SAFARICOM ETHIOPIA 4G WiFi SERVICES TERMS AND CONDITIONS
Welcome to Safaricom.
The following terms and conditions apply to the Safaricom 4G
WiFi Service (“the Service”). By using the Services, it
means You (Customer) have read, understood, and accepted the
terms and conditions set out herein.
1. Definitions
For the purposes of these terms and conditions:
1.1 “Active” means the SIM Card is still in use and not
suspended or deactivated.
1.2 “Primary SIM Card/Number” means your main Safaricom
mobile number for communication services and added by You as
the number which shall receive notifications on the usage of
the 4G WiFi SIM Card.
1.3 “Safaricom” means Safaricom Telecommunications
Ethiopia PLC.
1.4 “Secondary SIM Card” means the Safaricom SIM Card
that You purchase to use with the WiFi Device.
1.5 “WiFi” means a facility allowing computers,
smartphones, or other devices to connect to the internet or
communicate with one another wirelessly within a particular
area.
1.6 “WiFi Device” means a device such as a Mi-Fi or
router or any other device that allows multiple end users and
mobile devices to share mobile broadband Internet connection.
1.7 “4G WiFi Service” or “Service” means a part of
Safaricom’s fixed wireless solution that offers internet
services that run on Safaricom’s 4G network.
2. The Service
2.1. This Service is a prepay service.
2.2. The Service enables You to access the internet wirelessly
anywhere in Ethiopia where there is Safaricom 4G coverage.
2.3. You are not guaranteed that the Service will be available
if You access it in an area with no Safaricom 4G network.
2.4. You cannot access the Service when roaming.
2.5. You must purchase and register a Secondary SIM Card which
shall be bundled with the WiFi Device.
3. Eligibility
3.1. You must be registered as a new Safaricom customer or an
existing customer with an active line.
3.2. You must reside in an area with Safaricom 4G network
coverage. To find out if your area is within our 4G coverage
please visit https://safaricom.et/index.php/contact-us.
3.3. You must have a Safaricom 4G WiFi Device to use the
Service.
3.4. You must have a secondary SIM card.
4. How to Access and Use the Service
4.1. Device
4.1.1 You will be required to purchase a 4G WiFi Device from
Safaricom or distributor shops.
4.1.2 You should follow the instructions for use of the WiFi
Device which are provided in the manual of the device.
4.1.3 Safaricom reserves the right to determine how many WiFi
Devices and SIM Cards You may purchase in line with our
numbering Policy.
4.1.4 The 4G WiFi Device is locked to the Safaricom network
and can only be used with a Safaricom SIM Card.
4.1.5 The 4G WiFi Device (s) shall be subject to the warranty
provided by the manufacturer. Safaricom will support your
warranty claim in line with the manufacturer’s warranty terms
and conditions. We shall however not support any
out-of-warranty claims.
4.2 Primary and Secondary SIM Card
4.2.1 You must purchase and register a Secondary SIM Card
which shall be bundled with the WiFi Device.
4.2.2 You will be charged for both the Primary SIM Card and
Secondary SIM Card if You are a new Customer.
4.2.3 Upon successful registration of your Secondary SIM Card,
You will receive a welcome SMS on the Secondary SIM Card.
4.2.4 After successfully registering your Secondary SIM Card,
You should set up your Primary SIM Card to receive all
notifications for the Secondary SIM Card through USSD (*777#).
4.2.5 Only the Primary SIM Card (s) can check the balances and
account information of the Secondary SIM Card.
4.2.6 The Primary Number can be changed at any time via USSD.
Changes made to the Primary Number will take effect
immediately.
5. All Packages
5.1 To use the service, You must purchase any of the 4G WiFi
packages or mobile data packages availed by Safaricom, on
*777# or such platforms which Safaricom shall offer in the
future.
5.2 Any registered and active Safaricom customer may purchase
a 4G WiFi package for the Secondary SIM Card on *777#. Both
the Primary SIM Card and the SIM Card used to make the
purchase of the package will receive an SMS confirming the
transaction.
5.3 All 4G WiFi packages shall be valid for a period of thirty
(30) days from the date of purchase and shall not roll over to
the next month (beyond the 30th day).
5.4 You can purchase more than one 4G WiFi package at any
given period; However, the consumption priority will be given
to the package with the earliest expiry date.
5.5 Should You exhaust your 4G WiFi package (s), You can
purchase additional packages through the following prompts:
I. Dial *777# select internet and SMS then select 4G WiFi
II. Enter the number of the Secondary SIM Card.
III. Select your preferred 4G WiFi package.
IV. Confirm purchase of Your preferred 4G WiFi package and
pay.
V. You will then receive an SMS confirming the successful
purchase of the 4G WiFi package.
5.6 If You exhaust the 4G WiFi package and continue using the
Service, You will be charged an out-of-bundle data usage at
the prevailing out-of-bundle rates.
5.7 You can check the balance of the 4G WiFi packages by
dialing *777# or *704# on your Primary number.
6. Restrictions
6.1 You may access and use the Service only for personal
consumption and shall not resell to any other customer without
written confirmation from Safaricom.
6.2 You may not use, nor negligently or intentionally permit
others to use, the Service in any manner or for any purpose
other than as set out in these Terms and Conditions.
6.3 You may not attempt:
6.3.1 charge any person a fee to access the Service without
authorization from Safaricom.
6.3.2 permit, facilitate or condone any other person
conducting any of the prohibited activities in this clause,
whether using your equipment or otherwise.
7 Extension of Prepay Terms and Conditions
7.1 These terms and conditions are supplemental to and subject
to the published Safaricom General Prepay Terms and
Conditions.
7.2 All general provisions applicable to Prepay services under
the Prepay Terms and Conditions shall apply to these Terms and
conditions.
7.3 Safaricom reserves the right to amend or vary these Terms
and Conditions or to withdraw the Services at any time. In any
of these events, notice will be given via media advertisements
including at Safaricom’s discretion on
www.safaricom.et and
will be effective immediately or as at the date referred in
such notifications.