommunications (GSM) network operated by the Telecom Operator.
22. “Transaction” means any movement of E-Money or Cash from one M-PESA User to another pursuant to instructions initiated on the M-PESA System and includes reversals and EFTs made by the Trustee Bank to the Client.
23. “Withdrawal Request Instruction” means an instruction given to Safaricom M-PESA by the Client requesting Safaricom M-PESA to redeem Cash on the Client’s behalf in exchange for the E-Money held in the Client’s M-PESA Account and to send it by EFT to the Client’s nominated bank account.
24. In this Agreement (including the recitals), unless the context otherwise requires:
  1. Words denoting the singular shall include the plural and vice versa and a reference to the masculine gender shall include a reference to the feminine gender and vice versa;
  2. References to clauses are references to the clauses of this Agreement;
  3. References to “Parties” shall mean the parties to this Agreement being Safaricom M-PESA and the Client and to “Party” shall mean either of them as the context may indicate;
  4. The expression “person” includes a natural person, body corporate, unincorporated venture, trust, joint venture, association, statutory corporation, state, a state agency, governmental authority or firm; and
  5. Headings to clauses are used for convenience only and shall not affect the construction and interpretation of this Agreement.
OPERATION AND SCOPE
1. The Client agrees to abide by the M-PESA operational procedures (the “Operational Procedures”) as may be prescribed by Safaricom M-PESA from time to time.
2. The Services will not be available to you if you are roaming. Applicable roaming tariffs for voice, data, or SMS charges will, however, apply when you are roaming and will be charged at the roaming rates outlined in our Tariff Guide.
3. With effect from the Effective Date, Safaricom M-PESA shall:
  1. Allocate a Business Number or Business Numbers through which Customers may make payments to the Client’s M-PESA Account through the M-PESA service functionality on the Customer’s M-PESA menu. For the avoidance of doubt, the Business Number or Business Numbers remain the property of Safaricom M-PESA and Safaricom M-PESA may, with reasonable prior notice to the Client, re-number, re-assign, re-allocate, or withdraw a Business Number(s) PROVIDED that Safaricom M-PESA shall not tamper with the M-PESA balances;
  2. Where the Merchant is entitled to an access to the M-PESA Portal, grant secure access rights to the M-PESA Website through which the Client may manage its M-PESA Account. For the avoidance of doubt, the M-PESA Website is proprietary and any material downloaded from it is Confidential Information;
  3. Provide customer service support to the Client;
  4. Provide customer service support to Customers using the M-PESA Service;
  5. Credit the Client’s M-PESA Account with E-Money upon receipt of E-Money paid through the M-PESA System;
  6. Prepare on demand and in any event within one (1) Business Day (the “Settlement Period”) an EFT of the Cash equivalent of accrued E-Money (less any charges and commissions) to the Client upon receiving a Withdrawal Request Instruction;
4. With effect from the Effective Date, Safaricom M-PESA shall:
  1. Reconcile and receipt payments received on the M-PESA System through its M-PESA Account;
  2. Initiate Withdrawal Request Instructions to Safaricom M-PESA for the redemption of accrued E-Money;
  3. Authorize Safaricom M-PESA to debit charges and commissions to its M-PESA Account for providing the service;
  4. Immediately notify Safaricom M-PESA Customer Care Services upon Customer Request for refund of any payment made to the Merchant M-PESA Account by mistake or for non-provision of services or goods by the Merchant;
  5. Use the Lipa Number strictly for Pay only transactions. It is herein prohibited to use the Lipa Number for any other transactions (Arbitrage Transactions);
  6. Permit data to be processed as the results of either giving Safaricom M-PESA instruction through its systems or in connection to third parties for the purpose of either providing services or introducing value added services or new products or promotion;
  7. Comply with Safaricom M-PESA’s charges for using the Service as may be notified to it by Safaricom M-PESA in writing from time to time;
5. The Client agrees that for the purpose of indemnification or compensation for the case whereby you use the Merchant system out of the agreed normal required operations, Safaricom M-PESA may withhold any amount whether in the Merchant’s M-PESA Account or otherwise that is due and payable to compensate Safaricom M-Pesa in order to cover for losses incurred due to transactions performed out of the agreed services and where the same is not enough, the Client shall pay the balance thereof. The Client further agrees that Safaricom M-PESA shall have a right to withhold the available amount under this Agreement upon failure by the Client to pay Safaricom M-PESA any outstanding amounts by the due date arising from other misuse of contractual relationships with Safaricom M-PESA
ACTIVATION OF THE M-PESA ACCOUNT
1. This Agreement comes into effect upon activation of the M-PESA Account by Safaricom M-PESA following (i) the acceptance of terms and conditions in this Agreement and (ii) the successful completion of KYC vetting procedures conducted on the Client by Safaricom M-PESA. The KYC documents shall include but not limited to a certified copy of the Valid Merchant Identity Card, TIN Number, VAT Registration Number and a Business License.
2. If the Client fails to produce the necessary KYC documents as set out in 4.1 above, or fails to satisfy the minimum KYC requirements, Safaricom M-PESA will refuse to activate the M-PESA Account and accordingly advise the Client as such (in which case this Agreement shall be null and void). For the avoidance of doubt, Safaricom MPESA’s refusal to activate the M-PESA Account shall neither confer on the Client any right to contest Safaricom M-PESA’s decision nor give rise to any legal claim against Safaricom M-PESA under this Agreement.
3. Where after activation of the M-PESA Merchant Account Safaricom M-Pesa finds any discrepancy in the KYC documents submitted by the Client, Safaricom M-Pesa shall be entitled to deactivate the Merchant M-PESA Account immediately.
REVERSALS
1. The Client shall within a reasonable period (but in any event no later than 72 hours) initiate and complete reversal transactions where a payment made to it is manifestly made in error.
2. Where the Client fails to initiate and complete the reversal in accordance with 5.1 in the event of a manifest error, then the Client consents to Safaricom M-PESA to initiate and complete the reversal. At all times Safaricom M-PESA shall only make the reversal having due regard to the circumstances of the erroneous payment.
3. Where a dispute in relation to a reversal arises, Safaricom M-PESA may suspend the Client’s M-PESA Account to facilitate an amicable resolution of the dispute.
SERVICE FEES
The Service shall be subject to the charges and minimum/maximum transaction values determined by Safaricom M-PESA from time to time. The Client acknowledges that Safaricom M-PESA may by notice from time to time vary the charges and minimum/maximum transaction values.
CONFIDENTIALITY
1. Each party warrants that it will treat in confidence all Confidential Information which it acquires as a result of the operation of this Agreement and to afford it the same protection afforded to its own Confidential Information but in any case, using no less than a reasonable degree of protection.
2. Any receiving party will not reveal any Confidential Information to any third party (including public statements) without the written consent of the disclosing party, except where such information is already in the public domain, has been legally acquired by the third party, or where disclosure of the confidential information is ordered by a court or other competent authority.
3. Safaricom M-PESA may disclose the Client’s Confidential Information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with regulatory requirements (b) legal process; (c) enforce the terms of this Agreement; (d) respond to claims that the Client’s use of the M-PESA Service violates the rights of third-parties; or (e) protect the rights, property, or personal safety of Safaricom M-PESA, its Customers, and the public. Where such information is required for any of the purposes above, the Client shall provide such assistance as may be reasonably required by Safaricom M-PESA to ensure compliance.
4. The Client shall not at any time during or after the termination of this Agreement use or disclose to any third party any Confidential Information includes but not limited to the transactions statement except with the written consent of Safaricom M-Pesa.
WARRANTIES, INDEMNITIES & LIMITATION OF LIABILITY
1. The Client represents and warrants that none of its senior officers or directors (i) has ever been convicted of any crime (other than minor traffic offenses); and (ii) has ever been charged with any crime relating to fraud, embezzlement, theft, money laundering, financing terrorism or terrorist organizations, receiving stolen property, or illegal drugs or other controlled substances anywhere in the world. The Client shall notify Safaricom M-PESA in writing within forty-eight (48) hours after any of these representations and warranties cease to be true.
2. The Client warrants that it has obtained all the necessary approvals (whether internal or regulatory) to use the Service.
3. Each party shall indemnify the other, and keep each other indemnified, from and against any and all loss, damage or liability, costs, and expenses (including legal expenses) howsoever arising and incurred by the other party resulting from (i) any breach of this Agreement; or (ii) any third party claim in respect of any matter arising from any person’s conduct, provided that the liability has not been incurred directly through any default of either party in relation to this Agreement.
4. The Client shall indemnify and defend Safaricom M-PESA against, and pay any final judgment awarded against Safaricom M-PESA, resulting from third-party claims arising from the use of the Services leading to loss or damage (including consequential loss or damage) where the proximate cause of such loss or damage is attributable to the Client’s negligence, recklessness, indifference, delay or failure to receipt or acknowledge a Customer’s payment after the Customer has effected a Transaction to the Client on the MPESA System.
5. Safaricom M-PESA shall not be liable to the Client or any other person where:
  1. the Transaction amount sought by the Customer is below the minimum or above the maximum limits as communicated by Safaricom M-PESA from time to time;
  2. the Customer has entered incorrect details and the payment is made to the wrong M-PESA User;
  3. the Client’s hardware, software, or Telecom Operator’s service is dysfunctional;
  4. the Transaction is suspicious or fraudulent resulting in losses to a third party; or the Transaction details received are incorrect;
  5. the Client’s receipt of funds is intercepted by legal process or other encumbrance restricting the transfer; or
  6. unforeseen circumstances prevent the execution of a Transaction despite any reasonable precautions taken by Safaricom M-PESA.
6. Safaricom M-Pesa shall use reasonable efforts to maintain access to the Network and the M-PESA System through the term of this Agreement. However, Safaricom M-PESA does not warrant that they shall be functioning and/or available at all times. Such access is not fault-free and may be affected by factors outside Safaricom M-PESA’s control such as atmospheric conditions, type of mobile equipment in use, physical or topographical features, radio frequency interference, third party services the Merchant uses on the Network or compliance with Applicable Law and government order. Access to the M-PESA Service may also be temporarily interrupted during upgrading, maintenance and other works that may be required.
7. Without prejudice to any other provisions of this Agreement, each party undertakes to indemnify the other party and keep the other party indemnified on demand for and against all proceedings, costs, claims, damages, expenses, and liabilities of whatsoever nature howsoever suffered or incurred arising out of or by reason of any infringement or alleged infringement of any Intellectual Property Rights arising as a result of carrying out their obligations under this Agreement.
SUSPENSION
Safaricom M-PESA may, with reasonable notice where practicable, suspend the availability of the Service to The Client wholly or partially for any reason, including without limitation, where
1. The Client fails to comply with any laws, rules, or regulations of Ethiopia regarding the Service;
2. The Client fails to observe any term or obligation set out herein;
3. The Client carries on prohibited activities using the M-PESA Service as set out in Clause 12.
4. If Safaricom M-PESA is aware or suspect or have reason to believe that your Mobile Equipment or the MSIN/PIN number used in relation to the M-PESA Services is/are being used or has been so used previously, in an unauthorized, improper or fraudulent manner or for criminal activities;
5. If you notify Safaricom M-PESA that your Mobile Equipment or SIM Card has been lost or stolen or your PIN has been lost or disclosed to any other party;
6. If you do anything or allow anything to be done with your Mobile Equipment or SIM Card which we think may damage or affect the operation, revenue or security of the Vodacom Network or the M-PESA Services;
7. For reasons of force majeure and outside of our control or upon receipt of your request to close or suspend the same;
TERMINATION
1. Termination on Notice
  Either party may terminate the Agreement (i) for convenience by giving thirty (30) days prior notice in writing; or (ii) If either of the Parties commits a breach of any material obligation imposed on it in terms of this Agreement and fails to remedy such breach within a period of 15 (fifteen) days from the date on which written notice is given to the party in breach without prejudice to the right to hold the defaulting party liable in damages as a result of such termination.
2. Safaricom M-PESA may terminate this Agreement immediately if the Client uses or is reasonably suspected of using the MPESA Service in furtherance of any unlawful or criminal activity or for any conduct prohibited under clause 12. Safaricom M-PESA may terminate the Agreement if the M- PESA Account remains inactive for a period of six (6) months. For the avoidance of doubt, an “inactive” M-PESA Account includes one which has not had any credit entries over a continuous period of six (6) months.
3. The termination of this Agreement shall be without prejudice to all accrued rights and obligations of the Parties under this Agreement and to all obligations under this Agreement expressed to continue or take effect after expiration or termination.
TAXES
1. The Client shall solely determine, collect, remit, and declare all taxes and income resulting from or in consequence of using the Services to the relevant tax authority and to pay all taxes levies, and fees due on such income. Safaricom M-PESA shall not be liable to the Client for any failure by the Client to comply with its obligations under this clause and the Client shall indemnify Safaricom M-PESA from any loss or damage arising from any failure to comply with its obligations under this clause.
2. Each Party shall bear and be responsible for its own taxes, charges, impositions, or levies imposed by law.
PROHIBITED USAGE AND CONDUCT
The Client agrees to not use the Services to:
1. Conduct anything that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable or criminal;
2. Impersonate any person or entity, including, but not limited to, a Safaricom M-PESA official, or fellow user, or falsely utter or otherwise misrepresent its affiliation with a person or entity;
3. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Service;
4. Conduct anything that makes available any content or information that the Client does not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
5. Conduct any activity that infringes any Intellectual Property Rights;
6. Conduct any activity whether solicited or unsolicited, relating to or remotely connected to SPAM, junk mail, pyramid schemes, pornography, unlicensed gaming or gambling or any other form of solicitation;
7. Conduct any activity that makes available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
8. Conduct any business that interferes with or disrupts the Service or servers or networks connected to the Service, or disobeys any requirements, procedures, policies or regulations of networks connected to the Service;
9. Conduct any business that intentionally or unintentionally violates any applicable local or international law or regulation;
10. Collect or store personal data about other users without their express authority; or
11. Aggregate payments or create “collection accounts” on behalf of third-party persons without the written consent of Safaricom M-PESA.
12. Conduct cash-related transactions unless registered as an agent.
13. Engaged in Corrupt Practice, Fraudulent Practice, Collusive Practice, or Coercive Practices during the procurement or the execution of this Agreement.
PREVENTION OF MONEY LAUNDERING SANCTIONS AND TRADE/EXPORT CONTROL LAWS
1. The movement of money through the M-PESA System which is or which forms part of the proceeds of any crime or which is intended to facilitate, aid or finance the commission of any crime is expressly prohibited.
2. The Client shall ensure that all its staff and officers responsible for the Merchant business comply with the Applicable Laws relevant to this Agreement. The Client shall have an obligation to notify Safaricom M-PESA in the event of a breach of such laws or a change of status in respect of Sanctions and Trade controls. In such circumstances, Safaricom M-PESA shall have the right to suspend services or terminate the Agreement with immediate effect and without liability.
3. Pursuant to clause 13.2 above applicable Law means law, regulation, binding code of practice, rule or requirement of any relevant government or governmental agency, professional or regulatory authority, each as relevant to (i) Safaricom M-PESA in the provision/receipt of the Services and/or (ii) the Client in the receipt/provision of the Services or the carrying out of its business. Such laws specifically include Sanctions and Export controls restrictive measures.
4. The Client staff and officers shall adhere to the know your customer (KYC) and customer identification procedures in the course of performing transactions requested by customers including accepting and effecting payments.
5. Notwithstanding anything to the contrary contained in this Agreement, Safaricom M-PESA shall be entitled to forthwith terminate this Agreement (without prejudice to any of Safaricom M-PESA’s rights in terms of this Agreement or at law including, but not limited to, any right to claim damages) in the event that Safaricom M-Pesa reasonably and in good faith determines that the Client has breached any of its obligations contained in this clause.
6. Upon termination of this Agreement by Safaricom M-PESA pursuant to this clause the Client shall not be entitled to payment if any under this Agreement and shall have no claim of whatsoever nature against Safaricom M-Pesa arising out of such termination.
GOVERNING LAW AND JURISDICTION
The validity, construction, and interpretation of this Agreement shall be governed by the laws of Ethiopia.
DISPUTE RESOLUTION
In the event that any dispute has arisen, and the parties have not been able to settle the same, within thirty (30) days then, any party may elect to commence arbitration. Such arbitration shall be referred to arbitration by a single arbitrator to be appointed by agreement between the Parties or in default of such agreement within 14 days of the notification of a dispute, upon the application of either Party, by the Chairman for the time being of the Addis Ababa Chamber of Commerce Institute of Arbitration. Such arbitration shall be conducted in Addis Ababa in accordance with the Rules of Arbitration of the said Institute and subject to and in accordance with the provisions of the Arbitration and Conciliation Working Proclamation No. 1237/2021 (as may be amended from time to time). To the extent permissible by Law, the determination of the Arbitrator shall be final, conclusive, and binding upon the parties. Pending final settlement or determination of a dispute, the Parties shall continue to perform their subsisting obligations. Nothing in this Agreement shall prevent or delay a Party from making claims or seeking injunctive or interlocutory relief in the relevant Federal Courts in Addis Ababa.
AMENDMENTS
This Agreement (save for terms and conditions, bulletin, notices and other matters expressly reserved under this Agreement for the determination of Safaricom M-PESA) shall not be varied unless such variation shall be expressly agreed in writing by each party.
ASSIGNMENT
This Agreement may not be assigned by the Client, by operation of law or otherwise, without the prior written consent of Safaricom M-PESA. Safaricom M-PESA may assign any right or obligation under this Agreement without the prior written consent of the Client.
NOTICES
Except as otherwise specified in the Agreement, all notices, requests, approvals, consents, and other communications required or permitted under this Agreement shall be in writing and shall be personally delivered or sent by mail, registered or certified, return receipt requested, postage prepaid, courier service to the address specified above. Notices shall be deemed given on the day actually received by the party to whom the notice is addressed.
WAIVER
No delay or omission by either party to exercise any right or power it has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver by any party of any breach or covenant shall not be construed to be a waiver of any succeeding breach or any other covenant. All waivers must be in writing and signed by the party waiving its rights.
SEVERABILITY
Any provision of this Agreement held by a court of competent jurisdiction to be contrary to any law shall be severed from the agreement, but such severance shall not render the remaining provisions of this agreement ineffective. The remaining provisions of this Agreement will remain in full force and effect.
FORCE MAJEURE
Notwithstanding any provision contained in this Agreement, neither party shall be liable to the other to the extent fulfillment or performance of any terms or provisions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available resources from persons other than parties to this Agreement; labor disputes; electrical equipment or availability failure; fires; floods; acts of God; government or regulator action; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence it is unable to prevent, whether of the class of causes hereinbefore enumerated or not. If any force majeure event occurs, the affected party will give prompt written notice to the other party and will use commercially reasonable efforts to minimize the impact of such an event.

