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    How to contact us

    Your opinion matters to us – if you have any questions about our privacy policy, you can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

    For more information about your rights, see section Your Rights in this privacy policy. If our policy does not answer your concern/s you may wish to make an individual rights request to Safaricom Ethiopia.  

    Please put your request in writing and submit by secure email to This email address is being protected from spambots. You need JavaScript enabled to view it.

    Henok is the Chief External Affairs and Regulatory Officer at Safaricom Telecommunication Ethiopia PLC.

    Henok has over 20 years of experience cutting across Aviation, Diplomacy, and International Relations industries in both the public and private sectors. Before his diplomatic career, Henok spent over a decade working in the Aviation industry, where he held various senior leadership positions at Ethiopian Airlines, including Vice President of Strategic Planning and Alliances, Vice President of Corporate Strategy, Communications, and Director of Corporate Strategy and Government Affairs. In another previous role as CEO and Board of ASKY Airlines, Henok was responsible for managing the entire airline's operations, which operates in West and Central Africa.

    Prior to joining Safaricom Ethiopia, Henok was the former Ambassador of Ethiopia to France, Spain, Portugal, The Holy See, and Monaco for over three years, where he successfully represented Ethiopia in various diplomatic missions, contributing significantly to the strengthening of Ethiopia's ties with these countries.

    Henok holds a Master’s degree in International Economic Law from the University of Paris I: Panthéon-Sorbonne and a Bachelor's degree in International Law from the Université Nice Sophia Antipolis.

    Stanley has over 20 years of experience in finance with Diageo and Deloitte. His immediate former role before joining Safaricom was as the Finance & Strategy Director and a member of the Board at Guinness Nigeria PLC, a Diageo company. In total, he has 13 years of experience with Diageo in senior finance roles in different markets/businesses in Africa, Europe, and Asia. 

    Prior to joining Diageo, Stanley spent eight years in Deloitte in tax consultancy in Kenya and Ethiopia and has also worked at Barclays Bank Kenya as Head of Business Performance Analytics & Tax. 

    Stanley is a graduate of University of Nairobi and a qualified accountant.

    hello Anwar comes with a wealth of international cross-functional experience in the telecommunications industry with a special focus on countries with an emerging telecoms sector.

    He was appointed Chief Executive Officer of Safaricom Ethiopia in July 2021 reporting to the Board of Safaricom Telecommunication Ethiopia Plc. Anwar leads the executive leadership team with the goal of helping bring about transformational economic and social impact as well as positively affect the lives of over 112 million people with enhanced communication technologies and world class mobile financial services. 

    Before joining Safaricom Telecommunications Ethiopia Plc as the CEO, he managed Vodacom DRC and was the Chairperson of Vodacash (M-PESA) since 2017.

    Anwar cemented Vodacom DRC as the largest Vodacom operation outside of South Africa by driving major strides in operational performance, crossing the $500M USD in service revenue mark for the first time in 2020.

    Prior to joining Vodacom DRC, Anwar served as the Chief Executive Officer of Airtel in Uganda and Chad. He has also worked in various senior leadership capacities at MTN and Digicel, as well as with other international telecom operators.

    Anwar holds a Master’s degree in Marketing from Concordia University in Montreal, Canada and a Bachelor’s degree in Business Administration from the American College of Greece (Deree).

    James joined Safaricom Ethiopia with a reputable experience spanning 22 years within the technology sector.

    In his previous role as Director – Network at Safaricom PLC, he provided leadership and accountability for technology network and systems across strategy, planning, building and operating phases. He joined Safaricom PLC as a Principal Planning and Optimization Engineer in 2006, and has grown through the technology ranks. He possesses strong leadership skills as well as commercial and customer experience acumen, having also served as a Head of Regional Sales and Operations between 2015 and 2019.

    Over the course of his career, James has earned industry distinction, and under his leadership, Safaricom PLC’s network was voted the best within Vodafone markets in areas such as availability, stability, reduction of major network incidents, and NPS. Together with his team, he has achieved these milestones while delivering year-on-year Capex and Nopex cost leadership.

    He has also led transformation on fixed technology infrastructure, encompassing fiber and home, and overseen technology evolution, including the ‘4G everywhere’ strategy, and 5G rollout.

    James holds a B.Sc. in Electrical & Electronics Engineering from the University of Nairobi, an MBA from JKUAT, as well as several industry certifications. He is also a certified coach and has undergone advanced management programs at Strathmore Business School, Lagos Business School and IESE in Spain.

     

    Miyashita, a Japanese national, has vast experience in telecommunication having worked for Sumitomo Corporation for over 30 years as the General Manager of the Smart Communication Platform Business Division. He also sits on the board of multiple telecom companies in various countries such as Myanmar, Guam (USA), Uzbekistan, Russia, China and Japan to supervise management and strategy.