SAFARICOM ETHIOPIA ENTERPRISE POSTPAY: UNLIMITED VOICE AND SMS, AND LIMITED DATA TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom Enterprise Postpay: Unlimited Voice and SMS, and limited data service (“Enterprise Unlimited Voice Postpay”) By purchasing and using the Enterprise Unlimited Voice Postpay, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “Enterprise Customer or Customer or You means a registered business, company, and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations.
2. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
3. “Service” or “Enterprise Unlimited Voice Postpay” means unlimited on-net calls and SMS, limited off-net calls and SMS, and limited data provided by Safaricom that enables You to use voice, SMS, and data service at a discounted rate, as may be amended and communicated by the sole discretion of Safaricom.
4. “USSD (Unstructured Supplementary Service Data)” means Safaricom Ethiopia’s interactive menu on the Customer’s device which can be accessed by dialing the short code notified to the Customer by Safaricom.
Eligibility
1. The Service is available to You if You are a post-pay Enterprise Customer.
2. You shall be required to go through the Know Your Customer (KYC) vetting process in line with the SIM Card Registration Directive.

The Service

Under this Service, You will have the option to choose the plans as described in the table below.

The Enterprise Unlimited Voice Post-pay Service will be available as an alternative to the currently available EBU post-pay plans. You can choose one of the available plans, but You cannot have two plans at the same time on the same phone number.

Service Plan Name	On-Net Voice	Off-Net Voice Mins	Data (GB)	SMS (On Net)	SMS Any net	Validity	Price (Birr) (Incl. Tax)
Unlimited Postpay _250	Unlimited	1000	6	Unlimited	50	30 days	250
Unlimited Postpay _500	Unlimited	1200	30	Unlimited	50	30 days	500
Unlimited Postpay _1000	Unlimited	2000	70	Unlimited	50	30 days	1000
Unlimited Postpay _1500	Unlimited	4000	150	Unlimited	50	30 days	1500

You may be required to pay a deposit for the Service in line with our credit policy. The amount of the deposit and how it shall be paid will be communicated to You at the point of sale.
To opt into the Service, You will need to terminate your other post-pay plans.
If You need to upgrade your current standard monthly post-pay plans to any of the plans under this Service, You shall send official communication requesting this change. If the deposit or credit limit requirements for these new plans are different from your current post-pay plan, You will need to adjust your credit limit before You can switch plans.
Customer resources will be renewed on the first day of every month as long as the account is active.
You will be charged on a monthly basis as per the current post-pay billing cycle.
The validity period of each resource is thirty (30) days from the date of accreditation, after which any unused resources will have a rollover period of one (1) month. For example, any unused resources allocated in month one (1) will expire at the end of month two (2).
Customers on this Service can opt to have CUG as an addon product on this Service. All current CUG business rules will apply.
You will receive usage threshold notifications as follows:
- Offnet Minutes - 50 Min, 5 Min & 0 Min
- Data - 1 GB, 100 MB & 0 MB
- Any net SMS - 5 SMS & 0 SMS
You will be able to check your balances via the USSD menu (*777#) or (*704#) .
The current Enterprise post-pay dunning milestones will be applicable.
All other prevailing EBU post-pay business rules will be applicable for the Service.
If the monthly allocated package is depleted before the elapse of the thirty (30) day validity period, resource consumption prioritization will be based on the available packages in your account.
If You exhaust your monthly allocated package before elapse of the validity period, You may also purchase any bundle from the USSD menu as long as You have sufficient credit limit.
Where You do not have other packages available and continue accessing the internet without purchasing an additional package, then You will be charged to your credit limits at the published out of bundle rates.
The details of the Package shall be available on our website, in Safaricom retail stores, and upon inquiry into the Safaricom call centre (755).
Safaricom hereby reserves the right to amend and modify this Service, following a prior notice on our official website (www.safaricom.et), Safaricom retail stores, or any other available communication platforms authorized by Safaricom.

Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Post-pay General Terms and Conditions, and Enterprise Post-pay Bundle Service Terms and Conditions.
2. All general provisions applicable to post-pay services under the Post-pay Terms and Conditions shall apply to these terms and conditions.
3. Safaricom reserves an exclusive right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via Safaricom’s website on www.safaricom.et, and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA ENTERPRISE POSTPAY: MINI POSTPAY DATA + SMS PACK TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom Enterprise Mini Postpay Data and SMS Pack (“Mini Data and SMS Pack). By purchasing and using the Enterprise Unlimited Postpay, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “Enterprise Customer or Customer or You means a registered business, company, and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations.
2. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
3. “Service” or “Enterprise Unlimited Voice Postpay” means unlimited on-net calls and SMS, limited off-net calls and SMS, and limited data provided by Safaricom that enables You to use voice, SMS, and data service at a discounted rate, as may be amended and communicated by the sole discretion of Safaricom.
4. “USSD (Unstructured Supplementary Service Data)” means Safaricom Ethiopia’s interactive menu on the Customer’s device which can be accessed by dialing the short code notified to the Customer by Safaricom.
Eligibility
1. The Service is available to You if You are a post-pay Enterprise Customer.
2. You shall be required to go through the Know Your Customer (KYC) vetting process in line with the SIM Card Registration Directive.

The Service

Under this Service, You will have the option to choose the plans as described in the table below.
The Enterprise Mini Data and SMS Pack will be available as an alternative to the currently available EBU post-pay plans. You can choose one of the available plans, but You cannot have two plans at the same time on the same phone number.

The Mini Data and SMS pack will also be mutually exclusive to the other post-pay plans. You cannot have the Mini Data and SMS pack and one of the other post-pay plans active on the same phone number at the same time.

Service Plan Name	On-Net Voice	Off-Net Voice Mins	Data (GB)	SMS (On Net)	SMS Any net	Validity	Price (Birr) (Incl. Tax)
Mini Data + SMS Pack	Not applicable	Not applicable	20 MB	200	Not applicable	30 days	10

ou may be required to pay a deposit for the Service in line with our credit policy. The amount of the deposit and how it shall be paid will be communicated to You at the point of sale.
To opt into the Service, You will need to terminate your other post-pay plans.
If You need to change your current standard monthly post-pay plans to this Service, You shall send official communication requesting this change. If the deposit or credit limit requirements for these new plans are different from your current post-pay plan, You will need to adjust your credit limit before You can switch plans.
Customer resources will be renewed on the first day of every month as long as the account is active.
You will be charged on a monthly basis as per the current post-pay billing cycle.
The validity period of each resource is thirty (30) days from the date of accreditation, after which any unused resources will have a rollover period of one (1) month. For example, any unused resources allocated in month one (1) will expire at the end of month two (2).
Customers on this Service can opt to have CUG as an addon product on this Service. All current CUG business rules will apply.
All currently available post-pay notifications including usage threshold notifications will be applicable for this Service.
You will receive usage threshold notifications as follows:
- Data: 5 MB & 0 MB
- On - net: 100 SMS , 5 SMS & 0 SMS
You will be able to check your balances via the USSD menu (*777#) or (*704#).
The current Enterprise post-pay dunning milestones will be applicable
If You exhaust your monthly allocated package before elapse of the validity period, You may also purchase any bundle from the USSD menu as long as You have sufficient credit limit.
Where You do not have other packages available and continue accessing the internet without purchasing an additional package, then You will be charged to your credit limits at the published out of bundle rates.
The details of the Package shall be available on our website, in Safaricom retail stores, and upon inquiry into the Safaricom call centre (755).
Safaricom hereby reserves the right to amend and modify this Service, following a prior notice on our official website (www.safaricom.et), Safaricom retail stores, or any other available communication platforms authorized by Safaricom.

Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Post-pay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Post-pay General Terms and Conditions, and Enterprise Post-pay Bundle Service Terms and Conditions
2. All general provisions applicable to post-pay services under the Post-pay Terms and Conditions shall apply to these terms and conditions.
3. Safaricom reserves an exclusive right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via Safaricom’s website on www.safaricom.et, and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA ENTERPRISE PREPAY DAILY VOICE AND DATA PACKAGE TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom Daily Voice and Data Package (“The Package”).By purchasing and using this Package, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
"All-net Call"means a call made from a Safaricom number to another Safaricom number or to another telecom operator’s number.
"Enterprise Customer or Customer or You"means a registered business, company, and any organization including but not limited to government entities, embassies, and non-governmental Organizations.
"Package"means the daily voice and data package that allows You to access the internet and make All-net Calls for 24 hours from subscription/purchase for a discounted rate.
"Safaricom"means Safaricom Telecommunications Ethiopia PLC.
"USSD (Unstructured Supplementary Service Data)"means Safaricom’s interactive menu which can be accessed by the Customer by dialing the short code designated by Safaricom for the Promotion.
Eligibility
The Package is available to all Safaricom prepay enterprise customers.
The Package

The Package provides two separate packages - one that offers a data resource and one that does not offer a data resource as indicated in the tables below.

All Net Minutes	Data	Price	Validity
20	-	Br. 5	24 hrs
45	50MB	Br. 10	24 hrs

Data	Price	Validity
150MB	Br. 5	24 hrs
400MB	Br. 12	24 hrs
1GB	Br. 25	24 hrs

The daily voice package will allow You to make All-net Calls.
The Package will have a validity period of twenty-four (24) hours from the time of purchase.
The Package will roll over beyond the applicable validity period of 24 hours only if a similar Package is purchased before the validity period elapses. If a similar Package is not purchased before the validity period elapses, any unused resources will expire after 24 hours.
Customers who purchase a daily voice and data will be notified through SMS when they receive the packages and upon using 50%, 75%, or 100% of their package resources.
Where a customer has other packages, the Packages under this terms and conditions will have priority of consumption.
All out of bundle (OOB) usage will be charged at the currently prevailing and published rates.
Purchase of the Package
You will be able to purchase the Package on a once-off or auto-renewal basis using your airtime credit on the USSD *777#.
Upon purchase or renewal of the Packages, SMS confirmation shall be sent to the Customer/You.
If You have selected the auto-renewal option, the Package will be renewed every twenty-four hours as long as You have sufficient airtime in your airtime wallet.
You can purchase the Package for yourself or for other Prepaid customers.
Where the Package is purchased for a different mobile number (to be referred to as the “receiving number") both the receiving number and the purchasing number will be sent an SMS notification. However, utilization notification will only be sent to the receiving number.
You will be able to request, view, and query your remaining time to use the Package as well as the remaining balance on USSD through *704#.
Restrictions
1. The Package cannot be used to make international calls and international roaming calls. Where You make international or roaming calls, You will be charged from your airtime or be required to purchase an applicable voice package.
2. The Package allocated cannot be used for international data roaming. Where You use data while roaming, You will be charged from your airtime or You will be required to purchase an applicable data package.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and Conditions. In case of contradiction with the Prepay Service general terms and conditions, the terms and conditions herein shall prevail as long as this daily voice and data Packages is concerned.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TSAFARICOM ETHIOPIA 4G BUSINESS INTERNET 50/50 PROMOTION TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom 4G Business Internet 50/50 Promotion (“50/50 Promo”). By participating in this Promotion, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these Terms and Conditions:
1. "Enterprise Customer or Customer or You"means a registered business, company, and any organization including but not limited to government entities, embassies, and non-governmental Organizations.
2. “Primary Number” means the Safaricom mobile number added as the main number for operating the 4G Business Internet (4G BI) Service.
3. “Safaricom” means Safaricom Telecommunications Ethiopia PLC
Eligibility
1. The 50/50 Promo is only available to prepay Enterprise Customers who purchase the 100GB, 200GB, or 500GB Enterprise prepay packages under 4G Business Internet Service.
2. Customers with postpaid 4G Business Internet packages or mobile data plans are not eligible for the 50/50 Promo.
Promotion Period
1. The 4G BI 200 GB and 500 GB promotions start on September 12, 2023, and end on March 30, 2024; the 4G BI 100 GB promotion starts on October 20, 2023, and ends on March 30, 2024. (the “Promotion Period").
2. The Promotion Period may be extended for a further period or amended at the sole discretion of Safaricom. Safaricom will notify You through our website at www.safaricom.et in the event that the Promotion is extended for a further period.
The Promotion Mechanics
1. The 50/50 Promo will be awarded to any mobile number which receives a 4G Business Internet 100GB, 200GB, or 500GB prepay package, whether bought by a 4G BI Primary Number or gifted by an Enterprise Customer.
2. The 50/50 Promo award will be in the form of data and will not be charged to the customer.
3. The 50/50 Promo resource will be rewarded only upon 50% of bundle utilization. Thus no free resources/data will be awarded to customers with 100GB, 200GB, or 500GB packages but consume less than 50% of the prepay packages.
4. The 50/50 Promo will be assigned to your number automatically, upon the 50% utilization of your 100 GB, 200 GB or 500 GB prepay packages.
5. You will be automatically awarded 50% of the package resources as bonus data (50/50 Promo), as follows:
  - Receive 50GB bonus data if You purchase the 100GB package and use 50% of the purchased package.
  - Receive 100GB bonus data if You purchase the 200GB package and use 50% of the purchased package.
  - Receive 250GB bonus data if You purchase the 500GB package and use 50% of the purchased package.
6. The 50/50 Promo resources will be valid for one month starting from the award date.
7. If You purchase a 4G BI package while still having the 50/50 Promo resource, the 50/50 Promo resource will have priority of consumption.
8. The welcome offer resources for 4G BI will be utilized first before the 50/50 Promo resources.
9. Other promotional bundle resources which have a validity of less than 30(thirty) days will take priority in consumption before the 50/50 Promo resources.
10. You can have multiple 50/50 Promo resources at one time. This means that if You already have a 50/50 Promo resource and You buy another 4G BI package and use 50% of it, You will still be eligible to receive another 50/50 Promo resource.
Restrictions
1. The promo resource cannot be gifted.
2. The 50/50 Promo resource cannot be rolled over or used to extend the validity period of the 4G BI bundle package.
3. The 50/50 Promo resource cannot be used for roaming services.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
Extension of 4G Business Internet Terms and Conditions
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
1. These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, Enterprise Prepay Bundle Service Terms and Conditions and Prepay 4G Business Internet Service Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA MOBILE PREPAY ANNUAL LONG VALIDITY DATA AND VOICE PACKAGE TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.

These Terms and Conditions govern and provide information on the use of Mobile Prepay Annual Long Validity Data and Voice Package (“the Annual Long Validity Packages (s)”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use the Annual Long Validity Package(s). By using the Annual Long Validity Package(s), it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:
1. “Annual Long Validity Package” means the Mobile Prepay Annual Long Validity Data and Voice Package as well as other Annual Long Validity Packages provided by Safaricom from time to time that enables You to make calls and access the internet at Preferential Rates.
2. “Voice Safaricom Mins” means an offer that enables you to make a call from a Safaricom number to another Safaricom number.
3. “Voice Tele Mins” means an offer that enables you to make a call from a Safaricom number to another telecom operators’ number.
4. “Preferential Rate” means discounted rates applicable for the Annual Long Validity Package.
5. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to prepay Enterprise Customers. For the sake of clarity Safaricom reserves an exclusive right to determine who is an Enterprise Customer.

How to access and use the Annual Long Validity Package

The Annual Long Validity Package is a 1000 GB data, Voice Tele Mins, and unlimited Voice Safaricom Mins offer that allows You to make calls and use data for a long period of time at a Preferential Rate.

The Annual Long Validity Package has three different options: a data-only annual package, a voice-only annual package, and a voice and data annual package. The details of each Annual Long Validity Package are shown in the tables below.

Annual Long Validity Package Name	Annual Package			Price (Incl. VAT & Excise)	Price in USD	Validity
Annual L.V Prepay Voice Package	Voice Safaricom Mins	Voice Tele Mins	Data	Price (Incl. VAT & Excise)	Price in USD	Validity
Annual L.V Prepay Voice Package	Unlimited	10,000	N/A	Br. 5000	85	12 months
Annual L.V Prepay Voice & Data Annual Package	Unlimited	10,000	1000 GB	Br. 9500	160	12 months

You can purchase the Annual Long Validity Package at any time by dialing the USSD code *777#.
You can purchase more than one Annual Long Validity Package at a time.
You shall be obligated to make an annual upfront payment in order to procure the Annual Long Validity Package.
The Annual Long Validity Package is available for purchase for self and may also be purchased for another Safaricom Customer as a gift.
The Annual Long Validity Package can be purchased only on a once-off basis.
The Annual Long Validity Package shall be valid for twelve (12) months from the date of purchase, after which it will expire. Unused Annual Long Validity Packages will not roll over.
Should You exhaust your Annual Long Validity Package before the elapse of the validity period, You may purchase a new Annual Long Validity Package or any other prepay package available on the USSD menu.
The prioritization of data and voice usage shall be determined according to the available packages in your account in the event that the Annual Long Validity Package has been exhausted prior to the expiration of its validity period.
Where You do not have other packages available and continue accessing the internet and/or making off-net calls without purchasing an additional package, then consumption will be charged to your airtime account.
You will be notified of your Annual Long Validity Packages consumption upon reaching the following thresholds:
- Offnet Minutes - 500 Min, 50 Min, 5 Min & 0
- Data - 50 GB, 10 GB, 1GB & 0
You can check your Annual Long Validity Package balance by dialing *704#.
If You simultaneously have multiple packages, the package with the shortest validity period will take precedence of consumption.
All out-of-bundle usage will be charged at the currently prevailing and published rates.
The details of the Annual Long Validity Package shall be available on our website, in retail stores and upon enquiry to the Safaricom Call Centre (755).
Safaricom hereby reserves the right to amend and modify this Service, following a prior notice on our official website (www.safaricom.et,), Safaricom retail stores, or any other available communication platforms authorized by Safaricom.

Restrictions
1. The Annual Long Validity Package cannot be used to make international calls. Where You make international calls, You will be charged from your airtime or applicable package.
2. The Annual Long Validity Package cannot be used to access national and international roaming services, Where You use international roaming services, You will be charged from your airtime or applicable package.
3. The Annual Long Validity Package cannot be transferred to others.
4. Safaricom reserves the right to change or alter the terms of use and applicability of the Annual Long Validity Packages and will notify You, when possible, on Safaricom’s website at www.safaricom.et.
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et,.
Extension of Safaricom Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www.safaricom.et,.
2. All general provisions applicable to Mobile Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions. In case of contradiction with the Prepay Service general terms and conditions, the terms and conditions herein shall prevail as long as this Annual Long Validity Packages is concerned.
3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et, , and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA AIRTIME ADVANCE SERVICES TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and conditions govern and provide information on Safaricom’s airtime advance services (the “Service (s)”) and constitute an agreement between You (Customer) and Safaricom. By using the Service, You acknowledge that You have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

Definitions
1. “Off-Net Calls” means calls made from a Safaricom mobile number to a mobile number of another licensed telecommunications operator in Ethiopia.
2. “On-Net Calls” means calls made from a Safaricom mobile number to another Safaricom mobile number.
3. “Off-Net SMS” means a text message sent from a Safaricom mobile number to a mobile number of another licensed telecommunications operator in Ethiopia.
4. “On-Net SMS” means a text message sent from a Safaricom mobile number to another Safaricom mobile number.
5. “All-Network or All-Net” means the voice and SMS resources that can be used to make calls and send SMSs.
6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
1. The Services are available to You if You are an active prepay customer of Safaricom at least for 6 months.
2. Maximum remaining balance on your account needs to be ETB 10 to request the Service.
3. The Services will not be available to You if You are roaming. Applicable roaming tariffs for voice, data, or SMS charges will, however, apply when You are roaming and will be charged at the roaming rates outlined in our tariff guide.
4. Below customers are not eligible to request the Services:
  1. Postpaid customers
  2. Expired, blacklisted, or terminated customers.
  3. Customers who did not pay their previous airtime advance.
The Services
1. The Service enables You to obtain airtime on credit up on your request and repay for it when You recharge your airtime subsequently.
2. The Service may be provided to You by Safaricom in partnership with our appointed third-party service providers.
3. You can request the Service via different channels (USSD, SMS, Mobile App and Web).
4. Safaricom may set a limit for the Service depending on your specific profile. The menu will provide You only with amount denomination that You are eligible for. If You reach your limit, You will not be able to take additional advances until You have recharged to the value equal to a portion or all of the airtime advance.
5. Requesting the Service will entitle You with privilege of a normal recharge into your account. Accordingly, You may use the airtime You receive for all On-Net and Off-Net telecom services (except for roaming service), which includes buying bundles, making outgoing call, using SMS, and browsing internet.
6. You may not transfer airtime You receive from the Services to third parties.
Repayment
1. The credit amount You receive when requesting the Service plus a 10% service fee (the “Service Fee”) will be repaid to/collected by Safaricom when You recharge airtime subsequent to obtaining the Service. The credit advance and the Service Fee will be deducted from your subsequent top up(s) until fully recovered.
2. The credit advance and the Service Fee will also be deducted when You receive airtime from a third-party.
3. You will not be able to receive a bundle with gift from third party until You completely repay the credit amount and the Service Fee.
4. You will receive a confirmation notification message via SMS when the debt is partially or fully covered.
5. You are required to fully repay the credit amount (airtime) You received and the accrued Service Fee before requesting a new Service.
Privacy
1. Safaricom shall protect and keep your personal information and communications private and shall not disclose them to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Safaricom M-Pesa National Consumer and Partners Promotion Terms and Conditions

The following terms and conditions apply to the National Consumer Promotion (the “ TEREK BE'M-PESA” or the “Promotion”) and by participating in the Promotion you will be deemed to have read, understood, and accepted the terms and conditions set out therein

Definition
1. “Customer” means an individual who subscribed to use Safaricom Ethiopia Sim Card and has registered for the M-PESA Service.
2. “Dependent/s” means any person other than an Immediate Family Member currently living with another person or is being supported by such another person for subsistence.
3. “Draw Code” means a number that is unique to a customer and a transaction that will be generated when the customer successfully registers on M-PESA and/or successfully transacts with M-PESA,
4. “Form of Discharge” means an affirmation to be signed by an award winner representing and warranting that he/she is not an Immediate Family Member of or is not Dependent on any Safaricom employee, distributor and Distributor employees, key account, contractor or any other supplier or vendor to Safaricom, or third party directly involved with the facilitation of the Promotion.
5. “Immediate Family Member (s)” means spouse, children, parents, and siblings of a person.
6. “Qualifying Products and Services” means the registration on M-PESA system and/or successfully transacting on M-PESA
7. “M-PESA Partners” Safaricom M-PESA Agents and Merchants who have a valid contract and is active on the M-PESA system.
8. “Transaction” or “Transactions” includes;
  1. Customers M-PESA Transactions: Cash In, Cash Out, Buy Airtime, Buy Bundles, Pay Business (Merchant and Pay Bill payments), Send Money, Bank to M-PESA, M-PESA to Bank, Inward remittance, Customer Registration to M-PESA, Business to Customer payment
  2. M-PESA Customers - Merchants and Agents Transactions: Cash In (Customer and Agent transactions), Cash Out (Customer, Agent and Merchant), Sell Airtime, Merchant to Customer, Merchant to Merchant, Merchant Pay Bill Payments, Bank to M-PESA Agent Till, Withdraw to Owner's Mobile Phone, Withdraw to Bank, Register Customer to M-PESA.
9. “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC
10. “Safaricom M-PESA” means Safaricom M-PESA Mobile Financial Services PLC
The Promotion
1. The Promotion aims to encourage engagement by you as a Safaricom M-PESA Customer and/or Partners through registration and transaction on Qualifying Products and Services. You will then qualify to participate in and stand a chance to win any of the daily, Biweekly and Monthly Awards on offer in the Promotion.
2. The Promotion will cover all Regional States of Ethiopia where Safaricom M-PESA currently operates.
The Promotion Period
The Promotion will run for 90 days from 15th Dec to 14th Mar 2024 (“Promotion Period”).

Eligibility

The Promotion is open to all Safaricom M-PESA Customers and Partners.
Customers must be eighteen (18) years of age and above to participate in the Promotion.
A Customer or Partner who wins a Biweekly or Monthly award is not eligible to win the Biweekly and Monthly award again on subsequent draws.
Foreign nationals are not permitted in terms of Ethiopian Law to own vehicles and, as such, shall not be eligible to participate in both Bi-weekly and monthly vehicle Awards.
Excluded Customers
All Safaricom Ethiopia and Safaricom M-PESA employees, distributors and their employees, key accounts, contractors, immediate Family Members, Dependents and any other suppliers or third parties directly involved with the facilitation of the Promotion shall not be eligible to participate in the Promotion. Each award winner will be required to declare or affirm in the Form of Discharge that he/she does not belong to any of the restricted groups of persons above
Entry Verification and Disqualification
Safaricom M-PESA reserves the right to verify the validity of all entries and to disqualify any entrant who:
1. Tampers with the entry process: This includes any attempt to manipulate the draw selection, draw systems, or other aspects of the promotion in an unfair or unauthorized manner.
2. Engages in suspicious transactions: This includes patterns such as "cash-looping" (artificial inflation of transaction volume without added economic value whereby an e-value circulates between common customers) or transactions deemed by Safaricom M-PESA inconsistent with genuine participation in the promotion.
3. Does not meet the eligibility requirements: This includes not fulfilling any participation criteria outlined in this Terms and Conditions.
4. Registers suspiciously: This includes creating multiple entries using irregular transaction or irregular registration of M-PESA accounts or any other attempt to gain an unfair advantage.
5. Solicits participation through canvassing: Engaging in activities specifically aimed at influencing draw or entries outside the designated channels outlined in the promotion.
Post-Draw Verification and Award Invalidation
In addition to the pre-draw verifications in Clause 4.6 above, Safaricom M-PESA reserves the right to invalidate awards and conduct a re-draw if Safaricom M-PESA determines after the draw that the winner:
1. Has engaged in any of the disqualification criteria under clause 4.6.
2. Fails to provide necessary verification documents or information upon request.
3. Is ineligible due to unforeseen circumstances.
Entry and participation in the Promotion
1. New Customers and Partners will be awarded Five (5) Draw Codes upon registering for M-PESA.
2. Customers and Partners shall earn one Draw Code for multiples of ETB 20 transactions.
3. All M-PESA Transactions with an amount above ETB 20 will earn one additional Draw Code in multiples of every ETB 20 spent.
4. The Draw Code to be earned by a Customer and Partners is limited to a maximum of ten (10) Draw Codes per day.
5. Each transaction will generate a Draw Code, which will be sent via SMS to the Customer upon successful completion of the eligible transaction.

Awards

By participating in the Promotion, you stand to win the awards shown in the matrix below:

Awards	Frequency (Monthly/weekly/daily)	Total number of win by Partners	Total number of win by Customers
Attrage – Mitsubishi	Monthly	1	3
Bajaj	Biweekly	12	12
Awaze Phone	Biweekly	NA	1800
Nana Phone	Biweekly	NA	360
ETB 250 Bonus Airtime	Biweekly	NA	7200
ETB 20 Bonus Airtime	Daily	324,000	999,000
ETB 50 Bonus Airtime	Daily	108,000	NA

The number of daily awards may be varied by Safaricom M-PESA at its sole discretion following consultation with the National Lottery Administration.
The validity of the ETB 20 AND ETB 50 Bonus airtime award shall be 7 days and the validity of ETB 250 Bonus airtime award shall be 30 days, from the date of the award.

Bonus Airtime Usage
1. Bonus airtime is not transferable.
2. Bonus airtime does not extend the validity of normal airtime.
3. The Participating Customers may confirm/check the balance of the Bonus airtime by dialing *704#
4. The Bonus Airtime may be used for on-net and off-net voice calls SMS and out of bundle browsing.
5. The bonus airtime cannot be used to purchase Voice, SMS, or data packages, make international calls, send international SMS, or while roaming.
6. The Bonus airtime must be used before its expiry date and any unused portion shall expire 30 days from the award and not be available for use thereafter.
7. The utilization of the Bonus airtime shall be subject to the standard applicable rates/tariffs for various service offerings provided by Safaricom Ethiopia to its subscribers.
8. Priority of usage will be given to Bonus Airtime even if the customer has a normal airtime balance or existing voice and SMS packages.
Disbursement of Awards and Notification
1. Safaricom M-PESA will notify award winners. Biweekly and monthly winners will be notified via phone calls only from Safaricom M-PESA head office, using the following number +251700700700
2. An authorized Safaricom M-PESA representative shall physically handover the Biweekly (except for Bonus Airtime) and Monthly awards to winners at Safaricom M-PESA Headquarters (HQ), or any other collection point as communicated by Safaricom M-PESA to the Customer or M-PESA Partners.
3. The winners will bear all costs of collecting the award from Safaricom M-PESA HQ.
4. Daily and Biweekly Bonus Airtime winners will receive an SMS from TEREK BE'M-PESA Sender ID notifying them of the bonus airtime award which will be credited into their account.
Other terms and conditions
1. These Terms and Conditions are supplemental to and subject to Safaricom M-PESA Customer Terms and Conditions.
2. The awards are non-transferable, non-exchangeable, non-refundable and no cash or other alternative shall be offered in place for the Awards.
3. By accepting the award, you will be deemed to have granted Safaricom M-PESA the right to use and publish your name and picture in such media as Safaricom M-PESA may choose (including but not limited to the internet) for information, advertising and promotional purposes without additional consideration. Personal data related to voice, image, names or address and any other relevant information obtained in connection with the Promotion will be used in a manner and in line with the Safaricom M-PESA Privacy Policy available on the Safaricom M-PESA website.
4. Notwithstanding the above, Safaricom M-PESA shall not release personal information about participants of the Promotion to third parties unless required to do so in compliance with any applicable law or customary practice.
5. Safaricom M-PESA reserves the right (subject to any direction from National Lottery Administration) to suspend or terminate the Promotion or amend these terms and conditions at any time for any technical or commercial reason or any other reason. Any amendment to these Terms and Conditions will be published on the Safaricom M-PESA website https://m-pesa.safaricom.et
6. Despite any interruption or early termination of the Promotion, Safaricom M-PESA will give out already awarded prizes and execute all other actions required to give effect to such except for the cases when termination or interruption of the Promotion resulted from actions or events which are not under Safaricom M-PESA's control.
7. If you are selected as the winner of a Biweekly or Monthly award and you do not claim the award within a period of six (6) months from the date of announcement you will be deemed to have forfeited the award.
8. The Promotion remains subject to the rules and regulations of the National Lottery Administration and any complaints and disputes not regulated by these terms and conditions shall be resolved in accordance with the rules and regulations of the National Lottery Administration.
Disclaimer of warranties
1. Safaricom M-PESA's decision in relation to every aspect of the promotion including but not limited to the award and the selection of the winner shall be deemed final and conclusive under any circumstance. No further appeal, inquiry, and/or correspondence will be entertained.
2. Customers and Partners understand and agree that they participate in this Promotion at their own risk and willingness and have not been coerced in any manner to enter.
3. Safaricom M-PESA makes no warranty, implied or express, that any part of the Promotion will be uninterrupted and error-free.
4. Neither Safaricom M-PESA nor any of its directors, employees, agents, or suppliers shall accept any responsibility for any damage, loss, injury, or disappointment suffered by any entrant participating in the Promotion or as a result of accepting the award.
5. By entering the Promotion, Customers and Partners agree that no claim relating to such losses or injuries (including special, indirect, and consequential losses) shall be asserted against Safaricom M-PESA, its parent companies, affiliates, directors, officers, employees, or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any award, including without limitation, personal injuries, death and property damage.
6. Safaricom M-PESA strictly advises Customers and Partners not to send airtime, money, or any other consideration in order to get any of the Promotion awards and will not be liable for any losses or other damage incurred by customers who do not heed this caution.

TEREK BE M-PESA PRODUCT MECHANICS

WHAT IS TEREK BE M-PESA?

Terek Be M-PESA is a national lucky draw promotion that seeks to reward M-PESA customers and Businesses who register and transact on M-PESA. Users will be awarded draw codes which will be entered into daily, bimonthly (Twice a month), and monthly draws where winners will get amazing prices

HOW THE SERVICE WORKS

One unique draw code will be sent via SMS for every 20birr or more transacted on M-PESA by Customers, Agents and Merchants.

M-PESA registration-Receive 5 Draw Codes
M-PESA transactions- 20 Birr earns 1 Draw Code
Less than 20Birr does not earn any draw code.
Maximum Daily Draw codes – 10 unique draw Codes
Users earn codes in multiples of 20Birr e.g. 100Birr transaction =5 codes

a) Customers will be awarded draw codes every time they do below transactions

M-PESA Deposit
M-PESA Withdrawal
Buy Airtime
Buy Bundles
Pay with M-PESA (Merchant + Pay Bill)
Send Money
Bank to M-PESA
M-PESA to Bank
IMT Receive
Customer Registration for GSM & M-PESA
Business to Customer payment

b) Agents will be awarded draw codes every time they do below transactions:

Deposit to Customer
Deposit to Agent
Customer Cash Out
Agent Cash Out
OTC Sell Airtime
Bank to M-PESA Agent Till
Register Customer on GSM & M-PESA
Agent Account Creation

c) Merchants will be awarded draw codes every time they do below transactions:

Customer Pay Merchant
Merchant to Customer
Merchant to Merchant.
Merchant Pay Utility
Merchant Withdraw to Owner’s Mobile Phone
Merchant Withdraw to Bank
Merchant Withdraw from Agent
Merchant Account Creation

ELIGIBILITY

All M-PESA customers, Agents & Merchants will be eligible to participate in the promotion.
To be eligible for get draw codes, users should transact a value of 20 Birr or more.

REWARD PRIZES

Awards	Frequency (Monthly/weekly/daily)	Total number of win by Partners	Total number of win by Customers
Attrage – Mitsubishi	Monthly	1	3
Bajaj	Biweekly	12	12
Awaze Phone	Biweekly	NA	1,800
Nana Phone	Biweekly	NA	360
ETB 250 Bonus Airtime	Biweekly	NA	7,200
ETB 20 Bonus Airtime	Daily	324,000	999,000
ETB 50 Bonus Airtime	Daily	108,000	NA

DRAWS AND SELECTION OF WINNERS

Safaricom M-PESA will randomly select the winners using a draw engine. Safaricom M-PESA will conduct daily draws and select daily winners. These winners will be awarded Bonus Airtime. Eligibility for daily draws will be based on Draw Codes accumulated on the previous day between 00:00HRS and 23:59HRS.
Safaricom M-PESA will conduct both biweekly and monthly draws for awards of Cars, Bajaj, Phones and Bonus Airtime and announce the winners biweekly and monthly. Eligibility for biweekly and monthly draws will be based on the Draw Codes accumulated in the preceding days of the draw.
Winners will be published on Safaricom M-PESA’s website and any other media as Safaricom M-PESA may choose.

Unlimited Data Package

These terms and conditions govern and provide information on the use of Safaricom’s Unlimited Data Package (the “Package”) and constitute an agreement between You and Safaricom when You use this Package(s). By using the Package(s), it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions
1. “Customer” or “You” means a duly registered active Safaricom customer
2. “Active Customer” means customer has made a chargeable activity on their account within the last 30 days. This activity can include making calls, sending SMS, and using data services.
3. “Fair Usage Policy” or “FUP” means a usage policy where Safaricom will limit internet speed to ensure that Customers use data in moderation and not misuse or excessively use the bandwidth provided.
4. “Unlimited Data Package” or “Package” means a mobile data Package that offers You worry-free unlimited experience with no cap on data usage subject to the FUP.
5. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
Eligibility The Packages are available to all Safaricom prepay customers.
The Packages
1. The Package(s) provides Customers with unrestricted internet access for a specified period subject to FUP.
2. Customers can subscribe to the Package through USSD number *777# or other portals that may be availed by Safaricom in the future.
3. Activation of the Package will be subject to successful payment processing; and upon successful activation of the Packages, You will receive an SMS message confirming your purchase.
4. You shall be charged a fee for purchasing the Package as per the prevailing rates provided on USSD *777# or other portals.
5. You can purchase the Package for yourself as well as a gift for other users.
Fair Usage Policy
1. Fair Usage Limits shall be as follows
  - Daily Unlimited Data Package – 18GB
  - Weekly Unlimited Data Package – 91GB
  - Monthly Unlimited Data Package – 390GB
2. Upon reaching the fair usage limit as stipulated in the Fair Usage Policy, the internet speed shall be subsequently reduced to a speed deemed necessary by Safaricom for the remaining duration of the Package's validity period.
3. Safaricom reserves the right to enforce the provisions of the Fair Usage Policy by closely monitoring your data usage and taking appropriate measures to diminish your internet speed should you exceed the fair usage limits.
4. Safaricom may amend the Fair Usage Policy at any given time and shall provide prior notice to you via Safaricom's website (www.safaricom.et). Any modifications enacted on the Fair Usage Policy shall take effect immediately upon notification or on the date stipulated by the notification.
Usage Rules of the Package
1. You cannot buy and utilize a new unlimited Package if You already have an active unlimited Package. However, you can still buy other data packages while you have Unlimited Package. If you do so, the Unlimited Package shall have priority in terms of usage.
2. You shall not use the Package for any unlawful or unauthorized activity, including but not limited to hacking, spamming, or illegal downloading.
3. Safaricom reserves the right to restrict or discontinue the Package if any misuse is suspected. If the suspicion is resolved in the Customer’s favor, the Customer will be permitted to continue utilizing the Packages in a manner consistent with ordinary circumstances.
4. Safaricom endeavors to provide uninterrupted network coverage to all customers. However, network availability may be affected by factors beyond its control, including but not limited to weather conditions, technical issues, or maintenance activities.
5. Safaricom shall not be held liable for any damages, losses, or expenses arising from the use or inability to use the Package, including but not limited to data loss, interruption of business, or indirect damages.
6. You acknowledge and accept that Safaricom’s liability is limited to the fees paid for the Unlimited Data Package.
7. The validity period set for the Package does not roll over or extend.
8. You cannot transfer the Package’s internet resources to another mobile number.
Modification of terms and conditions
1. Safaricom reserves the right to modify and amend the Package at any time.
2. Customers will be notified of any changes made to the Package via Safaricom’s website (www.safaricom.et).
Privacy
1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall only process your information in accordance with the applicable law and its own data privacy policy and procedures.
3. How Safaricom processes your personal information is detailed fully in the Safaricom Privacy Policy available on www.safaricom.et.
Extension of Prepay Terms and Conditions
1. These terms and conditions are subject to the published Safaricom Pre-pay Terms and Conditions as well as the Prepay Voice Bundles, Data Bundles, and SMS Bundles Terms and Conditions available on the website www.safaricom.et
2. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et, and will be effective immediately or as at the date referred in such notifications

AIRFIBER DEDICATED VPN SERVICE AGREEMENT

Welcome to Safaricom

These Terms and Conditions govern and provide information on the use of AirFiber dedicated VPN post-pay service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service.

By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions and Acronyms
1. “AirFiber Dedicated VPN Service” means a dedicated version of the AirFiber VPN Service.
2. “Contract Value” means the total amount consisting of both the monthly subscription charges and the installation charge of the Service.
3. "Customer” means Safaricom Ethiopia post-pay enterprise customers.
4. "Customer Provided Equipment" means devices that enable the Services and are supplied by the Customer and remain the Customer’s property e.g., Switches, routers, laptops etc.
5. “Decommission” means the process of officially stopping the usage or removing the equipment or system that enables the Service.
6. “Installation Charge” means the one-off fee paid by You for the installation of the Services.
7. “Monthly Subscription charge” means the recurring fee paid by a customer to Safaricom for access to the Service on a monthly basis.
8. “Multiprotocol Label Switching, or MPLS,” means a networking technology that routes traffic using the shortest path based on “labels,” or network addresses, to handle forwarding over private wide area networks.
9. “Network Terminating Unit” or “NTU” means a Customer Edge Router(CE-Router) that connects a customer's premises to Safaricom’s microwave network.
10. “Safaricom Ethiopia” “Safaricom” “we” or “us” means Safaricom Telecommunications Ethiopia PLC.
11. “Safaricom Provided Equipment” means telecommunications equipment provided by Safaricom such as Network Terminating Unit (NTU) and microwave equipment that is used to access the Service on a Safaricom network, whether directly or indirectly connected to the network.
12. “Service” means the AirFiber VPN service, a wireless alternative to traditional wired VPN connectivity that uses microwave radio signals to provide VPN connectivity to homes and businesses.
13. “Service Level Agreement” or “SLA” means a formal agreement between Safaricom and You have reached an accord on the scope of the Service, characteristics, responsibilities, and priorities of each party. This agreement may include statements about performance, tariffing and billing, service delivery, compensation, and escalation procedures in case of disagreement.
14. “Virtual Private Network (VPN)” means routing information from one customer is completely separated from other customers and tunneled over the service provider MPLS network. It enables the customer to connect with its various branches and machines to establish its own private networks.
The Service
1. The Service is a post-pay service.
2. The Service is offered as AirFiber Dedicated VPN Service.
3. The Service will be available to all new and existing Safaricom postpaid Enterprise customers in areas with AirFiber coverage.
4. You shall be required to go through the Know Your Customer (KYC) vetting process.
5. If You are not the owner of the premises where the Service is to be installed, You must ensure and guarantee to Safaricom that You have obtained permission from the building owner to install the Service. If any dispute arises regarding this and Safaricom is required to remove the equipment from the building, You will be fully responsible for the cost of decommissioning the Service.
6. The Service has a one-time Installation Charge based on the site survey result.
7. The price of the Service may vary based on the results of a site survey.
8. The minimum subscription period is 12 (twelve) months. If You cancel the Service before the end of the minimum subscription period, You will be charged for the remaining contract period.
9. You will not need to pay for the microwave units. However, You will pay for the NTU if You purchase it from Safaricom.
10. Site survey, installation and migration of equipment shall be delivered in an agreed upon date.
11. Information about the Service is available on our website (www.safaricom.et), at Safaricom retail shops and distributor shops. Safaricom might change the prices, and we will inform You on our website or at distributor shops if we do so.
12. AirFiber Dedicated VPN Service:
  1. The Service offers guaranteed speeds from 3 Mbps to 100 Mbps. Safaricom may offer higher speeds based on your interest and its availability.
  2. The Service will offer high reliability VPN services with a specified SLA.
  3. The first 48 (forty-eight) hours after service provisioning will be considered as service stabilization period and will not be considered in the SLA.
How to Subscribe and Use the Service
1. You shall submit a written request for the Service and indicate the type of Service that shall be allocated to You.
2. Safaricom will provide all equipment up to the microwave units, including all Microwave equipment. However, You have the option to either purchase the NTU provided by Safaricom or use your own NTU.
3. Safaricom will conduct a site visit before installation of AirFiber Microwave units and NTUs at customers premises once a deposit for the service is made by the customer.
4. Safaricom will only be able to confirm whether it can provide the Service after the site survey is completed.
5. You will be responsible for providing any equipment beyond the NTU, such as switches, routers, and laptops.
6. You shall be required to pay the Installation Charge.
7. You shall designate a key contact person to receive notifications regarding the activation of the Service or for other service-related inquiries, such as bill reminders. These notifications may be sent via email and/or SMS.
8. If You do not provide written instructions for any changes regarding the Service, You will be fully liable for any costs incurred from the Service. Any instruction of your key contact person fully presumed to represent the instructions and interests of You.
9. Safaricom will not be held liable for delays in the site survey, installation, and migration of equipment if the delay is caused by force majeure or by the Customer.
Equipment
1. Safaricom reserves the right to lock Safaricom Provided Equipment to the Safaricom network, preventing use on any other network.
2. The Customer shall treat the Equipment with due care. If Safaricom Provided Equipment is damaged due to the Customer’s fault, the Customer will be charged accordingly.
3. Safaricom will not be liable for any fault or damage to the Customer Provided Equipment.
4. You will be fully liable for any loss or damage to the Safaricom Provided Equipment from the point of delivery to You. We advise You to insure Safaricom Provided Equipment against any loss, theft, or damage at the replacement value of the Equipment. The Customer herewith agreed to reimburse the values of the equipment or compensation for damage within thirty(30) days.
5. Safaricom Provided Equipment will only be moved by Safaricom. You cannot move the Safaricom Provided Equipment by yourself as the equipment could be damaged if it is not moved properly.
6. You should allow for the decommissioning of the Equipment by Safaricom if the contract is terminated for any reason or there is a migration to a new place. The cost of decommissioning of the Equipment shall be covered by You unless initiated by Safaricom with no fault to the Customer. Safaricom will inform You the cost of decommissioning at the time of termination of the Service or migration to a new place.
7. Any defects of Safaricom Provided Equipment or Customer Provided Equipment shall be dealt with according to the SLA or this agreement as applicable.
Payment Terms and Billing
1. All Services take on a monthly renewable model and renew at the beginning of the month and continue to do so for the duration of the contract.
2. If You subscribe to or terminate the Service at any time after the first day and end of the month, the charges for that month will be adjusted proportionally.
3. Unless otherwise specified by us:
  1. You may be required to pay a deposit for the Service in line with our credit policy. The amount of the deposit and how it shall be paid will be communicated to You at the point of sale. Deposit shall be billed and be payable immediately upon your acceptance of the customer service application form for use of the products and services.
  2. You are required to pay the Installation Charge and monthly subscription charges.
  3. Monthly subscription charges shall be billed and payable monthly.
  4. Installation Charges shall be billed with the first month’s bill.
  5. Bills shall be paid by You within thirty (30) days from the date of issue thereof by Safaricom.
4. Bills shall be available in either paper or digital format in Amharic and in English. We may provide translation in one or more official regional working languages of Ethiopia as requested.
5. Upon Your request Safaricom shall provide You with a detailed billing statement, showing You the description of the charges which You have been billed for. Billing queries shall be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..
6. Any exceptions or objections to the charges must be advised to This email address is being protected from spambots. You need JavaScript enabled to view it.. If we do not receive exceptions or objections from You within five (5) working days from the billing date, then the bill amount shall be deemed to be correct.
7. You may make payment by cash, mobile money and/or bank transfer as applicable or any other channel communicated by us. In case of payment through cheques, all cheques should be drawn in favor of: Safaricom Telecommunications Ethiopia PLC.
8. If we do not receive Your timeous payment of any bill and/or have not received any objection to the billed amount, then we may:
  1. suspend your access to the Service.
  2. charge interest on the unpaid amount at a rate of 9% as stipulated under the Civil Code of Ethiopia.
  3. institute actions such as instituting debt recovery proceedings for the recovery of the debt; and/or
  4. hold all cost incurred by Safaricom in recovering any outstanding payments from You to your account until we receive payment in full.
9. We reserve the right to set off any sums owed by You for this Service against any deposit under this agreement or any other agreement with You.
10. You will be responsible for all the applicable charges for using the products and services whether the use of the product and services occurred through You or someone else with or without your authority or knowledge.
Migration /Transfer/ to a new place
1. If You want to initiate the migration of the installed equipment to a new premise, You can do so by engaging your account manager or calling business support or visiting our retail shops with a request to transfer, fill in a change of service form and specify transfer details.
2. Upon migration, You shall be required to pay Installation Charge and decommissioning charge. However, You are not required to provide additional deposit.
3. In cases where the new location doesn’t have coverage for the Service, Safaricom reserves the right to deny the request for migration. In this instance, You may continue with the current installation or initiate the process of termination in accordance with Article 9 of this Agreement.
Upgrade/downgrading of Service
1. You can upgrade and downgrade your Service by submitting a written communication to Safaricom through the account manager or by calling business support as well as letters through our retail shops.
2. An upgrading/downgrading of Services shall only be done after You have paid any outstanding bills for the respective month.
3. Service upgrade will depend on site survey result.
4. The upgrade or downgrade will be implemented at the beginning of the next billing cycle.
5. You may be required to adjust your deposit accordingly.
Suspension of the Service
1. Safaricom may suspend the Service:
  1. upon receipt of a lawful instruction from a relevant authority and/or otherwise to comply with applicable laws; and
  2. During maintenance, modification, repair, and testing of the Safaricom network in order to protect the network's functionality, security, and integrity. Safaricom will make reasonable efforts to notify You of these suspensions in advance but may be unable to do so in emergency situations.
2. If You fail to pay your bill until the end of the month from the billing date, the Service will be suspended for the next sixty (60) days /Suspension period/. You will not be able to use the Service in this period until You clear all outstanding bills.
3. If You don’t settle your outstanding bill within the Suspension Period, your Service will be terminated.
4. If You settle your bill during the Suspension Period, your Service will be reconnected automatically.
Service Deactivation/Termination
1. Service Termination by The Customer
  1. By communicating to Safaricom in writing through your account manager or visiting a Safaricom shop.
  2. You shall be required to settle any outstanding payment at the time of termination. Safaricom reserves the right to settle the outstanding payment from your deposit.
  3. You are required to pay the decommissioning charge unless the decommissioning is done by Safaricom at no fault of the Customer.
  4. You are not required to pay the decommissioning charge when the contract period has ended.
2. Service Termination by Safaricom
  1. Safaricom may deactivate or terminate the Service if you don't pay your bill within the Suspension period specified in Article 8 above.
  2. If You ask to reconnect after the Service is decommissioned, it will be treated as a new connection and charges for new connection shall apply accordingly.
Service Level Agreement (SLA)
1. The Service will have clearly defined SLAs and the details will be attached to your specific contract.
Restrictions on Access to and Use of the Service
1. You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time.
2. You must neither use the Service and Safaricom Provided Equipment in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so.
3. You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom. You must not permit, facilitate, or condone any other person conducting any of the prohibited activities in this clause, whether using your Equipment or otherwise.
Extension of postpaid Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Postpaid Terms and Conditions.
2. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

AIRFIBER Broadband VPN SERVICE AGREEMENT

Welcome to Safaricom

These Terms and Conditions govern and provide information on the use of AirFiber broadband VPN post-pay service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service.

By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions and Acronyms For the purposes of these Terms and Conditions:
1. “AirFiber Broadband VPN Service” means a fast, reliable and Best effort VPN service for businesses that use microwave technology.
2. “Best Effort Service” means a service that provides the fastest possible speeds and bandwidth but does not guarantee a specific speed or bandwidth.
3. “Contract Value” means the total amount consisting of both the monthly subscription charges and the installation charge of the Service.
4. "Customer” means Safaricom Ethiopia post-pay enterprise customers.
5. "Customer Provided Equipment" means devices that enable the Services and are supplied by the Customer and remain the Customer's property e.g., switches, routers, laptops, etc.
6. “Decommission” means the process of officially stopping the usage or removing the equipment or system that enables the Service.
7. “Installation Charge” means the one-off fee paid by You for the installation of the Services.
8. “Monthly Subscription charge” means the recurring fee paid by a customer to Safaricom for access to the Service on a monthly basis.
9. “Multiprotocol Label Switching, or MPLS” means a networking technology that routes traffic using the shortest path based on “labels,” or network addresses, to handle forwarding over private wide area networks.
10. “Network Terminating Unit” or “NTU” means a Customer Edge Router (CE-Router) that connects a customer's premises to Safaricom's microwave network.
11. “Safaricom Ethiopia” “Safaricom” “we” or “us” means Safaricom Telecommunications Ethiopia PLC.
12. “Safaricom Provided Equipment” means telecommunications equipment provided by Safaricom such as Network Terminating Unit (NTU) and microwave equipment that is used to access the Service on a Safaricom network, whether directly or indirectly connected to the network.
13. “Service” means the AirFiber Broadband VPN Service, a wireless alternative to traditional wired VPN connectivity that uses microwave radio signals to provide VPN connectivity to homes and businesses.
14. “Service Level Agreement” or “SLA” means a formal agreement between Safaricom and You have reached an accord on the scope of the Service, characteristics, responsibilities, and priorities of each party. This agreement may include statements about performance, tariffing and billing, service delivery, compensation, and escalation procedures in case of disagreement.
15. “Virtual Private Network (VPN)” means routing information from one customer is completely separated from other customers and tunneled over the service provider MPLS network. It enables the customer to connect with its various branches and machines to establish its own private networks.
The Service
1. The Service is a post-pay service.
2. The Service is offered as AirFiber Broadband VPN Service.
3. The Service will be available to all new and existing Safaricom postpaid Enterprise customers in areas with AirFiber coverage.
4. You shall be required to go through the Know Your Customer (KYC) vetting process.
5. If You are not the owner of the premises where the Service is to be installed, You must ensure and guarantee to Safaricom that You have obtained permission from the building owner to install the Service. If any dispute arises regarding this and Safaricom is required to remove the equipment from the building, You will be fully responsible for the cost of decommissioning the Service.
6. The Service has a one-time Installation Charge based on the site survey result.
7. The price of the Service may vary based on the results of a site survey.
8. The minimum subscription period is 12 (twelve) months. If You cancel the Service before the end of the minimum subscription period, You will be charged for the remaining contract period.
9. You will not need to pay for the microwave units. However, You will pay for the NTU if You purchase it from Safaricom.
10. Site survey, installation, and migration of equipment shall be delivered on an agreed-upon date.
11. Information about the Service is available on our website (www.safaricom.et), at Safaricom retail shops, and distributor shops. Safaricom might change the prices, and we will inform You on our website or at distributor shops if we do so.
12. AirFiber Broadband VPN Service:
  1. This is a best effort service with speeds ranging from 3Mbps - 100Mbps. Safaricom may offer this Service with higher speeds, depending on your interest and availability.
How to Subscribe and Use the Service
1. You shall submit a written request for the Service and indicate the type of Service that shall be allocated to You.
2. Safaricom will provide all equipment up to the microwave unit. However, You have the option to either purchase the NTU provided by Safaricom or use your own NTU.
3. Safaricom will conduct a site visit before installation of microwave units and NTUs at customer's premises once a deposit for the service is made by the customer.
4. Safaricom will only be able to confirm whether it can provide the Service after the site survey is completed.
5. You will be responsible for providing any equipment beyond the microwave unit, such as switches, routers, and laptops.
6. You shall be required to pay the Installation Charge.
7. You shall designate a key contact person to receive notifications regarding the activation of the Service or for other service-related inquiries, such as bill reminders. These notifications may be sent via email and/or SMS.
8. If You do not provide written instructions for any changes regarding the Service, You will be fully liable for any costs incurred from the Service. Any instruction of your key contact person fully presumed to represent the instructions and interests of You.
9. Safaricom will not be held liable for delays in the site survey, installation, and migration of equipment if the delay is caused by force majeure or by the Customer.
Equipment
1. Safaricom reserves the right to lock Safaricom Provided Equipment to the Safaricom network, preventing use on any other network.
2. The Customer shall treat the Equipment with due care. If Safaricom Provided Equipment is damaged due to the Customer's fault, the Customer will be charged accordingly.
3. Safaricom will not be liable for any fault or damage to the Customer Provided Equipment.
4. You will be fully liable for any loss or damage to the Safaricom Provided Equipment from the point of delivery to You. We advise You to insure Safaricom Provided Equipment against any loss, theft, or damage at the replacement value of the Equipment. The Customer herewith agreed to reimburse the values of the equipment or compensation for damage within thirty (30) days.
5. Safaricom Provided Equipment will only be moved by Safaricom. You cannot move Safaricom Provided Equipment by yourself as the equipment could be damaged if it is not moved properly.
6. You should allow for the decommissioning of the Equipment by Safaricom if the contract is terminated for any reason or there is a migration to a new place. The cost of decommissioning of the Equipment shall be covered by You unless initiated by Safaricom with no fault to the Customer. Safaricom will inform You the cost of decommissioning at the time of termination of the Service or migration to a new place.
7. Any defects of Safaricom Provided Equipment or Customer Provided Equipment shall be dealt with in accordance with this agreement.
Payment Terms and Billing
1. All Services take on a monthly renewable model and renew at the beginning of the month and continue to do so for the duration of the contract.
2. If You subscribe to or terminate the Service at any time after the first day and end of the month, the charges for that month will be adjusted proportionally.
3. Unless otherwise specified by us:
  1. You may be required to pay a deposit for the Service in line with our credit policy. The amount of the deposit and how it shall be paid will be communicated to You at the point of sale. Deposit shall be billed and be payable immediately upon your acceptance of the customer service application form for use of the products and services.
  2. You are required to pay the Installation Charge and monthly subscription charges.
  3. Monthly subscription charges shall be billed and payable monthly.
  4. Installation Charges shall be billed with the first month's bill.
  5. Bills shall be paid by You within thirty (30) days from the date of issue thereof by Safaricom.
4. Bills shall be available in either paper or digital format in Amharic and in English. We may provide translation in one or more official regional working languages of Ethiopia as requested.
5. Upon your request, Safaricom shall provide You with a detailed billing statement, showing You the description of the charges which You have been billed for. Billing queries shall be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it..
6. Any exceptions or objections to the charges must be advised to This email address is being protected from spambots. You need JavaScript enabled to view it.. If we do not receive exceptions or objections from You within five (5) working days from the billing date, then the bill amount shall be deemed to be correct.
7. You may make payment by cash, mobile money and/or bank transfer as applicable or any other channel communicated by us. In case of payment through cheques, all cheques should be drawn in favor of: Safaricom Telecommunications Ethiopia PLC.
8. If we do not receive your timely payment of any bill and/or have not received any objection to the billed amount, then we may:
  1. suspend your access to the Service.
  2. charge interest on the unpaid amount at a rate of 9% as stipulated under the Civil Code of Ethiopia.
  3. institute actions such as instituting debt recovery proceedings for the recovery of the debt; and/or
  4. hold all costs incurred by Safaricom in recovering any outstanding payments from You to your account until we receive payment in full.
9. We reserve the right to set off any sums owed by You for this Service against any deposit under this agreement or any other agreement with You.
10. You will be responsible for all the applicable charges for using the products and services whether the use of the product and services occurred through You or someone else with or without your authority or knowledge.
Migration /Transfer/ to a new place
1. If You want to initiate the migration of the installed equipment to a new premise, You can do so by engaging your account manager or calling business support or visiting our retail shops with a request to transfer, fill in a change of service form and specify transfer details.
2. Upon migration, You shall be required to pay Installation Charge and decommissioning charge. However, You are not required to provide additional deposit.
3. In cases where the new location doesn't have coverage for the Service, Safaricom reserves the right to deny the request for migration. In this instance, You may continue with the current installation or initiate the process of termination in accordance with Article 9 of this Agreement.
Upgrade/downgrading of Service
1. You can upgrade and downgrade your Service by submitting a written communication to Safaricom through the account manager or by calling business support as well as letters through our retail shops.
2. An upgrading/downgrading of Services shall only be done after You have paid any outstanding bills for the respective month.
3. Service upgrade will depend on site survey result.
4. The upgrade or downgrade will be implemented at the beginning of the next billing cycle.
5. You may be required to adjust your deposit accordingly.
Suspension of the Service
1. Safaricom may suspend the Service:
  1. upon receipt of a lawful instruction from a relevant authority and/or otherwise to comply with applicable laws; and
  2. during maintenance, modification, repair, and testing of the Safaricom network in order to protect the network's functionality, security, and integrity. Safaricom will make reasonable efforts to notify You of these suspensions in advance but may be unable to do so in emergency situations.
2. If You fail to pay your bill until the end of the month from the billing date, the Service will be suspended for the next sixty (60) days /Suspension period/. You will not be able to use the Service in this period until You clear all outstanding bills.
3. If You don't settle your outstanding bill within the Suspension Period, your Service will be terminated.
4. If You settle your bill during the Suspension Period, your Service will be reconnected automatically.
Service Deactivation/Termination
1. Service Termination by The Customer
  1. By communicating to Safaricom in writing through your account manager or visiting a Safaricom shop.
  2. You shall be required to settle any outstanding payment at the time of termination. Safaricom reserves the right to settle the outstanding payment from your deposit.
  3. You are required to pay the decommissioning charge unless the decommissioning is done by Safaricom at no fault of the Customer,
  4. You are not required to pay the decommissioning charge when the contract period has ended.
2. Service Termination by Safaricom
  1. Safaricom may deactivate/terminate the Service if You don't pay your bill within ninety (90) days from the billing date.
  2. If You ask to reconnect after the Service is decommissioned, it will be treated as a new connection and charges for new connection shall apply accordingly.
Service Level Agreement (SLA)
1. The Service will have no SLA as the service takes a best effort basis.
2. Despite the above provision, in the event of a service interruption lasting more than seven (7) days without fault on the part of the customer, Safaricom reserves the right to deduct the equivalent amount for the number of days from the next billing period.
3. If there is a service interruption due to the fault of Safaricom lasting more than three (3) months, the customer reserves the right to disconnect the service by giving notice before the 12-month minimum subscription period ends, without being charged for the remaining contract period.
Restrictions on Access to and Use of the Service
1. You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time.
2. You must neither use the Service and Safaricom Provided Equipment in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so.
3. You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom. You must not permit, facilitate, or condone any other person conducting any of the prohibited activities in this clause, whether using Your Equipment or otherwise.
Extension of postpaid Terms and Conditions
1. These terms and conditions are supplemental to and subject to the published Safaricom General Postpaid Terms and Conditions.
2. All general provisions applicable to postpaid Services under the Postpaid Terms and Conditions shall apply to these Terms and Conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom's discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.